Write a review

Direct Line: Car Insurance reviews

Name: Car Insurance
Rating: 3.77 (354 reviews)

View other Direct Line products

3.56

Based on 354 reviews, last reviewed 26th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

47%

26%

19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024

Latest lowest rating:

1

Direct Line Decline! I was insured with Direct Line for years then in January last year the premium skyrocketed and this year they couldn’t even offer any insurance covera... Read more Reviewed on: 26th January 2025

Read all reviews Write a review

About this product

Shop with confidence when choosing your next car insurance provider by checking out genuine customer reviews on Smart Money People. We collect Direct Line car insurance reviews so you can make an informed decision when choosing your next provider.

Direct Line was founded in 1985 as the UK’s first direct car insurance company but has since expanded to offer a variety of insurance products. With policies to cover cars, vans and electric vehicles alongside telematics and mileage money back policies, there’s a versatile range of cover available. Read our Direct Line car insurance reviews to see how genuine Direct Line customers rate their policies.

Consider what is important to you in a car insurance policy. Perhaps you want the lowest premium possible, or you may wish for some additional add-ons to make the policy more secure. Whatever you need from a policy, read our Direct Line car insurance reviews to gain some insights into what you could expect as a Direct Line customer.

Have you had a car insurance policy with Direct Line? Leave an honest review on Smart Money People so we can help people like you make better decisions. Was the sign-up process simple, or did it perhaps take longer than you’d expected? Were you satisfied with the level of cover you received for the cost of the premium? Did you have any experience with the customer service team? Whether good or bad, leave a Direct Line car insurance review to help other drivers just like you.

Review Direct Line: Car Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Direct Line Car Insurance reviews (354)

Very good

They are very good, and gave me a good discount for having a black box in my car. Reviewed on: 4th July 2017

Nothing more direct than Direct Line

Direct Line are fantastic, they gave me the cheapest insurance I could find anywhere. They have a fantastic customer service team, from my first call for a quote and everything in between they really are the best. A driver of 6 years, I plan to stay with Direct Line forever!! Reviewed on: 4th July 2017

Excellent service

Brilliant on line service great service providec Reviewed on: 30th June 2017

Easy Quote, Good Customer Service

I have my car insurance with Direct Line. It was really easy to manage my policy online and when I had a number of questions, the customer services were really helpful. I highly recommend rate them and recommend them to all friends and family. Reviewed on: 25th June 2017

Cover was great care was not.

The cover and extras where great but the customer service was shocking. Reviewed on: 30th May 2017

car insurance

Excellent service both inline and over the phone. The cheapest premium quote by far. Reviewed on: 17th May 2017

Good

Great price better than most out there nice and clear with all the information a consumer would like to read thank you Reviewed on: 17th May 2017

worse than bad, just awful

trying to sort out a claim to be told they are trying to contact the assessor, to finally be told 8 weeks later that we not covered under any aspect of the what can only be described as miss-sold insurance. so we are left with huge hold in the ceiling, damage to the curtains, carpet and side unit and various other items after the water from the storm damage caused unprecedented amounts of water and the roof gave in.... in reality the insurance isn't worth the paper its written on and when you need it most, your not covered, you may as well save yourself the premium every year...and have none...the final cost to you is still the same but at least you can put the premium towards the repair costs. Reviewed on: 19th April 2017

They sold my details on and I was hounded by phone calls

It's been three years since I used Direct Line for car insurance. Whilst I had no reason to claim during my time, they sold my details once I had left and to this day, I get at least five phone calls a day from companies about a mysterious car accident that didn't take place. Reviewed on: 4th April 2017

Currently no reason to change

Very happy with my claim experience with Direct. There is no point saving money on premiums if the claims department is not up to scratch Reviewed on: 30th March 2017

Do you have a different Direct Line product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Car Insurance
from MORE THAN 1.55 from 234 reviews
Car Insurance
from M&S Bank - Marks and Spencer 1.61 from 96 reviews
Taxi insurance
from Insurd 0.00 from 0 reviews

There's still more to see!

Direct Line has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub