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Direct Line: Car Insurance reviews

View other Direct Line products
3.57
Based on 354 reviews, last reviewed 26th Jan 2025
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
47%
See only 4 star reviews
26%
See only 3 star reviews
6%
See only 2 star reviews
2%
See only 1 star reviews
19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024
Patricia M's avatar
Patricia M

Latest lowest rating:

1

Direct Line Decline! I was insured with Direct Line for years then in January last year the premium skyrocketed and this year they couldn’t even offer any insurance covera... Read more Reviewed on: 26th January 2025
Jack P's avatar
Jack P
Read all reviews See your review

About this product

Shop with confidence when choosing your next car insurance provider by checking out genuine customer reviews on Smart Money People. We collect Direct Line car insurance reviews so you can make an informed decision when choosing your next provider.

Direct Line was founded in 1985 as the UK’s first direct car insurance company but has since expanded to offer a variety of insurance products. With policies to cover cars, vans and electric vehicles alongside telematics and mileage money back policies, there’s a versatile range of cover available. Read our Direct Line car insurance reviews to see how genuine Direct Line customers rate their policies.

Consider what is important to you in a car insurance policy. Perhaps you want the lowest premium possible, or you may wish for some additional add-ons to make the policy more secure. Whatever you need from a policy, read our Direct Line car insurance reviews to gain some insights into what you could expect as a Direct Line customer.

Have you had a car insurance policy with Direct Line? Leave an honest review on Smart Money People so we can help people like you make better decisions. Was the sign-up process simple, or did it perhaps take longer than you’d expected? Were you satisfied with the level of cover you received for the cost of the premium? Did you have any experience with the customer service team? Whether good or bad, leave a Direct Line car insurance review to help other drivers just like you.

Direct Line Car Insurance reviews (354)

Review of the Direct Line, Car Insurance:

Great product

5
Gave me a quote of half price compared to the insurance I was with. changed straight away. Reviewed on: 8th November 2017
Sara Rosa's avatar
Sara Rosa

Scammers! Beware of direct line

1
Direct line are full of argumentative staff that do not wish to help you in the slitest I know from my own experience with them having motor insurance for the last year with them! Firstly they got information written down incorrectly on my motor insurance incorrectly rather than amending it they said to leave if it will be fine after seeking advice off trade and standards I quoted direct line my reference number with them that they need to Amend the errors of my motor insurance certificate as it's a legal document! It took me a year to get this finally done all staff do at direct line is argue with their customers rather than helping them! To add to matters making it worse, a useless member of staff made me lose my 2 years no claims as in the words of One of their managers 'the staff memeber ticked a wrong box stating you made a claim and we can see you just called in to make an enquiry' how incompetent can some one be! This took a month to amend before finally getting my 2 years no claims discount back! I was promised call backs by staff at direct line, and none of them where met through out my complaint. I finally left direct line this December 2016 and was promised to have my proof of 2 years no claims sent to me in the post to find out yet again Direct line had Royally messed things up for me again! In the letter it says that I have 2 years no claims but underneath the sentance stating that it says 1 claim notified, I have tried to insure myself with 3 different car insurance providers with this proof and have been refused to insure my car for the reason the letter of proof of my 2 years no claims is contradicting as it says I have 2 years no claims 'however' it also says I have 1 notified claim! I rung up again and they read through my notes and agreed this was their error 'yet again' Thanks a bunch Direct line! I'm now alone at Christmas because of your cow boy unprofessional ways! Good ridence to them and avoid at all costs!! Don't say I didn't warn you and thank me later, regards JP Reviewed on: 22nd December 2016
John-Paul Peter Toledo's avatar
John-Paul Peter Toledo

Made me lose my 2 years no claims read on! Angry!

1
They are useless and unprofessional all they do is lie to their customers AVOID Reviewed on: 22nd December 2016
John-Paul Peter Toledo's avatar
John-Paul Peter Toledo

Argumentative staff

1
Direct line are full of argumentative staff that do not wish to help you in the slitest I know from my own experience with them having motor insurance for the last year with them! Firstly they got information written down incorrectly on my motor insurance incorrectly rather than amending it they said to leave if it will be fine after seeking advice off trade and standards I quoted direct line my reference number with them that they need to Amend the errors of my motor insurance certificate as it's a legal document! It took me a year to get this finally done all staff do at direct line is argue with their customers rather than helping them! To add to matters making it worse, a useless member of staff made me lose my 2 years no claims as in the words of One of their managers 'the staff memeber ticked a wrong box stating you made a claim and we can see you just called in to make an enquiry' how incompetent can some one be! This took a month to amend before finally getting my 2 years no claims discount back! I was promised call backs by staff at direct line, and none of them where met through out my complaint. I finally left direct line this December 2016 and was promised to have my proof of 2 years no claims sent to me in the post to find out yet again Direct line had Royally messed things up for me again! In the letter it says that I have 2 years no claims but underneath the sentance stating that it says 1 claim notified, I have tried to insure myself with 3 different car insurance providers with this proof and have been refused to insure my car for the reason the letter of proof of my 2 years no claims is contradicting as it says I have 2 years no claims 'however' it also says I have 1 notified claim! I rung up again and they read through my notes and agreed this was their error 'yet again' Thanks a bunch Direct line! I'm now alone at Christmas because of your cow boy unprofessional ways! Good ridence to them and avoid at all costs!! Don't say I didn't warn you and thank me later, regards JP Reviewed on: 22nd December 2016
John-Paul Peter Toledo's avatar
John-Paul Peter Toledo

AVOID

1
Direct line are full of argumentative staff that do not wish to help you in the slitest I know from my own experience with them having motor insurance for the last year with them! Firstly they got information written down incorrectly on my motor insurance incorrectly rather than amending it they said to leave if it will be fine after seeking advice off trade and standards I quoted direct line my reference number with them that they need to Amend the errors of my motor insurance certificate as it's a legal document! It took me a year to get this finally done all staff do at direct line is argue with their customers rather than helping them! To add to matters making it worse, a useless member of staff made me lose my 2 years no claims as in the words of One of their managers 'the staff memeber ticked a wrong box stating you made a claim and we can see you just called in to make an enquiry' how incompetent can some one be! This took a month to amend before finally getting my 2 years no claims discount back! I was promised call backs by staff at direct line, and none of them where met through out my complaint. I finally left direct line this December 2016 and was promised to have my proof of 2 years no claims sent to me in the post to find out yet again Direct line had Royally messed things up for me again! In the letter it says that I have 2 years no claims but underneath the sentance stating that it says 1 claim notified, I have tried to insure myself with 3 different car insurance providers with this proof and have been refused to insure my car for the reason the letter of proof of my 2 years no claims is contradicting as it says I have 2 years no claims 'however' it also says I have 1 notified claim! I rung up again and they read through my notes and agreed this was their error 'yet again' Thanks a bunch Direct line! I'm now alone at Christmas because of your cow boy unprofessional ways! Good ridence to them and avoid at all costs!! Don't say I didn't warn you and thank me later, regards JP Reviewed on: 22nd December 2016
John-Paul Peter Toledo's avatar
John-Paul Peter Toledo

AVOID DIRECT LINE CAR INSURANCE!!

1
Direct line are full of argumentative staff that do not wish to help you in the slitest I know from my own experience with them having motor insurance for the last year with them! Firstly they got information written down incorrectly on my motor insurance incorrectly rather than amending it they said to leave if it will be fine after seeking advice off trade and standards I quoted direct line my reference number with them that they need to Amend the errors of my motor insurance certificate as it's a legal document! It took me a year to get this finally done all staff do at direct line is argue with their customers rather than helping them! To add to matters making it worse, a useless member of staff made me lose my 2 years no claims as in the words of One of their managers 'the staff memeber ticked a wrong box stating you made a claim and we can see you just called in to make an enquiry' how incompetent can some one be! This took a month to amend before finally getting my 2 years no claims discount back! I was promised call backs by staff at direct line, and none of them where met through out my complaint. I finally left direct line this December 2016 and was promised to have my proof of 2 years no claims sent to me in the post to find out yet again Direct line had Royally messed things up for me again! In the letter it says that I have 2 years no claims but underneath the sentance stating that it says 1 claim notified, I have tried to insure myself with 3 different car insurance providers with this proof and have been refused to insure my car for the reason the letter of proof of my 2 years no claims is contradicting as it says I have 2 years no claims 'however' it also says I have 1 notified claim! I rung up again and they read through my notes and agreed this was their error 'yet again' Thanks a bunch Direct line! I'm now alone at Christmas because of your cow boy unprofessional ways! Good ridence to them and avoid at all costs!! Don't say I didn't warn you and thank me later, regards JP Reviewed on: 22nd December 2016
John-Paul Peter Toledo's avatar
John-Paul Peter Toledo

I would never use them again.

1
The service is poor. I called to complain and the call was not handled well - even though I was very polite. They never reply to my letters. Quick to take your money but very slow to resolve any problems. I got a better service when I moved to a much cheaper insurer. Reviewed on: 8th November 2016
Gavin Langeveldt's avatar
Gavin Langeveldt

Great servive

5
Good customer service with helpful staff. Decent car insurance quote better than others I had. Reviewed on: 30th October 2016
Karen Durrant's avatar
Karen Durrant

So little fus

4
Just easy to do, no fussing around just honest cheap quotes. Reviewed on: 26th October 2016
Steven Scrase's avatar
Steven Scrase

cheap, reliable

4
Cheap reliable insurance from a respected name Reviewed on: 25th October 2016
Liam Smyth's avatar
Liam Smyth

excellent service

4
always excellent value, freindly helpful service, no quibbling Reviewed on: 13th October 2016
Babs Daniels's avatar
Babs Daniels

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