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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1311 reviews)

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4.69

Based on 1,311 reviews, last reviewed 16th Mar 2025

725% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Top account, excellent cash incentive ve to switc... Brilliant account, excellent cash incentive to switch and was really easy to set up account. The App is really easy to use and fast. Also offers a rea... Read more Reviewed on: 16th March 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1311)

Review of the first direct, Current Account:

Friendly and efficient call centre staff.

Friendly and efficient call centre staff. Communications are easy to read and helpful. Reviewed on: 28th May 2024

Support to a nomadic lifestyle

I’ve lived quite a nomadic life over the past 40 years, living and working primarily in SE Asia and Europe. Banking was always problematic until First Direct appeared on the scene. It was the first bank that gave me the support I desired. Its customer service and security has been second to none. I still use this bank as my primary current account in the UK but combine its excellent facilities with Revolut to add an extra layer of security whilst travelling. Reviewed on: 26th February 2025

efficient and pleasant

i contact FD infrequently but every interaction I have is dealt with efficiently and pleasantly. What more customer ask for? Reviewed on: 26th February 2025

First Direct are an excellent bank and they are alwa...

First Direct are an excellent bank and they are always helpful when phoning Reviewed on: 26th February 2025

Been with 1st direct for years.

Been with 1st direct for years. Excellent customer service. Great staff. Reviewed on: 26th February 2025

Consistent Excellent Service.

I’ve been with First Direct for 30 years. In that time their service has always been head and shoulders above any other company, not just financial companies. They are the benchmark I rate everyone else against Reviewed on: 26th February 2025

Great current account

Great current account, whenever I've had issues have had them resolved. App easy to use Reviewed on: 26th February 2025

Great customer service, easy to use app, and HSBC st...

Great customer service, easy to use app, and HSBC still have a branch in my town. Reviewed on: 26th February 2025

Great Current Account, great service and no issues.

In well over 10 years with first direct I have never had any issues with their 1st Account (a current account). It comes with free borrowing up to £250 - very useful - as well as the option of a Regular Saver Account into which you can save between £25 and £300 per month for a year and it pays an unbeatable 7% Interest. Reviewed on: 26th February 2025

Great current account

Since switching to First Direct I have contacted them a few times and each one was quickly answered by UK staff quickly and efficiently. The online banking is easy to use and the free overdraft is a bonus. My previous banking experience was no where as good. Reviewed on: 26th February 2025

I have been a customer for many years and found Firs...

I have been a customer for many years and found First Direct to be helpful and fits my needs. However, their ISAs and savings are not competitive. I’m annoyed that there are no incentives to keep me as a customer, only for people who switch their current account. Reviewed on: 26th February 2025

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first direct: Current Account reviews

725% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

first direct Current Account reviews (1311)

Friendly and efficient call centre staff.

Support to a nomadic lifestyle

efficient and pleasant

First Direct are an excellent bank and they are alwa...

Been with 1st direct for years.

Consistent Excellent Service.

Great current account

Great customer service, easy to use app, and HSBC st...

Great Current Account, great service and no issues.

Great current account

I have been a customer for many years and found Firs...

Do you have a different first direct product?

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