Write a review

Newsletter

Go to business site

Direct Line: Car insurance reviews

Name: Car insurance
Rating: 4.10 (369 reviews)

View other Direct Line products

4.10

Based on 369 reviews, last reviewed 4th Sep 2026

800% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

25%

19%

Latest highest rating:

4

satisfactory I had a good quote from Direct Line- the cheapest I could find . It was quite easy to sort out. Reviewed on: 4th September 2026

Latest lowest rating:

1

They scammers. They scammers. Was traffic acccident I ts wasn`t my fault but they charge from me £100. Absolutely criminal and was very rude from phone Reviewed on: 10th November 2025

Read all reviews Write a review

About this product

Direct Line provides car insurance for UK customers.

You can choose between three Direct Line car insurance policies: Essentials – entry level cover, Comprehensive and the top level called Comprehensive Plus. Going direct is the only way to get windscreen and misfuelling cover as standard on all levels.

Direct Line car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

Review Direct Line: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Direct Line Car insurance reviews (369)

AVOID DIRECT LINE CAR INSURANCE!!

Direct line are full of argumentative staff that do not wish to help you in the slitest I know from my own experience with them having motor insurance for the last year with them! Firstly they got information written down incorrectly on my motor insurance incorrectly rather than amending it they said to leave if it will be fine after seeking advice off trade and standards I quoted direct line my reference number with them that they need to Amend the errors of my motor insurance certificate as it's a legal document! It took me a year to get this finally done all staff do at direct line is argue with their customers rather than helping them! To add to matters making it worse, a useless member of staff made me lose my 2 years no claims as in the words of One of their managers 'the staff memeber ticked a wrong box stating you made a claim and we can see you just called in to make an enquiry' how incompetent can some one be! This took a month to amend before finally getting my 2 years no claims discount back! I was promised call backs by staff at direct line, and none of them where met through out my complaint. I finally left direct line this December 2016 and was promised to have my proof of 2 years no claims sent to me in the post to find out yet again Direct line had Royally messed things up for me again! In the letter it says that I have 2 years no claims but underneath the sentance stating that it says 1 claim notified, I have tried to insure myself with 3 different car insurance providers with this proof and have been refused to insure my car for the reason the letter of proof of my 2 years no claims is contradicting as it says I have 2 years no claims 'however' it also says I have 1 notified claim! I rung up again and they read through my notes and agreed this was their error 'yet again' Thanks a bunch Direct line! I'm now alone at Christmas because of your cow boy unprofessional ways! Good ridence to them and avoid at all costs!! Don't say I didn't warn you and thank me later, regards JP Reviewed on: 22nd December 2016

I would never use them again.

The service is poor. I called to complain and the call was not handled well - even though I was very polite. They never reply to my letters. Quick to take your money but very slow to resolve any problems. I got a better service when I moved to a much cheaper insurer. Reviewed on: 8th November 2016

Great servive

Good customer service with helpful staff. Decent car insurance quote better than others I had. Reviewed on: 30th October 2016

So little fus

Just easy to do, no fussing around just honest cheap quotes. Reviewed on: 26th October 2016

cheap, reliable

Cheap reliable insurance from a respected name Reviewed on: 25th October 2016

excellent service

always excellent value, freindly helpful service, no quibbling Reviewed on: 13th October 2016

Excellent service

Recently renewed my car insurance for a much lower price than any other quotes. Reviewed on: 8th October 2016

Great service

A van backed out of a parking bay into my car. The third party denied liability, but Direct Line managed my claim , with minimum stress to me, and managed a 100o/o result for me thereby preserving my full ncb.Their premiums are the best I can obtain too Reviewed on: 1st October 2016

Great Site, easy to use

Went on this site to get a quote, it was really easy and simple to use, some ins site are so complicated. Got a quote in seconds, better than comparison sites Reviewed on: 26th September 2016

Top Job

I have used Direct Line a few years and they cannot be beaten on Price. I can always speak to someone when I need to and I find their policies good value. Reviewed on: 26th September 2016

Do you have a different Direct Line product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

GAP insurance
from Veerkle 0.00 from 0 reviews
Cycle insurance
from Yellow Jersey 4.81 from 423 reviews
Car insurance
from Marmalade 3.59 from 46 reviews

Want to see more from Direct Line?

Pet Insurance
from Direct Line 4.28 from 39 reviews
Breakdown Insurance
from Direct Line 4.19 from 7 reviews
Life Insurance
from Direct Line 4.04 from 1 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub