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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1248 reviews)

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4.64

Based on 1,248 reviews, last reviewed 5th Feb 2025

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Brilliant bank been with them since midland bank end... Brilliant bank been with them since midland bank ended- fabulous service and great app Reviewed on: 5th February 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1248)

Review of the first direct, Current Account:

easy to use

i find their online banking very easy to use and means in dont have to contact them very often Reviewed on: 27th April 2020

Great bank, friendly and helpful customer service

I’ve banked with First Direct for a while, and only have positive things to say about them. They’re very helpful, quick to answer the call (no automated options, which is brilliant). On the one occasion where a mistake was made, they rectified it immediately whilst I was on the phone - it gave me great peace of mind and confidence that I’m with the right bank. The bonus savings account is a nice little bonus too! Reviewed on: 21st March 2023

All good so far!

Moved bank after many years and not been disappointed. All went really smoothly, First Direct kept me up to date with progress, what to do and how. The app and online banking very secure and easy to deal with. As I was a little nervous moving bank after so many years(30+) I was very happy to find everything easy. First Direct made it 'a doddle'. Would definitely recommend Reviewed on: 20th March 2023

Great service

Great service, I’ve never had any issues with this bank Reviewed on: 17th March 2023

Great support, easy to use app, convenient banking

Great telephone support for online banking. Helpful staff. Easy to use app. Convenient. Reviewed on: 17th March 2023

Was good now ok

I have been woth thrm for over 25 years now still hood but a bit behind now even compared the big brother HSBC. Reviewed on: 17th March 2023

ease of use

everything was clear and easy to understand Reviewed on: 17th March 2023

Excellent bank

Every service first direct offer is of the highest quality Reviewed on: 16th March 2023

Great online bank

Hassle free banking. Easy to use App. No issues except no interest on current account. Reviewed on: 16th March 2023

Amazing and consistent service

I’ve been with First Direct for over 30 years. I’ve never had any issues and dealing with them is a pleasure Reviewed on: 16th March 2023

Fab customer service

I’ve been with this bank since it’s inception and have loved the customer service I’ve received. Reviewed on: 16th March 2023

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