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Direct Line: Car Insurance reviews

3.56
Based on 354 reviews, last reviewed 26th Jan 2025
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
47%
See only 4 star reviews
26%
See only 3 star reviews
6%
See only 2 star reviews
2%
See only 1 star reviews
19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024
Patricia M's avatar
Patricia M

Latest lowest rating:

1

Direct Line Decline! I was insured with Direct Line for years then in January last year the premium skyrocketed and this year they couldn’t even offer any insurance covera... Read more Reviewed on: 26th January 2025
Jack P's avatar
Jack P

About this product

Shop with confidence when choosing your next car insurance provider by checking out genuine customer reviews on Smart Money People. We collect Direct Line car insurance reviews so you can make an informed decision when choosing your next provider.

Direct Line was founded in 1985 as the UK’s first direct car insurance company but has since expanded to offer a variety of insurance products. With policies to cover cars, vans and electric vehicles alongside telematics and mileage money back policies, there’s a versatile range of cover available. Read our Direct Line car insurance reviews to see how genuine Direct Line customers rate their policies.

Consider what is important to you in a car insurance policy. Perhaps you want the lowest premium possible, or you may wish for some additional add-ons to make the policy more secure. Whatever you need from a policy, read our Direct Line car insurance reviews to gain some insights into what you could expect as a Direct Line customer.

Have you had a car insurance policy with Direct Line? Leave an honest review on Smart Money People so we can help people like you make better decisions. Was the sign-up process simple, or did it perhaps take longer than you’d expected? Were you satisfied with the level of cover you received for the cost of the premium? Did you have any experience with the customer service team? Whether good or bad, leave a Direct Line car insurance review to help other drivers just like you.

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Direct Line Car Insurance reviews (354)

Complete waste of money

1
Basically a few days after I purchased my car it was hit by a pedestrian who was drunk and damaged the door leaving a big dent and scratch. Direct Line were particularly unhelpful and the claim dragged on for 2.5 years. During that time I was made to pay extra for my car insurance as I had 'lost' my no claims bonus. I eventually got sick of waiting for a resolution and cancelled the claim. So not only was I out of pocket but still had a damaged car. Reviewed on: 11th September 2017

Reliable company

4
Joined my partner's insurance to mine. Website could do with simplifying. Reviewed on: 6th September 2017

Okay.. Unless you want to change your car.

2
Direct line seamed perfect when I first took car insurance out with them, cheep and a friendly service... that was until I changed my car. After insuring my car for 7 months with direct line I decided to change my car from a Peugeot 206 (1.4) to a Volkswagen polo (1.2)... To change my car through direct line insurance cost me £3000.00 for 3 months! (Which i had to pay as I'm a young driver so keeping my no claims was a huge importance.) It cost me only £700.00 to insure my polo with LV for a whole year..... Only to find out my father had a similar experience with Direct line too, but on his house insurance. Reviewed on: 5th September 2017

Good value and trusted

4
Direct Line Car Insurance is what I have been using for years. Customer service is great and I truly feel it is good value for money. I was travelling North when I had a breakdown, had no issues at all with them. Reviewed on: 4th September 2017

Always easy

5
I have been with direct line for alot of years and have always found them easy to deal with, polite and reasonable. Thank you. Reviewed on: 2nd September 2017

I swapped to Direct Line from another household company and saved £110

5
Rang to accept an online price and was met with a very courteous and polite member of staff of managed to sound interested. Quick and efficient of company Reviewed on: 2nd September 2017

Do NOT use Direct Line Breakdown Insurance

1
In brief, I have been beside the A303 for nearly 2 hours. I won't go through the various twists and turns with Direct Line - the summary is total and utter incompetence. I have been told I am likely to have a total WAIT OF 3.5 HOURS before I get picked up. And,no, this is not a bank holiday..... Reviewed on: 29th August 2017

Choice of insurer kept in the family

4
I obtained a pretty reasonable car insurance quote after I passed my test with direct line including a box to monitor my driving. I have been given several good deals of my premium because of good driving, which only increases their favourability in the eyes of myself and my mum who is also insured with them Reviewed on: 27th August 2017

Value for money

5
Direct Line offered the lowest quote 2 years ago when I was searching for car insurance. When it came to renewal time last year, they were still the cheapest. They also offer other great deals such as a reduction on the cost of both insurances if a partner also signs up and a reduction in the cost of house insurance, both of which we have taken up. Highly recommended. Reviewed on: 25th August 2017

Direct Line - excellent

4
I have been with them for about 12 years and have never had to make a claim so far. I have my contents and car insurance with them. Whenever I have had queries with them, they always provide the answer I am looking for. My car insurance went up when I moved to a different area and I did call them and obtained a good explanation. Very professional and honest, highly recommended. Reviewed on: 25th August 2017

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