Write a review

Direct Line: Car insurance reviews

Name: Car insurance
Rating: 3.77 (354 reviews)

View other Direct Line products

3.62

Based on 354 reviews, last reviewed 26th Jan 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

47%

26%

19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024

Latest lowest rating:

1

Direct Line Decline! I was insured with Direct Line for years then in January last year the premium skyrocketed and this year they couldn’t even offer any insurance covera... Read more Reviewed on: 26th January 2025

Read all reviews Write a review

About this product

Direct Line provides car insurance for UK customers.

You can choose between three Direct Line car insurance policies: Essentials – entry level cover, Comprehensive and the top level called Comprehensive Plus. Going direct is the only way to get windscreen and misfuelling cover as standard on all levels.

Direct Line car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

Review Direct Line: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Direct Line Car insurance reviews (354)

Fantastic service; competitive prices

I consider Direct Line to be one of the 'elite' insurance companies; it has such a great reputation, and therefore I've been with them for 4 years. Their prices are very good value for what they offer, and their UK based customer service is impeccable. Reviewed on: 12th September 2016

Great value for money.

Great value for money from trusted insurance company. Reviewed on: 12th September 2016

Great, Family Friendly Policy

We've been with Direct Line for years and have always found their policy to be supportive when we've needed it. Whatsmore, although the cost of our premium does rise each year (as they all do), they always come out cheaper when comparing against companies on price comparison websites. We also love the multi-car policy and the fact that the second driver can earn no claims discount. Reviewed on: 12th September 2016

Great price, great customer service

Beat my renewal by more than £200 and the customer service team couldn't have been more helpful when I called. Reviewed on: 12th September 2016

Unbelievable value!

Having only passed my test 18 months ago, I was expecting an extortionate premium (even as a mere named driver). But with Direct Line, the premium is so affordable that my parents are willing to keep me on for 12 months. This means I have the freedom to drive to work or to see friends when I come home from university and I am building up no claims at the same time. Winner! If you are looking to add a new driver to your car insurance then definitely check out Direct Line! Reviewed on: 4th September 2016

Straightforward and simple!

Really quick and helpful response, no waiting in phone queues and being transferred from person to person. Would recommend! Reviewed on: 29th August 2016

Expensive

Rather presumptuous of them to assume that the quotation they offer to renew my insurance is competitive. The service is not that great and takes ages to talk to anyone. Reviewed on: 28th August 2016

helpful tele staff

had a few problems whic were sorted out quickly Reviewed on: 26th August 2016

Best price

Never any problems with them, and they have always given me a fair quote for my car insurance. Reviewed on: 25th August 2016

quite good

I am happy with direct line, their customer service and their prices Reviewed on: 25th August 2016

Do you have a different Direct Line product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Car Insurance
from First Alternative 2.08 from 11 reviews
Breakdown Cover
from AA 2.55 from 201 reviews
Van Insurance
from Hastings Direct 4.67 from 3 reviews

Want to see more from Direct Line?

Life Insurance
from Direct Line 5.00 from 1 reviews
Van Insurance
from Direct Line 4.60 from 4 reviews
Business Insurance
from Direct Line 4.25 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub