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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1246 reviews)

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4.64

Based on 1,246 reviews, last reviewed 24th Jan 2025

36% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Always great service Always great service. They answer calls quickly, you’re never on hold long, always friendly and are able to deal with my queries efficiently. Reviewed on: 24th January 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1246)

Review of the first direct, Current Account:

Such a great company

Have had mortgage, current account , savings and loan with FD over the years. Reliable, friendly, helpful and so easy to access. Reviewed on: 18th November 2017

MONEY TRANSFER SCAM

I was trying to transfer £900 to my landlord today using FIRST DIRECT'S mobile app but when everything was ready, on the confirmation page the amount was changed from £900 to £200, and the name of the payee was different!!! I almost clicked confirm and noticed the difference and stopped. When I went through the same process again, this time it was ok on the confirmation page. I had to transfer the money on FD website using the PC because I am afraid now to do it using their app. I chatted with FD agent and she said it happens sometimes but gave me no explanation!!! I've been using various bank apps but never experienced anything like that! Reviewed on: 29th May 2024

As good as it gets

I wouldn’t swap current accounts as I’m getting a good service Reviewed on: 28th May 2024

Friendly and efficient call centre staff.

Friendly and efficient call centre staff. Communications are easy to read and helpful. Reviewed on: 28th May 2024

Customer service

Excellent customer service. Phone was answered quickly and advisor was able to answer my query immediately. Phone call and communication was clear and concise. Reviewed on: 25th May 2024

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

Great Bank poor Web access.

In over 26 years it has not been trouble free, but any issue's have been sorted quickly and amicably. Only downside for me is the inability yo use online banking if you have the Ap' Reviewed on: 24th May 2024

very good phone staff, app is great, but the app doe...

very good phone staff, app is great, but the app doesn't let you auto pay off your credit card you have to type in a "pay new business" payee but doesn't tell you what ref to put in very annoying need to contact fd..... why if i signed up for a credit card via its app can't i transfer funds from one account to the credit card. Reviewed on: 24th May 2024

Great customer service

I've had a 1st account for many years and find it easy to use, with great customer service. Reviewed on: 24th May 2024

really pleased to have signed up to first direct.

really pleased to have signed up to first direct. excellent customer service, you hear back very quickly on live chat and they always answer the phone quickly. Reviewed on: 24th May 2024

Never had a problem (to date).

Never had a problem (to date). Unlike my previous banks. Reviewed on: 24th May 2024

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