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first direct: Current Account reviews

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4.68
Based on 1,310 reviews, last reviewed 11th Mar 2025
713% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
10%
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2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

Easy to switch and best bank account with good interest Easy to switch and best bank account with good interest Reviewed on: 11th March 2025
Hayley Elvin's avatar
Hayley Elvin

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024
Crane's avatar
Crane
Read all reviews See your review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1310)

Review of the first direct, Current Account:

Friendly and efficient call centre staff.

5
Friendly and efficient call centre staff. Communications are easy to read and helpful. Reviewed on: 28th May 2024
Dale Askew's avatar
Dale Askew

efficient and pleasant

5
i contact FD infrequently but every interaction I have is dealt with efficiently and pleasantly. What more customer ask for? Reviewed on: 26th February 2025
missr 's avatar
missr

First Direct are an excellent bank and they are alwa...

5
First Direct are an excellent bank and they are always helpful when phoning Reviewed on: 26th February 2025
Roland Webster's avatar
Roland Webster

Been with 1st direct for years.

5
Been with 1st direct for years. Excellent customer service. Great staff. Reviewed on: 26th February 2025
Shaun ramsay's avatar
Shaun ramsay

Consistent Excellent Service.

5
I’ve been with First Direct for 30 years. In that time their service has always been head and shoulders above any other company, not just financial companies. They are the benchmark I rate everyone else against Reviewed on: 26th February 2025
Paul W's avatar
Paul W

Great current account

5
Great current account, whenever I've had issues have had them resolved. App easy to use Reviewed on: 26th February 2025
cheekymonkey's avatar
cheekymonkey

Great customer service, easy to use app, and HSBC st...

5
Great customer service, easy to use app, and HSBC still have a branch in my town. Reviewed on: 26th February 2025
Firefly's avatar
Firefly

Great Current Account, great service and no issues.

5
In well over 10 years with first direct I have never had any issues with their 1st Account (a current account). It comes with free borrowing up to £250 - very useful - as well as the option of a Regular Saver Account into which you can save between £25 and £300 per month for a year and it pays an unbeatable 7% Interest. Reviewed on: 26th February 2025
JRDM53's avatar
JRDM53

Great current account

5
Since switching to First Direct I have contacted them a few times and each one was quickly answered by UK staff quickly and efficiently. The online banking is easy to use and the free overdraft is a bonus. My previous banking experience was no where as good. Reviewed on: 26th February 2025
P D's avatar
P D

I have been a customer for many years and found Firs...

4
I have been a customer for many years and found First Direct to be helpful and fits my needs. However, their ISAs and savings are not competitive. I’m annoyed that there are no incentives to keep me as a customer, only for people who switch their current account. Reviewed on: 26th February 2025
Lesley Smith's avatar
Lesley Smith

Great Current Account.

5
Used First Direct for years, firstly by telephone then web and now app. Service has always been great and very easy to use whatever method you use. Reviewed on: 26th February 2025
Mike Robertson's avatar
Mike Robertson

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