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Esure: Car Insurance reviews

Name: Car Insurance
Rating: 2.11 (391 reviews)

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1.69

Based on 391 reviews, last reviewed 10th Mar 2025

100% decrease in 5 star reviews

in the past 90 days

17% increase in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

Poor Customer Service & Complaint Handling I recently had an extremely frustrating experience with esure’s customer service via webchat. I attempted to cancel my policy due to a price increase,... Read more Reviewed on: 10th March 2025

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About this product

Here at Smart Money People, we collect Esure car insurance reviews from genuine customers to help you make an informed decision when selecting your next provider.

Esure was founded in 2000, but quickly grew. As well as selling insurance policies directly to customers, by 2011 it also allowed insurance brokers to sell its products too. The company offers car, home and travel insurance policies, with varying levels of cover available when insuring a vehicle. Esure also offers a multi car policy and insurance for electric vehicles.

Are you looking to insure an electric car? See what our Smart Money People community have to say about Esure’s electric car insurance by checking out the reviews. Perhaps you need cover for your car key, or want the security of misfuelling cover. What about legal protection, or breakdown cover? Whatever you need from a policy, read the Esure car insurance reviews to see how real customers have rated their policies with the brand.

Have you had a car insurance policy with Esure? Consider leaving an honest review to help us increase trust and transparency in financial services. Tell us how you found the sign-up process - was it simple, or did it perhaps take slightly longer than you’d anticipated? Were you satisfied with the cost of the premium for the level of cover you received? Did you have to make a claim, and if so, how well did Esure deal with it? Write an Esure car insurance review today to help other drivers just like you.

Esure Car Insurance reviews (391)

Review of the Esure, Car Insurance:

Same as other people on here they have taken my exce...

Same as other people on here they have taken my excess which had been waived but won’t give it me back untill 3rd party admit liability. 3rd party has admitted liability to minster law but ensure say the need more information so they need to get it instead of writing more and more confusing emails they are a waste of space! Reviewed on: 5th March 2025

CLAIM NON FAULT , NO RETURN REMAINING PREMIUM

Hi I had car collision in August 2024, not my fault, made a claim , my car has been written off, I received my valuation within 2 weeks...and here's the thing, my claim is still open! and I've been told I still have to pay my monthly premium and If I want to cancel my policy then I have to pay remaning premium! I do not even own the car any more! It's been written off and they keep charging me every month for something I do not own any more! what a scam! and the claim was not my fault! avoid this company! Reviewed on: 2nd September 2024

Car Insurance is a legal must on today's British Roa...

Car Insurance is a legal must on today's British Roads, Yet with less insurance claims being submitted and the likes of whiplash injuries now being scrapped & also the massive amount of excess drivers have to pay yet our yearly insurance premiums keep going up year on year regardless of how many NCB We have yet we still get fleeced year on year on higher premiums that never ever seem to come down regardless of what vehicles we drive or have cover for. Esure makes insurance simple with there go too site so you can check your documents and make changes in real time to makesure you and your family are covered if the uninvetable was to happen even though you still pay a scandalous premium the same as other insurers. Reviewed on: 25th August 2024

Great prices, not had to claim yet so can't comment...

Great prices, not had to claim yet so can't comment on that. Reviewed on: 24th August 2024

Esure is fantastic

Very easy to use online portal. Customer service can not be more helpful. Very competitive pricing. Reviewed on: 24th August 2024

Randomly cancelling insurance

I opened insurance with them. I then faced financial difficulties so I messaged them a few days after taking my payment declined. messaged on the 07/08/2024. We agreed on the 29/08/2024 that I could make my payment and get back up to date. They then cancelled my insurance on the 24/08/2024 and kept telling me they don’t know what I was on about even after having photo proof on the agreement. Reviewed on: 24th August 2024

had to make a claim , so many things went wrong when...

had to make a claim , so many things went wrong when trying to upload a dashcam video to their site ( their website sucks to use) got sent to a physio for my neck who barely spoke english & did close to nothing , very poor info re what happens to my no claims bonus, very unipressed with how they operate Reviewed on: 23rd August 2024

Easy to negotiate and much cheaper than my previous...

Easy to negotiate and much cheaper than my previous car insurer (SAGA). Reviewed on: 23rd August 2024

Never answer calls or emails swerve at all costs

Never answer calls or emails ,needed my many years of NCB desperately but impossible to get through and they won’t reply to email. Reviewed on: 8th August 2024

Esure do nothing to protect its cusfomefs

A fraudulent claim was made against me. I provided good proof of photos and videos that the claim is false. However because a claim was made they have tripled my insurance cost, lost ncb and it has been 6 months with an open case with no end result. Even though the evidence speaks for itself! Reviewed on: 5th August 2024

Abysmal customer service.

Abysmal customer service. Following a mechanical failure that caused a minor collision, esure repeatedly provided incorrect and misleading information on the repair. After 4 months, the car was still in storage despite being told at points that it was actually at the garage and parts were on order. After contacting the garage I discovered they had informed esure some months before that they would not be able to repair the car as they did not take on electric vehicles. After another period of time and several frustrating calls later, the car was eventually taken to another garage where it was assessed to be a write off. So now after 5 months, I'm still without a vehicle I am paying for, have no written statement notice that the car is written off and no valuation. They could not be more inept if that was their actual justification for exisiting. Avoid at all costs. Reviewed on: 21st July 2024

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