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Direct Line: Car insurance reviews

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3.64
Based on 354 reviews, last reviewed 26th Jan 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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26%
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6%
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2%
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19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024
Patricia M's avatar
Patricia M

Latest lowest rating:

1

Direct Line Decline! I was insured with Direct Line for years then in January last year the premium skyrocketed and this year they couldn’t even offer any insurance covera... Read more Reviewed on: 26th January 2025
Jack P's avatar
Jack P
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About this product

Direct Line provides car insurance for UK customers.

You can choose between three Direct Line car insurance policies: Essentials – entry level cover, Comprehensive and the top level called Comprehensive Plus. Going direct is the only way to get windscreen and misfuelling cover as standard on all levels.

Direct Line car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

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Direct Line Car insurance reviews (354)

Promised call backs failed!

1
Had to call them 10 times before they finally resolved my issue after 1 year AVOID AVOID AVOID TERRIBLE STAFF Reviewed on: 22nd December 2016
John-Paul Peter Toledo's avatar
John-Paul Peter Toledo

Scammers! Beware of direct line

1
Direct line are full of argumentative staff that do not wish to help you in the slitest I know from my own experience with them having motor insurance for the last year with them! Firstly they got information written down incorrectly on my motor insurance incorrectly rather than amending it they said to leave if it will be fine after seeking advice off trade and standards I quoted direct line my reference number with them that they need to Amend the errors of my motor insurance certificate as it's a legal document! It took me a year to get this finally done all staff do at direct line is argue with their customers rather than helping them! To add to matters making it worse, a useless member of staff made me lose my 2 years no claims as in the words of One of their managers 'the staff memeber ticked a wrong box stating you made a claim and we can see you just called in to make an enquiry' how incompetent can some one be! This took a month to amend before finally getting my 2 years no claims discount back! I was promised call backs by staff at direct line, and none of them where met through out my complaint. I finally left direct line this December 2016 and was promised to have my proof of 2 years no claims sent to me in the post to find out yet again Direct line had Royally messed things up for me again! In the letter it says that I have 2 years no claims but underneath the sentance stating that it says 1 claim notified, I have tried to insure myself with 3 different car insurance providers with this proof and have been refused to insure my car for the reason the letter of proof of my 2 years no claims is contradicting as it says I have 2 years no claims 'however' it also says I have 1 notified claim! I rung up again and they read through my notes and agreed this was their error 'yet again' Thanks a bunch Direct line! I'm now alone at Christmas because of your cow boy unprofessional ways! Good ridence to them and avoid at all costs!! Don't say I didn't warn you and thank me later, regards JP Reviewed on: 22nd December 2016
John-Paul Peter Toledo's avatar
John-Paul Peter Toledo

Made me lose my 2 years no claims read on! Angry!

1
They are useless and unprofessional all they do is lie to their customers AVOID Reviewed on: 22nd December 2016
John-Paul Peter Toledo's avatar
John-Paul Peter Toledo

Argumentative staff

1
Direct line are full of argumentative staff that do not wish to help you in the slitest I know from my own experience with them having motor insurance for the last year with them! Firstly they got information written down incorrectly on my motor insurance incorrectly rather than amending it they said to leave if it will be fine after seeking advice off trade and standards I quoted direct line my reference number with them that they need to Amend the errors of my motor insurance certificate as it's a legal document! It took me a year to get this finally done all staff do at direct line is argue with their customers rather than helping them! To add to matters making it worse, a useless member of staff made me lose my 2 years no claims as in the words of One of their managers 'the staff memeber ticked a wrong box stating you made a claim and we can see you just called in to make an enquiry' how incompetent can some one be! This took a month to amend before finally getting my 2 years no claims discount back! I was promised call backs by staff at direct line, and none of them where met through out my complaint. I finally left direct line this December 2016 and was promised to have my proof of 2 years no claims sent to me in the post to find out yet again Direct line had Royally messed things up for me again! In the letter it says that I have 2 years no claims but underneath the sentance stating that it says 1 claim notified, I have tried to insure myself with 3 different car insurance providers with this proof and have been refused to insure my car for the reason the letter of proof of my 2 years no claims is contradicting as it says I have 2 years no claims 'however' it also says I have 1 notified claim! I rung up again and they read through my notes and agreed this was their error 'yet again' Thanks a bunch Direct line! I'm now alone at Christmas because of your cow boy unprofessional ways! Good ridence to them and avoid at all costs!! Don't say I didn't warn you and thank me later, regards JP Reviewed on: 22nd December 2016
John-Paul Peter Toledo's avatar
John-Paul Peter Toledo

AVOID

1
Direct line are full of argumentative staff that do not wish to help you in the slitest I know from my own experience with them having motor insurance for the last year with them! Firstly they got information written down incorrectly on my motor insurance incorrectly rather than amending it they said to leave if it will be fine after seeking advice off trade and standards I quoted direct line my reference number with them that they need to Amend the errors of my motor insurance certificate as it's a legal document! It took me a year to get this finally done all staff do at direct line is argue with their customers rather than helping them! To add to matters making it worse, a useless member of staff made me lose my 2 years no claims as in the words of One of their managers 'the staff memeber ticked a wrong box stating you made a claim and we can see you just called in to make an enquiry' how incompetent can some one be! This took a month to amend before finally getting my 2 years no claims discount back! I was promised call backs by staff at direct line, and none of them where met through out my complaint. I finally left direct line this December 2016 and was promised to have my proof of 2 years no claims sent to me in the post to find out yet again Direct line had Royally messed things up for me again! In the letter it says that I have 2 years no claims but underneath the sentance stating that it says 1 claim notified, I have tried to insure myself with 3 different car insurance providers with this proof and have been refused to insure my car for the reason the letter of proof of my 2 years no claims is contradicting as it says I have 2 years no claims 'however' it also says I have 1 notified claim! I rung up again and they read through my notes and agreed this was their error 'yet again' Thanks a bunch Direct line! I'm now alone at Christmas because of your cow boy unprofessional ways! Good ridence to them and avoid at all costs!! Don't say I didn't warn you and thank me later, regards JP Reviewed on: 22nd December 2016
John-Paul Peter Toledo's avatar
John-Paul Peter Toledo

AVOID DIRECT LINE CAR INSURANCE!!

1
Direct line are full of argumentative staff that do not wish to help you in the slitest I know from my own experience with them having motor insurance for the last year with them! Firstly they got information written down incorrectly on my motor insurance incorrectly rather than amending it they said to leave if it will be fine after seeking advice off trade and standards I quoted direct line my reference number with them that they need to Amend the errors of my motor insurance certificate as it's a legal document! It took me a year to get this finally done all staff do at direct line is argue with their customers rather than helping them! To add to matters making it worse, a useless member of staff made me lose my 2 years no claims as in the words of One of their managers 'the staff memeber ticked a wrong box stating you made a claim and we can see you just called in to make an enquiry' how incompetent can some one be! This took a month to amend before finally getting my 2 years no claims discount back! I was promised call backs by staff at direct line, and none of them where met through out my complaint. I finally left direct line this December 2016 and was promised to have my proof of 2 years no claims sent to me in the post to find out yet again Direct line had Royally messed things up for me again! In the letter it says that I have 2 years no claims but underneath the sentance stating that it says 1 claim notified, I have tried to insure myself with 3 different car insurance providers with this proof and have been refused to insure my car for the reason the letter of proof of my 2 years no claims is contradicting as it says I have 2 years no claims 'however' it also says I have 1 notified claim! I rung up again and they read through my notes and agreed this was their error 'yet again' Thanks a bunch Direct line! I'm now alone at Christmas because of your cow boy unprofessional ways! Good ridence to them and avoid at all costs!! Don't say I didn't warn you and thank me later, regards JP Reviewed on: 22nd December 2016
John-Paul Peter Toledo's avatar
John-Paul Peter Toledo

I would never use them again.

1
The service is poor. I called to complain and the call was not handled well - even though I was very polite. They never reply to my letters. Quick to take your money but very slow to resolve any problems. I got a better service when I moved to a much cheaper insurer. Reviewed on: 8th November 2016
Gavin Langeveldt's avatar
Gavin Langeveldt

Great servive

5
Good customer service with helpful staff. Decent car insurance quote better than others I had. Reviewed on: 30th October 2016
Karen Durrant's avatar
Karen Durrant

So little fus

4
Just easy to do, no fussing around just honest cheap quotes. Reviewed on: 26th October 2016
Steven Scrase's avatar
Steven Scrase

cheap, reliable

4
Cheap reliable insurance from a respected name Reviewed on: 25th October 2016
Liam Smyth's avatar
Liam Smyth

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