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Direct Line: Car Insurance reviews

Name: Car Insurance
Rating: 3.78 (353 reviews)

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3.54

Based on 353 reviews, last reviewed 23rd Nov 2024

63% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

26%

19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024

Latest lowest rating:

1

Poor communication on claim handle I have been with direct line car insurance for more than 15 years . Everything will fine as long as you won’t deal any claims with them Recent experi... Read more Reviewed on: 23rd November 2024

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About this product

Shop with confidence when choosing your next car insurance provider by checking out genuine customer reviews on Smart Money People. We collect Direct Line car insurance reviews so you can make an informed decision when choosing your next provider.

Direct Line was founded in 1985 as the UK’s first direct car insurance company but has since expanded to offer a variety of insurance products. With policies to cover cars, vans and electric vehicles alongside telematics and mileage money back policies, there’s a versatile range of cover available. Read our Direct Line car insurance reviews to see how genuine Direct Line customers rate their policies.

Consider what is important to you in a car insurance policy. Perhaps you want the lowest premium possible, or you may wish for some additional add-ons to make the policy more secure. Whatever you need from a policy, read our Direct Line car insurance reviews to gain some insights into what you could expect as a Direct Line customer.

Have you had a car insurance policy with Direct Line? Leave an honest review on Smart Money People so we can help people like you make better decisions. Was the sign-up process simple, or did it perhaps take longer than you’d expected? Were you satisfied with the level of cover you received for the cost of the premium? Did you have any experience with the customer service team? Whether good or bad, leave a Direct Line car insurance review to help other drivers just like you.

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Direct Line Car Insurance reviews (353)

Great value for money.

Great value for money from trusted insurance company. Reviewed on: 12th September 2016

Great, Family Friendly Policy

We've been with Direct Line for years and have always found their policy to be supportive when we've needed it. Whatsmore, although the cost of our premium does rise each year (as they all do), they always come out cheaper when comparing against companies on price comparison websites. We also love the multi-car policy and the fact that the second driver can earn no claims discount. Reviewed on: 12th September 2016

Great price, great customer service

Beat my renewal by more than £200 and the customer service team couldn't have been more helpful when I called. Reviewed on: 12th September 2016

Unbelievable value!

Having only passed my test 18 months ago, I was expecting an extortionate premium (even as a mere named driver). But with Direct Line, the premium is so affordable that my parents are willing to keep me on for 12 months. This means I have the freedom to drive to work or to see friends when I come home from university and I am building up no claims at the same time. Winner! If you are looking to add a new driver to your car insurance then definitely check out Direct Line! Reviewed on: 4th September 2016

Straightforward and simple!

Really quick and helpful response, no waiting in phone queues and being transferred from person to person. Would recommend! Reviewed on: 29th August 2016

Expensive

Rather presumptuous of them to assume that the quotation they offer to renew my insurance is competitive. The service is not that great and takes ages to talk to anyone. Reviewed on: 28th August 2016

helpful tele staff

had a few problems whic were sorted out quickly Reviewed on: 26th August 2016

Best price

Never any problems with them, and they have always given me a fair quote for my car insurance. Reviewed on: 25th August 2016

quite good

I am happy with direct line, their customer service and their prices Reviewed on: 25th August 2016

So-so

Not overly impressed but not too bad, Just had my quote for this year and it's too expensive - gone up by £100 and I haven't had any accident and have 9 years no claims bonus! Will unfortunately have to go elsewhere Reviewed on: 24th August 2016

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