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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1298 reviews)

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4.67

Based on 1,298 reviews, last reviewed 1st Mar 2025

511% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Good customer service, especially telephone support Good customer service, especially telephone support Reviewed on: 1st March 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1298)

Review of the first direct, Current Account:

Great bank

I have never had any issues with First Direct bank. Their app works good, as does their online banking service. Reviewed on: 21st January 2022

Not all smooth sailing

Basic account with little fuss. Refused to pay out on the welcome bonus claiming they didn't recognise bank of ireland-that's the far east for you. Reviewed on: 28th February 2023

use friendly app

Easy to see what is going on in your bank account at any time but also easy to speak to a real person if you need to. Reviewed on: 28th February 2023

Best bank account

I've switched current accounts many times but I always keep my FD current account. It's less quick now but still the best telephone banking when you need to use it. Reviewed on: 28th February 2023

Great Bank

I have been with them for many years. Always helpful and available. Reviewed on: 28th February 2023

Great service

Great service, straightforward banking, good linked accounts for saving Reviewed on: 28th February 2023

Secure Banking

Phenomenally secure banking with an extraordinary level of customer service. Used as a core bank account that I’ve actively not switched from despite money offers due to its reliability, clarity and security. Reviewed on: 28th February 2023

Best Customer care in 30 plus years of banking

Finally a couple years back as a 50-something decided I needed to try online banking. FD were the most clear and transparent about their services and how it worked. Especially about online security procedures. Joining was easy and a couple of minor queries were dealt with over the phone with extremely helpful and courteous operators. I've been very reticent about online banking for many years but First Direct have been excellent IMO. Reviewed on: 28th February 2023

Fantastic app and chat bot

First Direct's app is exceptionally easy to use. The chat bot is leagues above others I have tried. I have sorted out so many questions I had with moving abroad and it was so easy to get expert advice. Reviewed on: 28th February 2023

The best bank ever!

I’ve been with Firsr Direct for around two years, and couldn’t be happier. Every time I’ve needed to contact them, they’ve been super helpful and friendly - more like calling a friend than a bank - and have made everything really easy and straightforward. The App is great too and easy to use, plus they offer other benefits such as a savings account and an interest-free overdraft. Reviewed on: 28th February 2023

First Direct

Great account, fab service and clear communication Reviewed on: 27th February 2023

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