Write a review

Esure: Car Insurance reviews

Name: Car Insurance
Rating: 2.12 (387 reviews)

View other Esure products

1.72

Based on 387 reviews, last reviewed 5th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

Possibly one of the worst insurance companies to go... Possibly one of the worst insurance companies to go to with. I was in an accident that was found as no fault to me and I paid my excess at the time an... Read more Reviewed on: 5th February 2025

Read all reviews See your review

About this product

Here at Smart Money People, we collect Esure car insurance reviews from genuine customers to help you make an informed decision when selecting your next provider.

Esure was founded in 2000, but quickly grew. As well as selling insurance policies directly to customers, by 2011 it also allowed insurance brokers to sell its products too. The company offers car, home and travel insurance policies, with varying levels of cover available when insuring a vehicle. Esure also offers a multi car policy and insurance for electric vehicles.

Are you looking to insure an electric car? See what our Smart Money People community have to say about Esure’s electric car insurance by checking out the reviews. Perhaps you need cover for your car key, or want the security of misfuelling cover. What about legal protection, or breakdown cover? Whatever you need from a policy, read the Esure car insurance reviews to see how real customers have rated their policies with the brand.

Have you had a car insurance policy with Esure? Consider leaving an honest review to help us increase trust and transparency in financial services. Tell us how you found the sign-up process - was it simple, or did it perhaps take slightly longer than you’d anticipated? Were you satisfied with the cost of the premium for the level of cover you received? Did you have to make a claim, and if so, how well did Esure deal with it? Write an Esure car insurance review today to help other drivers just like you.

Esure Car Insurance reviews (387)

Review of the Esure, Car Insurance:

AVOID AVOID AVOID!

Had a drunk driver crash into my parked car outside my house on 20th August. After an initial phone call all that happened was the offer of a courtesy car. I really didn't want to lose my car to write off so really wanted to wait and see what their damage assessment would be etc before being locked into a claim with them. Fast forward 4 weeks and absolutely zero contact from them. Finally after writing a bad review on Trustpilot they got in contact. Had taken my car to a local place for assessment of damage which I have shared with them. Two weeks later and just more radio silence from them. Utterly useless - how they are a "service" I have no idea. Will NEVER insure with eSure or other companies owned by them again even if it's the cheapest option. AVOID AVOID AVOID! Reviewed on: 6th October 2024

Simple sign up, clear renewal

Have been with esure for several years now. The initial sign up is really straightforward, policy documents are easily accessible on the website when needed, and I've found the renewals process to be the most transparent of all insurance companies, showing exactly what my new policy will cover and the costs. Renewals have also typically been much better value than switching to similar policies from other providers. Reviewed on: 23rd August 2023

Professional claims handling

Having been in a no fault accident esure acted promptly to arrange for the required repairs and subsequently reclaim the policy access from the other party. Good service comes at a price but for my requirements that price was still one of the most competitive on the market Reviewed on: 22nd August 2023

Never again

Had a NFC that the 3rd party didn’t go their insurer with. Took Esure over 13 months to settle whilst charging me over 4 figures a year for insurance due to their own negligence. Reviewed on: 22nd August 2023

Easy, fast

It was easy to get quote and go through the process to get the insurance, I have never had claim. Reviewed on: 22nd August 2023

Customer support very appalling

Tried to reduce my car insurance with eSure, since l was a loyal customer for the past 5 years. The customer service representative was not interested in keeping me as a loyal customer. All l could hear was huffing and puffing from her and could clearly hear her colleague talking about car insurance with another customer. Would not recommend this company for any kind of insurance. Appalling customer service. Reviewed on: 22nd August 2023

Best of a bad bunch

Much more expensive than I was hoping despite no claims bonus, but straight forward enough to organise with Esure. Reviewed on: 22nd August 2023

Leave me with broken car

Leave me with a brother can damaged to driver after it been to the garage so when I called then looking for any excuse to not get the car repair so I have to pay for the the repair myself. They happy to steal from us and not get the job done properly. Reviewed on: 20th August 2023

Huge Prices Hikes for No Reason!

I’ve been an Esure customer for years. Last month my insurance jumped from 86£/month to 131£/month. I called Esure to ask why since absolutely nothing has changed on my policy and they could not give me an answer. Funny enough plenty of other providers are still quoting me around 80-90£/month. Clearly, there hasn’t been a huge nation-wide inflation in insurance prices, but rather Esure trying to squeeze more money out of it’s customers. Terrible service, terrible customer-service. I will not be returning. Reviewed on: 16th August 2023

Avoid

A shocking company I had a car accident 1 month ago. Constantly lied to for 3 weeks . Today I was given hope that someone would call me will a valuation only to find out at 4pm when I called to chase them up that wasn't going to happen. Then held for an hour and a half to be cut off the phone. Sent several emails complaining over the last month and still no help. Reviewed on: 5th August 2023

Complete disgrace

Had an accident over a year ago, agreed not my fault and yet no info on how many no claims I've got. I've got to renew insurance and I got 1 year from my 13 of driving( being the last year I haven't been with them) Been on hold for 1 hour 5 minutes no answer... so I phoned on a different phone pretending to have a new claim and answered in 2 mins! Proceeded through with what I actually am phoning for, how many no claims do I have and he says I don't know the third party are yet to respond I heard this 6 months ago! DO YOUR JOB!! Reviewed on: 2nd August 2023

Do you have a different Esure product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Vehicle Breakdown Insurance
from Cover My Breakdown 1.44 from 8 reviews
Car Insurance
from Allianz 4.83 from 1336 reviews
Car Insurance
from NatWest 4.33 from 5 reviews

There's still more to see!

Esure has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub