Write a review

first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1336 reviews)

View other first direct products

4.69

Based on 1,336 reviews, last reviewed 9th Apr 2025

1186% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

First For direct suppport! 24/7 support ftom friendly, helpful people you can trust! Reviewed on: 9th April 2025

Latest lowest rating:

1

Beware when using FD credit card! Beware when using FD credit card!!!!! They are unhelpful if you report a fraudulent transaction on their credit card. Reported a fraudulent transactio... Read more Reviewed on: 18th March 2025

Read all reviews See your review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1336)

Review of the first direct, Current Account:

Great customer service and online security, good account terms

Opened a 1st Account many years ago because it could be linked with other accounts such as a regular saver account and an offset mortgage Reviewed on: 20th November 2017

First direct are clearly ahead of other banks

Good customer service, good overdraft facility as standard, good rates for linked savings accounts. Don't seem to send as many annoying emails as other banks. Always helpful if you need anything from them. Used to be a pain having no branches, but neither does anyone else these days. Reviewed on: 26th February 2025

First Direct Account.

I get £250 overdraft for free which is handy when moneys tight. Reviewed on: 26th February 2025

10 year customer

I have been a customer for over a decade and with good reason. They’re available when you need them (even if that isn’t very often). You can quickly talk to a real person too. Reviewed on: 26th February 2025

Excellence Customer Service

The customer service has always been great. Reviewed on: 26th February 2025

Makes everyday banking so simple!

So easy to deal with, never a wait, staff always easy to talk to and get any issues resolved immediately although there are so few as everything just seems to work so smoothly with them. Reviewed on: 26th February 2025

always available and friendly staff

always available and friendly staff Reviewed on: 26th February 2025

Great service

Since i joined first direct ive ben impressed with their customer service. they always answee the phone in minutes, theres always someone on the end of the live chat - very rarely are you left waiting Reviewed on: 26th February 2025

Great accessibility and very user friendly

Great accessibility and very user friendly Reviewed on: 26th February 2025

Great Customer Service!

A bank with great customer service! No call steering to navigate - simply speak to someone in seconds who will transfer you to the appropriate department to deal with your query! The £250 interest free overdraft is very handy too! Keep up the good work! Reviewed on: 26th February 2025

I was with First Direct many years ago but with bank...

I was with First Direct many years ago but with bank bribes I moved from bank to bank accumulating these bribes, but found that the services from these banks were nowhere as good as First Direct, so I have stayed with the, now into my third year and unless something happens in which I lose faith, I will now ignore any further bank bribes, just not worth it Reviewed on: 26th February 2025

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Advantage Gold
from NatWest 4.46 from 364 reviews
Classic Account
from Lloyds Bank 3.99 from 753 reviews
Current Account
from Smile Bank 3.79 from 104 reviews

There's still more to see!

first direct has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub