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Direct Line: Car Insurance reviews

3.56
Based on 354 reviews, last reviewed 26th Jan 2025
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
47%
See only 4 star reviews
26%
See only 3 star reviews
6%
See only 2 star reviews
2%
See only 1 star reviews
19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024
Patricia M's avatar
Patricia M

Latest lowest rating:

1

Direct Line Decline! I was insured with Direct Line for years then in January last year the premium skyrocketed and this year they couldn’t even offer any insurance covera... Read more Reviewed on: 26th January 2025
Jack P's avatar
Jack P

About this product

Shop with confidence when choosing your next car insurance provider by checking out genuine customer reviews on Smart Money People. We collect Direct Line car insurance reviews so you can make an informed decision when choosing your next provider.

Direct Line was founded in 1985 as the UK’s first direct car insurance company but has since expanded to offer a variety of insurance products. With policies to cover cars, vans and electric vehicles alongside telematics and mileage money back policies, there’s a versatile range of cover available. Read our Direct Line car insurance reviews to see how genuine Direct Line customers rate their policies.

Consider what is important to you in a car insurance policy. Perhaps you want the lowest premium possible, or you may wish for some additional add-ons to make the policy more secure. Whatever you need from a policy, read our Direct Line car insurance reviews to gain some insights into what you could expect as a Direct Line customer.

Have you had a car insurance policy with Direct Line? Leave an honest review on Smart Money People so we can help people like you make better decisions. Was the sign-up process simple, or did it perhaps take longer than you’d expected? Were you satisfied with the level of cover you received for the cost of the premium? Did you have any experience with the customer service team? Whether good or bad, leave a Direct Line car insurance review to help other drivers just like you.

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Direct Line Car Insurance reviews (354)

Car insurance

2
Had coverage with no issues for two years and then in the thirds year my rate went up unexpectedly and they could never cover me on any bigger cars untill 21. Reviewed on: 23rd August 2017

Professional and efficient

4
Had two non fault claims with direct line compamy. Fast process and professional staff Reviewed on: 23rd August 2017

Good company

5
Been with them for 7 years, never had issues, and good value for money Reviewed on: 20th August 2017

So easy to deal with!

5
Every year Direct Line give me a price for my Car Insurance and every year nobody can beat it, impressive! Reviewed on: 18th August 2017

Great value for money

5
Far cheaper than any other provider for multicar cover Reviewed on: 16th August 2017

Comprehensive Cover Competitive Price

5
I have had car insurance cover with Direct Line for over 9 years now. I always do a thorough comparison every year and they always come out the best for price and quality of cover. Their cover is really comprehensive so there aren't too many extras to consider like they cover you for business use as standard. The process is quick and easy and they are happy to match most genuine quotes too. Reviewed on: 10th August 2017

Good service and efficient

5
I've been with Direct Line for many years and have stayed with them due to good service and fair pricing. Reviewed on: 9th August 2017

Good customer service

3
Customer service is good although long call waiting time. Prices are reasonable although haggling required! Reviewed on: 9th August 2017

Raised prices

3
Several years with them were fine then had large premium rise. Shopped around & found much lower price. No good reason for the rise. Reviewed on: 7th August 2017

It's OK

3
Not on comparison sites and they charge more for an automatic renewal than for an on line quote so you always have to remember to do your renewal on line!!! Reviewed on: 5th August 2017

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