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Direct Line: Car insurance reviews

Name: Car insurance
Rating: 4.10 (369 reviews)

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4.10

Based on 369 reviews, last reviewed 4th Sep 2026

800% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

25%

19%

Latest highest rating:

4

satisfactory I had a good quote from Direct Line- the cheapest I could find . It was quite easy to sort out. Reviewed on: 4th September 2026

Latest lowest rating:

1

They scammers. They scammers. Was traffic acccident I ts wasn`t my fault but they charge from me £100. Absolutely criminal and was very rude from phone Reviewed on: 10th November 2025

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About this product

Direct Line provides car insurance for UK customers.

You can choose between three Direct Line car insurance policies: Essentials – entry level cover, Comprehensive and the top level called Comprehensive Plus. Going direct is the only way to get windscreen and misfuelling cover as standard on all levels.

Direct Line car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

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Direct Line Car insurance reviews (369)

straigtforward, good value for money

Direct Line have been great when we have needed to add on other drivers often for short-periods. Renewing is straightforward and the insurance seems to be good value for money Reviewed on: 15th July 2017

Great value, great service

Great value and great service, not much more to say Reviewed on: 14th July 2017

Always a good price

I've renewed with Direct Line a number of times as they always provide a very competitive price for renewal. Whenever I've rang them the customer service is very good. Reviewed on: 11th July 2017

Direct Line

Never had any problems with direct line. The call centre staff are all friendly and knowledgeable. Never had a question unaswered Reviewed on: 5th July 2017

THEY EVEN ANSWER THE PHONE RIGHT AWAY!

A short menu and then bang, you speak to a member of staff. They are friendly and professional........and cheap. There's no hidden agenda and they have a great package of extras at good prices. I was very impressed.....and I got a discount for multi car and landlords insurance policies too. Reviewed on: 5th July 2017

Very good

They are very good, and gave me a good discount for having a black box in my car. Reviewed on: 4th July 2017

Nothing more direct than Direct Line

Direct Line are fantastic, they gave me the cheapest insurance I could find anywhere. They have a fantastic customer service team, from my first call for a quote and everything in between they really are the best. A driver of 6 years, I plan to stay with Direct Line forever!! Reviewed on: 4th July 2017

Excellent service

Brilliant on line service great service providec Reviewed on: 30th June 2017

Easy Quote, Good Customer Service

I have my car insurance with Direct Line. It was really easy to manage my policy online and when I had a number of questions, the customer services were really helpful. I highly recommend rate them and recommend them to all friends and family. Reviewed on: 25th June 2017

Cover was great care was not.

The cover and extras where great but the customer service was shocking. Reviewed on: 30th May 2017

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