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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1299 reviews)

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4.67

Based on 1,298 reviews, last reviewed 1st Mar 2025

511% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Good customer service, especially telephone support Good customer service, especially telephone support Reviewed on: 1st March 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1299)

Review of the first direct, Current Account:

Great service

Easy to navigate website & excellent customer service Reviewed on: 18th December 2018

Great bank, easy to use app

Really good bank, very good customer service and great over draft options Reviewed on: 1st March 2025

Good customer service, especially telephone support

Good customer service, especially telephone support Reviewed on: 1st March 2025

I have always had a great experience with first direct.

I have always had a great experience with first direct. Great customer service and friendly staff. Online banking is simple straight forward and unlike the alerts you get . Reviewed on: 28th February 2025

Switch to first direct!

I was amazed how easy first direct made it to switch from my old bank account. The service was amazing Reviewed on: 27th February 2025

Love First Direct .

Love First Direct . Get through to a human being very quick when you phone up . When we were scammed the fraud team were very good and sorted it out Reviewed on: 27th February 2025

It’s always easy with first direct - they are quick...

It’s always easy with first direct - they are quick to pick up the phone and helpful. I’ve yet to have a bad experience. Reviewed on: 27th February 2025

Brilliant customer service support.

Brilliant customer service support. A human to speak too no AI Reviewed on: 27th February 2025

Easy to do transfers, review transactions, access st...

Easy to do transfers, review transactions, access statements Reviewed on: 27th February 2025

Good benefit of opening a current account

If you open a current account you can have access to good rates on savings accounts. Reviewed on: 27th February 2025

I've been with First Direct for thirty years.

I've been with First Direct for thirty years. The customer service is excellent. You never have to wait to speak to someone, as your phone call is answered almost immediately. All the staff are friendly and helpful. Reviewed on: 27th February 2025

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