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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1246 reviews)

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4.64

Based on 1,246 reviews, last reviewed 24th Jan 2025

25% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Always great service Always great service. They answer calls quickly, you’re never on hold long, always friendly and are able to deal with my queries efficiently. Reviewed on: 24th January 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1246)

Review of the first direct, Current Account:

Excellent Service

Very easy switching service and the money came in very handy :) Very easy to use online banking service also. Reviewed on: 12th February 2017

First Direct - The Best Bank

I have been a customer for over twenty years. The customer service is the absolute best; always super friendly and efficient, and the phone is always answered after just a couple of rings. The website is clear and easy to use. Reviewed on: 24th August 2024

Always helpful service, great security

Always helpful service, great security Reviewed on: 23rd August 2024

Great current account with excellent customer service.

Great current account with excellent customer service. Telephone banking is easy to access and the operators are feiendly and helpful. Internet banking is easy to use. Their banking app is intuitive to use and offers all the functionaloty I need for day to day banking. Reviewed on: 23rd August 2024

First Direct - Great all round

Joined many years ago after bad experiences with Nat West. Never looked back. Easy to use online banking, short wait when phoning if I have a query, Good notifications on up and coming debits and time to add funds before being charged on overdraft Reviewed on: 23rd August 2024

one to stick with

Having been with other banks for short periods and First Direct for nearly 40 years, I can honestly say it has been consistently brilliant. Reviewed on: 2nd August 2024

I went to First Direct to switch banks as Santander...

I went to First Direct to switch banks as Santander were giving no interest and a recent failing by them was dealt with very badly and insufficient feedback with a customer advisor was appalling. I must admit FD initially said I hadn’t fulfilled the switch criteria but after being passed to a complaint advisor they said absolutely no problem they were happy to give the switch fee and it was there in my account within an hour. Very happy with the way the advisor dealt with the issue and everything was done with DD’s and standing orders with no issues at all Reviewed on: 1st August 2024

Generally good but.........

Smoothly switched to First Direct over a year ago. Generally very good service. However, there seems to be a a slight slowdown when answering phone calls. Also, their Insights service which analyses spending is seriously short of functionality. My approaches about this have been ignored. Reviewed on: 29th July 2024

Awful experience

Awful experience, moved across for the switch. Card took ages to arrive, ages to switch and now I’m told we don’t even get the incentive. Wish we had never moved our accounts across. Reviewed on: 23rd July 2024

The best customer service

I've had this account for 25 years and recommended it every year - due to the best customer service of any bank I've used Reviewed on: 18th June 2024

Easy, quick, straightforward banking application.

Easy, quick, straightforward banking application. App works well and customer service is excellent. Reviewed on: 1st June 2024

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