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Domestic and General: Warranty reviews

Name: Warranty
Rating: 2.33 (85 reviews)

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2.12

Based on 85 reviews, last reviewed 24th Oct 2024

75% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

27%

2 star

62%

Latest highest rating:

5

Our Hotpoint Fridge/Freezer became faulty, so I phon... Our Hotpoint Fridge/Freezer became faulty, so I phoned the repair line to ask for a repair. My options were clearly explained to me by the friendly as... Read more Reviewed on: 24th September 2024

Latest lowest rating:

1

Bought warranty for hotpoint gas cooker. Bought warranty for hotpoint gas cooker. Fault found after 15 months. Engineer from Pacifica came expecting to fix a Belling Electric Oven (which is i... Read more Reviewed on: 24th October 2024

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About this product

At Smart Money People, we collect Domestic and General Warranty reviews from customers like you. If you're thinking of getting Domestic and General Warranty check out our reviews, or if you're an existing Domestic and General customer - please share your experiences with our community in order to help out others!

Domestic and General Warranty reviews (85)

Review of the Domestic and General, Warranty:

Dealing with Domestic and General through my Whirlpo...

Dealing with Domestic and General through my Whirlpool warranty has been one of the worst experiences I’ve ever had with an appliance repair service. After two previous visits that didn’t resolve the issue, I was left hanging on a third appointment, scheduled for a 1-4 PM window. Despite calling twice to confirm, I was repeatedly told the technician was on the way—only to find out later that this was not true. The office had already closed (on Eastern time), leaving me unable to ensure I was rescheduled for the next day. When I called again to follow up, I was informed that the parts had been returned to the warehouse and I’d have to wait another four days to reschedule. At this point, I requested that Domestic and General just write me a check so I could replace the fridge. After three weeks without a working fridge, we needed to be able to keep food in the house. They refused, claiming the repair technician hadn’t designated the fridge as non-repairable—which is a lie. The technician clearly told me that only Whirlpool’s tech support has the authority to deem it unrepairable. The representative I spoke with was incredibly rude and dismissive, saying, “I don’t care, sir. This isn’t how it works,” and showed no interest in finding a solution. It’s been almost three weeks since the initial visit, and our fridge is still broken. If I could give negative stars for their service, I would, because they certainly don’t deserve even one. Reviewed on: 26th September 2024

Worry free Appliance insurance

Most of my Appliances are protected by domestic and General, it’s Easy to deal with customer services and user friendly app, I would definitely recommend them to all family and friends Reviewed on: 31st March 2022

Damages your products instead of repairing it!

When I purchased my £999 Macbook Air via the John Lewis website I also purchased Domestic & General insurance for accidental damage. I had spilled a liquid over my laptop and I sent my MacBook Air in for repair, and after three weeks, I received my laptop in a flimsy paper envelope with dents all over it. I had received the laptop in WORSE condition than when I had shipped it. Even worse, the laptop had not been repaired. There were no indications that the laptop had been repaired at all. It's been more than two months since I sent my laptop in for repair, and it still hasn't been fixed. After filing a complaint about my broken laptop, I contacted Domestic & General support (nearly 3 weeks after filing the complaint), and they had the audacity to lie to me over the phone. They claimed that the laptop repair company had made "several attempts to reach me." This is a blatant lie because I read my emails on a daily basis, including the junk folder. They then lied to me on the phone, claiming that they had "called me earlier" and that I had told them that I was "unavailable”. I had never had a call from them before, and I had informed the support representative of this, who was quick to deny it and tried to shrug it off. They further claimed the flimsy envelope was "Apple approved packing." I've had many repairs done in the past, and this was NOTHING LIKE the packaging my laptop is typically packed in. This packaging would never be approved by Apple, as there is no bubble wrap to protect the laptop. They had requested that I forward images of the dents on my laptop which I have done so and it has been 18 days and I have not got any update. I purchased insurance for peace of mind but the service I have experienced has been the complete opposite. Instead I have been without a laptop for over 2 months and I have had lies fed to me the entire time. My feedback to Domestic and General: Please assist me in resolving my issue; I want a fair and timely resolution that will satisfy me. Reviewed on: 24th March 2022

Appalling service

Avoid like the plague. Their warranty offers are beyond disappointing and their customer service is even worse. Reviewed on: 15th March 2022

Dont buy their policies, they are worthless

Do not buy their appliance cover its a scam I had all my kitchen appliances on your cover. Called you because my dishwasher wasnt operating correctly and damaged. engineer visits on a number of occasions, still waiting for parts, I make a complaint and you write to tell me the machine functions correctly and I am satisfied with the repair. If I was satisfied I wouldnt have called you...no time scale for the parts or repair and currently 30 minutes on hold time to your laughable customer service team....I have an appliance currently held together with insulating tape and the company tell me its fine. Reviewed on: 11th March 2022

WORSE COMPANY EVER!! BEWARE

WORSE COMPANY EVER!! BEWARE Been with this company for years but when called out for a radiator leak, the engineer came out but refused to repair the leak as he said the condition wasn’t good in the property. There was a baby in the house with no heating for a couple of days but the engineer will not show any sympathy. It was only a five minutes repair I’ve done myself. After paying this company for years. Tried to ring the Domestic & General a few times and was put on hold for hours and then put my phone down. After trying for weeks finally got through to a complaint department then they refuse to refund me and disconnect my phone and cancel my policy too. Now I’m writing to the directors of the company to make them aware of the situation I hope they will help. Please stay away from this company the worst company ever once you need to call them out. Reviewed on: 8th February 2022

Shocking service!!

Domestic and general think a 3x week time frame is fine for a repair. It will be 3x weeks to the day before they will repair our appliance shocking service. I will like to see those who say this is acceptable try and manage with a family with no washer dryer. Try else where for a repair plan!! After many years with them we certainly will!! Reviewed on: 21st January 2022

Leave well alone

Trouble with my Beko freezer. After queuing for 34 mins on the phone to D&G, appointment made for two days time. Promised to receive a phone call for ETA on morning of appointment, but no contact from them, rung 4:00pm, on queue for 42 mins. No apology, no explanation just a “I’ll log a complaint for you”. No offer of a follow up appointment. Took to Twitter to vent my disappointment (no swearing, just factual). Blocked 10 minutes later by D&G. Happy to take your money, not interested in providing you with a service - leave well alone. Reviewed on: 11th June 2021

Great price

I have my Washing machine, boiler, oven and hob all covered for below £20 a month. Great friendly customer service Reviewed on: 2nd August 2020

Peace of Mind Cover

People always wonder whether domestic appliance insurance is worthwhile. Domestic and General are the main players in this market. In my opinion, as someone on an average income with very little 'wiggle room' in my finances, this cover is worth it's weight in gold. I would have needed to replace my washer four times over in the last three years without it. The engineer is sent out quickly and the problem is fixed quickly. My premiums are reasonable and it gives me peace of mind that an appliance so critical to normal family life is covered without me having to find hundreds of pounds without warning for call out and repairs. True, your appliance may never break down but, for a couple of pounds a month, I personally believe the peace of mind is worth it. Domestic and General are easy to contact, friendly and efficient. I highly recommend them. Reviewed on: 11th July 2019

Very very poor service

Had washer/dryer warranty company they use give incredibly poor service when contacted over a machine problem Ordered wrong parts, nothing documented so engineer unable to fix so needed new appointment, 1 engineer brought his girlfriend with him and said he had cleaned filter, but nachine still didnt heat up On next appointment to fix un heating dyer the filter was full When waiting for a part you had to phone daily to check when they would visit you X2 they didnt turn up Complained x2 but no folliw up from ,D&G so never renewed Dreadful truly dreadful service by ,D&G and the company they use Would give no stars if i could Reviewed on: 16th July 2017

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