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Direct Line: Car insurance reviews

Name: Car insurance
Rating: 3.92 (358 reviews)

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3.92

Based on 358 reviews, last reviewed 8th Jul 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

25%

20%

Latest highest rating:

5

Efficient and supportive They were efficient and supportive when my car was damaged. The call handlers and drivers were polite and friendly. I was kept informed throughout. Reviewed on: 8th July 2026

Latest lowest rating:

1

They scammers. They scammers. Was traffic acccident I ts wasn`t my fault but they charge from me £100. Absolutely criminal and was very rude from phone Reviewed on: 10th November 2025

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About this product

Direct Line provides car insurance for UK customers.

You can choose between three Direct Line car insurance policies: Essentials – entry level cover, Comprehensive and the top level called Comprehensive Plus. Going direct is the only way to get windscreen and misfuelling cover as standard on all levels.

Direct Line car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

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Direct Line Car insurance reviews (358)

I would never use them again.

The service is poor. I called to complain and the call was not handled well - even though I was very polite. They never reply to my letters. Quick to take your money but very slow to resolve any problems. I got a better service when I moved to a much cheaper insurer. Reviewed on: 8th November 2016

Great servive

Good customer service with helpful staff. Decent car insurance quote better than others I had. Reviewed on: 30th October 2016

So little fus

Just easy to do, no fussing around just honest cheap quotes. Reviewed on: 26th October 2016

cheap, reliable

Cheap reliable insurance from a respected name Reviewed on: 25th October 2016

excellent service

always excellent value, freindly helpful service, no quibbling Reviewed on: 13th October 2016

Excellent service

Recently renewed my car insurance for a much lower price than any other quotes. Reviewed on: 8th October 2016

Great service

A van backed out of a parking bay into my car. The third party denied liability, but Direct Line managed my claim , with minimum stress to me, and managed a 100o/o result for me thereby preserving my full ncb.Their premiums are the best I can obtain too Reviewed on: 1st October 2016

Great Site, easy to use

Went on this site to get a quote, it was really easy and simple to use, some ins site are so complicated. Got a quote in seconds, better than comparison sites Reviewed on: 26th September 2016

Top Job

I have used Direct Line a few years and they cannot be beaten on Price. I can always speak to someone when I need to and I find their policies good value. Reviewed on: 26th September 2016

Very Competitive

I find Direct Line are as competitive with their car insurance quotes as any other company and better than most. I have also experienced better service when it comes to claims than other companies I have used in the past. Reviewed on: 26th September 2016

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