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Direct Line: Car insurance reviews

Name: Car insurance
Rating: 3.77 (354 reviews)

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3.64

Based on 354 reviews, last reviewed 26th Jan 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

26%

19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024

Latest lowest rating:

1

Direct Line Decline! I was insured with Direct Line for years then in January last year the premium skyrocketed and this year they couldn’t even offer any insurance covera... Read more Reviewed on: 26th January 2025

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About this product

Direct Line provides car insurance for UK customers.

You can choose between three Direct Line car insurance policies: Essentials – entry level cover, Comprehensive and the top level called Comprehensive Plus. Going direct is the only way to get windscreen and misfuelling cover as standard on all levels.

Direct Line car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

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Direct Line Car insurance reviews (354)

excellent service

always excellent value, freindly helpful service, no quibbling Reviewed on: 13th October 2016

Excellent service

Recently renewed my car insurance for a much lower price than any other quotes. Reviewed on: 8th October 2016

Great service

A van backed out of a parking bay into my car. The third party denied liability, but Direct Line managed my claim , with minimum stress to me, and managed a 100o/o result for me thereby preserving my full ncb.Their premiums are the best I can obtain too Reviewed on: 1st October 2016

Great Site, easy to use

Went on this site to get a quote, it was really easy and simple to use, some ins site are so complicated. Got a quote in seconds, better than comparison sites Reviewed on: 26th September 2016

Top Job

I have used Direct Line a few years and they cannot be beaten on Price. I can always speak to someone when I need to and I find their policies good value. Reviewed on: 26th September 2016

Very Competitive

I find Direct Line are as competitive with their car insurance quotes as any other company and better than most. I have also experienced better service when it comes to claims than other companies I have used in the past. Reviewed on: 26th September 2016

Good customer service

I have had Direct Line car insurance for a number of years, only stopping due to getting a company car. When I had an accident and needed to claim, everything was dealt with fantastically. Easy to deal with on the phone and kept me updated Reviewed on: 18th September 2016

Good service

I have found it easy to get hold of customer service at Direct Line and always found them to be very efficient when answering any query. Reviewed on: 17th September 2016

TOOK CARE OF EVERYTHING

One call, and my courtesy car was arranged. They called me back to arrange delivery. I sent photographs of the damage to a link I was sent, and my repair was arranged! Reviewed on: 15th September 2016

cheapest

they were the cheapest by quite a long way and offered good cover. Also very easy to do online Reviewed on: 12th September 2016

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