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Direct Line: Home Insurance reviews

Name: Home Insurance
Rating: 3.79 (132 reviews)

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3.68

Based on 132 reviews, last reviewed 11th Oct 2024

50% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

49%

21%

19%

Latest highest rating:

5

An excellent online portal An excellent online portal and a very easy renewal process. Reviewed on: 11th October 2024

Latest lowest rating:

1

No DL renewal despite 15 years of no claims. Direct Line didn't renew my buildings and contents insurance because it was a 2nd home, only used by us.We have had insurance with DL for 15 years sin... Read more Reviewed on: 15th March 2024

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About this product

At Smart Money People, we collect Direct Line home insurance reviews from genuine policyholders. These insights can help you make an informed decision when selecting your next provider.

Direct Line offers three levels of home insurance cover, allowing you to pay for just the level of protection you need. Choose from Home Insurance, Home Insurance Plus and Select Premier. You may opt to take out either buildings or contents insurance, or a combined policy.

If you’re considering Direct Line as your new home insurance provider, find out what existing customers have to say. Our Direct Line home insurance reviews can give you insight into what you can expect from the company. Discover whether policyholders were satisfied with their chosen level of cover and find out about Direct Line’s claims process and customer service. Learn more about real customer experiences by reading our reviews.

Have you had a home insurance policy with Direct Line? Did you take out buildings insurance, contents insurance, or both? Which level of cover did you choose and were you satisfied with the level of cover you received? Did you need to make a claim on your policy, and if so, how was it handled? Would you recommend Direct Line to a family member or friend?

Write an honest Direct Line home insurance review today. Together, we can help people like you make better decisions.

Direct Line Home Insurance reviews (132)

Review of the Direct Line, Home Insurance:

So Helpful

Simple clear and very helpful communication Reviewed on: 4th September 2024

Long-term policy holder

I have held a home insurance policy with Direct Line for many, many years. I have found them, on the whole, quite unhelpful by telephone and the Direct Line Legal team help which is covered by my policy have been working on a simple claim for me for six years with no end in sight. I would love to change providers, but am unfortunately locked in until the legal case ends. Reviewed on: 22nd August 2023

Stress free

Have used DL for the last 10 years or so. Still getting a good price and they are happy to discuss lowering if it increases more than I expect. Reviewed on: 22nd August 2023

DO NOT GET HOME INSURANCE

Worst experience of my life! Do not get insurance with DIRECT LINE , my home was burgled and they looked for any excuse to void my claim! Over £40,000 worth of contents was stolen and they mislead me to believing I was entitled to some money on my unspecified items, and the terms and conditions are misleading! Doesn’t make any sense why they have voided me. Didn’t even look into the claim correctly! Was paying over £81 per month for over 5 years well over the odds. Told me I was only entitled to me premiums back , which worked out £1800 and only gave me £651 ! Been left with nothing and been in tears wondering what’s next. No other insurance will now cover me due to a voided policy. Feel sick , worse than the burgers in my eyes. Companies are trust and pay money too. Disappointed in the system Reviewed on: 2nd August 2023

Home insurance cover

I am pleased I have home insurance cover with Direct Line, my home and buildings are covered plus extras like flood storm damage and legal liability, I pay by direct debit so I don’t need to worry about cover running out, and the company will send an email when it’s time to renew with them again for another year if I want to. Reviewed on: 1st August 2023

Good when I needed them most

Direct Line provided an excellent legal service through my home insurance policy when I had to claim compensation for a dangerous kitchen installation. Reviewed on: 30th July 2023

The full package with no hidden costs

What I like is that the home insurance plus has no hidden extra costs and it covers up to 100k of content and unlimited buildings. Whenever we’ve called they have been super helpful and when wanting to insure our bikes they were honest that they would not be the best and recommended an alternative. Reviewed on: 28th July 2023

50% uplift for renewal

many years of no claims histrory, but 50% increase for renewal of policy. Reviewed on: 22nd July 2023

terrible company

been with direct line for 19years last years premium was £225 this years premium £303.50 ciontacted them and asked was there a misprint they said no and the new premium was right left me no choice but to cancel the insurance. 19 years no claims buyers beware. Reviewed on: 17th June 2023

Rip off merchants

Home Insurance last year was £170, this year they want £247, phoned up and they said they could reduce it by £25. That would be an increase of £52 or in excess of 25%. No claims made in the past 4 years I was with them, no claims made in 40 years, pure greed on their part and another customer lost. Thanks for nothing Direct Line Reviewed on: 6th June 2023

Avoid this company at all cost

Strung us along for nearly five years , neighbours tree has damaged our large boundary wall , direct line passed us onto their legal team whom have played about for four years then told us we don’t have a case. Complained to Directline who sent out loss adjusters who then claim they do not cover ongoing damage … the reason it’s ongoing is because it’s not been repaired for nearly five years . Will take this to ombudsman. Absolutely disgusting service , when my house and four cars policies end I will take my business elsewhere . Biggest scam artist going Reviewed on: 10th March 2023

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