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Direct Line: Car insurance reviews

Name: Car insurance
Rating: 3.92 (358 reviews)

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3.92

Based on 358 reviews, last reviewed 8th Jul 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

25%

20%

Latest highest rating:

5

Efficient and supportive They were efficient and supportive when my car was damaged. The call handlers and drivers were polite and friendly. I was kept informed throughout. Reviewed on: 8th July 2026

Latest lowest rating:

1

They scammers. They scammers. Was traffic acccident I ts wasn`t my fault but they charge from me £100. Absolutely criminal and was very rude from phone Reviewed on: 10th November 2025

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About this product

Direct Line provides car insurance for UK customers.

You can choose between three Direct Line car insurance policies: Essentials – entry level cover, Comprehensive and the top level called Comprehensive Plus. Going direct is the only way to get windscreen and misfuelling cover as standard on all levels.

Direct Line car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

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Direct Line Car insurance reviews (358)

Fantastic

Fantastic customer service from beginning to end. Had a claim and the adverts are actually true. You only really find out when things go wrong what the company is made of. Very happy. Reviewed on: 28th September 2017

Car insurance renewal

Purchased a new car yesterday. Called Direct Line and within 10 mins insurance was sorted and I was on the road. Very helpful advisor. Reviewed on: 27th September 2017

Best Insurer

I've been with them for over 25 years and they provide consistently good service and prices. Staff really helpful and friendly. Reviewed on: 27th September 2017

Excellent job and service

I've been with them for over 25 years and they provide consistently good service and prices. Staff really helpful and friendly. Reviewed on: 27th September 2017

Good cover at a good price

Good cover at a good price . Trustworthy and good customer service Reviewed on: 25th September 2017

Good Service

Well priced quotes, good customer service Reviewed on: 21st September 2017

Very efficient and reliable

Competitive with renewal price and prompt when needing to call on their services Reviewed on: 20th September 2017

Great Service

Great service great cost would definitely reccomend Reviewed on: 19th September 2017

Overall a good service

I'm happy with the service Direct Line provides. When we need them, they are there to help. Reviewed on: 17th September 2017

Good Deal

Was very happy with our car insurance deal! Hassle free and not too expensive. Reviewed on: 17th September 2017

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