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Dudley Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.28 (119 reviews)

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4.21

Based on 119 reviews, last reviewed 4th Feb 2025

50% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

73%

13%

Latest highest rating:

5

Great interaction ,very pleasent,knowledge was clear... Great interaction ,very pleasent,knowledge was clear and all round good customer service Reviewed on: 4th February 2025

Latest lowest rating:

1

Support ex-pat customers As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not c... Read more Reviewed on: 20th December 2024

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About this product

Your home is likely the largest financial purchase you’ll ever make, so finding the right mortgage lender is important. We collect Dudley Building Society mortgage reviews to help you make an informed decision when choosing a lender and mortgage product.

Dudley Building Society offers a range of mortgage products. Make sure that you’re confident with the terms, conditions and interest rates of a product before taking it out. Always consult the lender or an independent advisor if you have any questions or need help understanding your options.

If you’re considering Dudley Building Society as your mortgage lender, read our reviews to learn more. Find out what borrowers have to say about the Society’s mortgage products and customer service. Learn how satisfied customers have been with the lender and whether they would recommend the Society to family and friends. All of this and more can be found in our Dudley Building Society mortgage reviews.

Did Dudley Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us which mortgage product you chose and how satisfied you have been throughout the term. How did you find the application process: was it easy to understand? Has the Society been supportive throughout your time with them? How well has the lender kept you up to date with key mortgage information, news and changes? Write a Dudley Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Dudley Building Society Mortgages reviews (119)

Review of the Dudley Building Society, Mortgages:

Support ex-pat customers

As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not convenient, it is expensive to phone, phone calls can be missed, texts are not delivered. Reviewed on: 20th December 2024

Professional

The staff at Dudley building society are helpful, understand and just lovely to talk to, they work with you not against you and all the banks and building societies out there would benefit from their working model. Twenty eight I have been a customer and I’m yet to find anyone that has been rude or not helpful, and no I am not related to anyone or personally connected. Reviewed on: 26th November 2021

Will never utilize Dudley again and encourage others to avoid

Since obtaining an mortgage with Dudley, my customer experience has been very far from satisfactory. Dudley does not put the customer first and is very limited with communications or advice. I have wasted a lot of time and money being with this provider and have learnt the hard way. Beware.... Reviewed on: 8th November 2021

Reply from Dudley Building Society We are very sorry to hear that you have had a bad experience with us. We encourage you to contact our Mortgage Team on 01384 216103 so we can try to resolve any issues you've encountered with our service. Response date: 18th November 2021

Fantastic service wonderful team

I have had a mortgage for many years with the Dudley, and they have always been informative, courteous, helpful and so easy to talk to, finger on the pulse, up to date information, I trust them fully to be fair and manage my affairs with transparency. All the staff are lovely and friendly, so when I finish my mortgage next month I intend to use the Dudley to invest my savings with an e account, thanks again for all your help you are truly a great team Reviewed on: 29th October 2021

Friendly and effective customer service

After being locked out of my account due to technical issues I rang up DBS and spoke to Brenda. Brenda was very friendly and reassuring. She helped direct my query to the appropriate department to resolve my technical issue and gave me some guidance on another query that I had regarding a mortgage account. Reviewed on: 21st October 2021

Kingswinford branch review

Allowed my family lifetime discout off my first mortagge (0.5%( for the term (in 1986), motivated us to stay with society when moved twice after that Reviewed on: 16th August 2021

Excellent customer service

Excellent service and nothing is too much trouble Would definitely recommend Reviewed on: 12th August 2021

Good All Rounder

Dudley are a great lender with niches that other lenders dont have. Great for expat. Reviewed on: 23rd July 2021

Excellent Service

Excellent service ,totally professional ,but also a company that cares about its clients ,I can't recommend them highly enough you don't feel you are just a number . Reviewed on: 2nd July 2021

Safe, steady, and responsive

Dudley is easy to deal with. The online service now makes seeing status & balances much easier and still with that friendly tough Reviewed on: 16th June 2021

Helped us when most needed

We were really pleased Dudley could help us with our mortgage Reviewed on: 15th June 2021

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