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Direct Line: Car Insurance reviews

3.56
Based on 354 reviews, last reviewed 26th Jan 2025
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
47%
See only 4 star reviews
26%
See only 3 star reviews
6%
See only 2 star reviews
2%
See only 1 star reviews
19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024
Patricia M's avatar
Patricia M

Latest lowest rating:

1

Direct Line Decline! I was insured with Direct Line for years then in January last year the premium skyrocketed and this year they couldn’t even offer any insurance covera... Read more Reviewed on: 26th January 2025
Jack P's avatar
Jack P

About this product

Shop with confidence when choosing your next car insurance provider by checking out genuine customer reviews on Smart Money People. We collect Direct Line car insurance reviews so you can make an informed decision when choosing your next provider.

Direct Line was founded in 1985 as the UK’s first direct car insurance company but has since expanded to offer a variety of insurance products. With policies to cover cars, vans and electric vehicles alongside telematics and mileage money back policies, there’s a versatile range of cover available. Read our Direct Line car insurance reviews to see how genuine Direct Line customers rate their policies.

Consider what is important to you in a car insurance policy. Perhaps you want the lowest premium possible, or you may wish for some additional add-ons to make the policy more secure. Whatever you need from a policy, read our Direct Line car insurance reviews to gain some insights into what you could expect as a Direct Line customer.

Have you had a car insurance policy with Direct Line? Leave an honest review on Smart Money People so we can help people like you make better decisions. Was the sign-up process simple, or did it perhaps take longer than you’d expected? Were you satisfied with the level of cover you received for the cost of the premium? Did you have any experience with the customer service team? Whether good or bad, leave a Direct Line car insurance review to help other drivers just like you.

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Direct Line Car Insurance reviews (354)

Extremely helpful service.

5
I can't fault Direct Line's response when I'd lost my paperwork! So friendly and helpful. Reviewed on: 2nd August 2017

Great price, top cover

5
Been with them for a while, checked around when I got my renewal notice, some were slightly cheaper, but didn't have the same benefits Reviewed on: 1st August 2017

Good claims experience

4
Third party backed into my car and denied liability. Direct Line took over the claim bring it to a satisfactory conclusion,preserving my no claims bonus Reviewed on: 1st August 2017

Good claims experience

4
My car was hit by a van which backed into me then denied liability. Direct Line handled the claim on my behalf and reached a totally satisfactory conclusion. Reviewed on: 1st August 2017

Friendly customer service & easy renewal process

5
Recently renewed our car insurance with Direct Line. Received paperwork and emails before renewal to remind me, and to outline the costs. Telephone customer service was good - well trained staff and I wasn't left on hold for ages. Probably not the very cheapest company, but not bad. Overall would recommend. Reviewed on: 27th July 2017

great prices excellent customer service

5
found a great deal buying direct and nothing is ever too much trouble for them, changed some plates over no charge. Reviewed on: 27th July 2017

Great customer service

5
I've been with a Direct Line for years for my car insurance. They are competitive and I haven't had any problems. Their customer service advisors are friendly and efficient. They deserve an award! Reviewed on: 25th July 2017

Really helpful

4
We wanted to get another person insured and our sales advisor was really helpful. He presented the options patiently and gave us ample time to make a decision Reviewed on: 25th July 2017

Looked after me well!

5
I had a bit of a bump in my car (ok I reversed into a bollard...). I was rather embarrassed and needed a new door. The people I dealt with over the phone made me feel so much better about it and they sorted it all, no problem! Reviewed on: 22nd July 2017

Settled my claim quickly

5
Direct Line sorted my claim quickly and efficiently when I had an accident. Their premiums are competitively priced too. They asked me what my cheapest quote was, then offered me a better deal Reviewed on: 21st July 2017

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