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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1341 reviews)

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4.69

Based on 1,341 reviews, last reviewed 18th Apr 2025

1229% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

A banking relationship worth having! I’ve been a first direct customer for around 30 years and have always enjoyed being a customer. It’s not that things have never gone wrong during this... Read more Reviewed on: 18th April 2025

Latest lowest rating:

1

Beware when using FD credit card! Beware when using FD credit card!!!!! They are unhelpful if you report a fraudulent transaction on their credit card. Reported a fraudulent transactio... Read more Reviewed on: 18th March 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1341)

Review of the first direct, Current Account:

Easy, reliable and great support

I’ve used First Direct since the early 90s when telephone banking was novel and online let alone mobile banking was unheard of. Their friendly service and reliability over all that time has not lapsed so I would always recommend them. Reviewed on: 6th November 2018

A banking relationship worth having!

I’ve been a first direct customer for around 30 years and have always enjoyed being a customer. It’s not that things have never gone wrong during this time, but it’s how they have dealt with the mistakes or challenges that have always demonstrated why this is an organisation that really understands customer service, and get things fixed in a way I can trust. It counts that I can rely on my bank (across all my accounts with them, not just my current account) to do the right thing, not just the minimum they can get away with. That’s a relationship worth having and one I’ve never regretted establishing back in the late 90’s. Long may it continue! Reviewed on: 18th April 2025

A must have Account.

A must have Account. Excellent performance Reviewed on: 17th April 2025

Superb service since account opened over 25 years ago

We have never had any issues with First Direct. Call centre open all hours and year round with English speakers, so no misunderstandings in translation. We've ordered cash collections with ease when we've needed larger amounts of cash for home projects. Reviewed on: 17th April 2025

I’ve been with First Direct for 40 years and they of...

I’ve been with First Direct for 40 years and they offer excellent customer service. I’ve always been very impressed with this bank. Reviewed on: 16th April 2025

First Direct - The best online bank.

Banked with First Direct for >20 years, contacted the call centres many times over the years, they always have friendly people to help you with your enquiries. Reviewed on: 16th April 2025

First For direct suppport!

24/7 support ftom friendly, helpful people you can trust! Reviewed on: 9th April 2025

Always meets your needs when you contact them.

Always meets your needs when you contact them. Reviewed on: 6th April 2025

From start to finish

From the first steps of transfer bank account to trying to sort out and clarifying problems caused by another agency, the customer service has been excellent, helpful, friendly and efficient Reviewed on: 5th April 2025

Excellent.

Excellent. Easy to use online banking, supported by friendly, efficient 24/7 phone banking. I have been with First direct for years and have never had a less than 1st rate experience. I seldom think about my bank as it does what I need day to day, and I can quickly contact staff via a phone call if I need information or advice. Reviewed on: 3rd April 2025

First Direct, First Class!

Every single time I interact with First Direct, I am never disappointed- always do what they say that’ll do - my current account, joint account and mortgage with them and highly recommend. Competitive rates, first class service but most importantly, that ‘personal’ touch. Reviewed on: 2nd April 2025

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