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Direct Line: Car Insurance reviews

Name: Car Insurance
Rating: 3.78 (353 reviews)

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3.54

Based on 353 reviews, last reviewed 23rd Nov 2024

78% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

26%

19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024

Latest lowest rating:

1

Poor communication on claim handle I have been with direct line car insurance for more than 15 years . Everything will fine as long as you won’t deal any claims with them Recent experi... Read more Reviewed on: 23rd November 2024

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About this product

Shop with confidence when choosing your next car insurance provider by checking out genuine customer reviews on Smart Money People. We collect Direct Line car insurance reviews so you can make an informed decision when choosing your next provider.

Direct Line was founded in 1985 as the UK’s first direct car insurance company but has since expanded to offer a variety of insurance products. With policies to cover cars, vans and electric vehicles alongside telematics and mileage money back policies, there’s a versatile range of cover available. Read our Direct Line car insurance reviews to see how genuine Direct Line customers rate their policies.

Consider what is important to you in a car insurance policy. Perhaps you want the lowest premium possible, or you may wish for some additional add-ons to make the policy more secure. Whatever you need from a policy, read our Direct Line car insurance reviews to gain some insights into what you could expect as a Direct Line customer.

Have you had a car insurance policy with Direct Line? Leave an honest review on Smart Money People so we can help people like you make better decisions. Was the sign-up process simple, or did it perhaps take longer than you’d expected? Were you satisfied with the level of cover you received for the cost of the premium? Did you have any experience with the customer service team? Whether good or bad, leave a Direct Line car insurance review to help other drivers just like you.

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Direct Line Car Insurance reviews (353)

Excellent service

Recently renewed my car insurance for a much lower price than any other quotes. Reviewed on: 8th October 2016

Great service

A van backed out of a parking bay into my car. The third party denied liability, but Direct Line managed my claim , with minimum stress to me, and managed a 100o/o result for me thereby preserving my full ncb.Their premiums are the best I can obtain too Reviewed on: 1st October 2016

Great Site, easy to use

Went on this site to get a quote, it was really easy and simple to use, some ins site are so complicated. Got a quote in seconds, better than comparison sites Reviewed on: 26th September 2016

Top Job

I have used Direct Line a few years and they cannot be beaten on Price. I can always speak to someone when I need to and I find their policies good value. Reviewed on: 26th September 2016

Very Competitive

I find Direct Line are as competitive with their car insurance quotes as any other company and better than most. I have also experienced better service when it comes to claims than other companies I have used in the past. Reviewed on: 26th September 2016

Good customer service

I have had Direct Line car insurance for a number of years, only stopping due to getting a company car. When I had an accident and needed to claim, everything was dealt with fantastically. Easy to deal with on the phone and kept me updated Reviewed on: 18th September 2016

Good service

I have found it easy to get hold of customer service at Direct Line and always found them to be very efficient when answering any query. Reviewed on: 17th September 2016

TOOK CARE OF EVERYTHING

One call, and my courtesy car was arranged. They called me back to arrange delivery. I sent photographs of the damage to a link I was sent, and my repair was arranged! Reviewed on: 15th September 2016

cheapest

they were the cheapest by quite a long way and offered good cover. Also very easy to do online Reviewed on: 12th September 2016

Fantastic service; competitive prices

I consider Direct Line to be one of the 'elite' insurance companies; it has such a great reputation, and therefore I've been with them for 4 years. Their prices are very good value for what they offer, and their UK based customer service is impeccable. Reviewed on: 12th September 2016

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