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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1245 reviews)

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4.64

Based on 1,244 reviews, last reviewed 17th Jan 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Always excellent customer service Had our current account with first direct for 18 years and always had positive customer service and swift professional friendly service which was a br... Read more Reviewed on: 17th January 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1245)

Review of the first direct, Current Account:

Good service bad Ap'

Always had generally good service. But Ap' not compatible with online banking. Reviewed on: 1st June 2023

Great current account, helpful customer service and...

Great current account, helpful customer service and good attached savings account Reviewed on: 11th March 2024

First Direct: Great Service with Modern App

First Direct bank offers a standout customer service experience, setting a high standard in the industry. Their dedication to customer satisfaction shines through, making interactions smooth and efficient. The bank's mobile app boasts an array of useful features, enhancing convenience for users. However, the absence of interest on current accounts might deter some, though this caveat is transparently communicated beforehand. Despite this drawback, First Direct remains a solid choice for those prioritising customer service when you really need it and modern banking conveniences including £250 0% overdraft. In a financial landscape crowded with options, First Direct manages to stand out, thanks to its commitment to great customer service. Reviewed on: 11th March 2024

Excellent on line and telephone service; everything...

Excellent on line and telephone service; everything clearly explained, friendly helpful UK based staff available 24 hours, great regular savings account for customers Reviewed on: 11th March 2024

good app, easy to use, no fuss customer service

good app, easy to use, no fuss customer service Reviewed on: 11th March 2024

Loyal Customer

I have been a First Direct Customer for many years and remain impressed by the excellent service they provide, both for telephone baking and online. The First Direct App is very simple to use and a very convenient way of banking. Being with this bank has saved me lots of time and effort over the last few years. I have recommended First Direct to friends and family on many occasions. Reviewed on: 7th March 2024

Excellent current account.

Excellent current account, offers all the services and products I need. Reviewed on: 29th February 2024

Responsive to customer need.

Responsive to customer need. Efficient web based service Reviewed on: 29th February 2024

Best online bank.

Best online bank. Website super friendly, free overdraft and linked regular saver with one of the highest interest rates on the market at 7% Reviewed on: 28th February 2024

Customer service is brilliant as is their app.

Customer service is brilliant as is their app. Reviewed on: 26th February 2024

Best Bank

I have been with First Direct since it opened. Excellent bank, 24hrs 7 days a week.- always avaialble. Reviewed on: 26th February 2024

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