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Direct Line: Car Insurance reviews

3.56
Based on 354 reviews, last reviewed 26th Jan 2025
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
47%
See only 4 star reviews
26%
See only 3 star reviews
6%
See only 2 star reviews
2%
See only 1 star reviews
19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024
Patricia M's avatar
Patricia M

Latest lowest rating:

1

Direct Line Decline! I was insured with Direct Line for years then in January last year the premium skyrocketed and this year they couldn’t even offer any insurance covera... Read more Reviewed on: 26th January 2025
Jack P's avatar
Jack P

About this product

Shop with confidence when choosing your next car insurance provider by checking out genuine customer reviews on Smart Money People. We collect Direct Line car insurance reviews so you can make an informed decision when choosing your next provider.

Direct Line was founded in 1985 as the UK’s first direct car insurance company but has since expanded to offer a variety of insurance products. With policies to cover cars, vans and electric vehicles alongside telematics and mileage money back policies, there’s a versatile range of cover available. Read our Direct Line car insurance reviews to see how genuine Direct Line customers rate their policies.

Consider what is important to you in a car insurance policy. Perhaps you want the lowest premium possible, or you may wish for some additional add-ons to make the policy more secure. Whatever you need from a policy, read our Direct Line car insurance reviews to gain some insights into what you could expect as a Direct Line customer.

Have you had a car insurance policy with Direct Line? Leave an honest review on Smart Money People so we can help people like you make better decisions. Was the sign-up process simple, or did it perhaps take longer than you’d expected? Were you satisfied with the level of cover you received for the cost of the premium? Did you have any experience with the customer service team? Whether good or bad, leave a Direct Line car insurance review to help other drivers just like you.

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Direct Line Car Insurance reviews (354)

Good cover at a good price

4
Good cover at a good price . Trustworthy and good customer service Reviewed on: 25th September 2017

Good Service

4
Well priced quotes, good customer service Reviewed on: 21st September 2017

Very efficient and reliable

5
Competitive with renewal price and prompt when needing to call on their services Reviewed on: 20th September 2017

Great Service

5
Great service great cost would definitely reccomend Reviewed on: 19th September 2017

Overall a good service

5
I'm happy with the service Direct Line provides. When we need them, they are there to help. Reviewed on: 17th September 2017

Good Deal

5
Was very happy with our car insurance deal! Hassle free and not too expensive. Reviewed on: 17th September 2017

Best bar none

5
for the ump-teenth time I have reinsured my car with Direct line, best cunstomer service...period Reviewed on: 15th September 2017

Lovely customer service and great value for money

4
I had wonderful customer service by someone called Ben, friendly, chatty, answered all my questions. I am happy to pay a little more for what i feel is great service and products and i truly believe direct line is a great example of this, congratulations Reviewed on: 15th September 2017

Top class service

5
Recently had a serious car accident and can only praise the service from Direct Line so far. Everything is organised, communicated and efficient between customers and their different departments and partners. So glad I didn't change companies for the sake of saving a few pounds. Reviewed on: 14th September 2017

good enough

4
cheap, had no accidents so never needed the insurance...but found cheaper and they wouldn't match it when my renewal came round Reviewed on: 13th September 2017

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