Write a review

GoSkippy: Car Insurance reviews

Name: Car Insurance
Rating: 1.73 (234 reviews)

View other GoSkippy products

1.55

Based on 234 reviews, last reviewed 23rd Jan 2025

100% decrease in 5 star reviews

in the past 90 days

38% decrease in 1 star reviews

in the past 90 days

10%

78%

Latest highest rating:

5

Skip to itQuick service Quick service pleasant staff. Very hrlpful Reviewed on: 27th August 2024

Latest lowest rating:

1

Not worth the cheaper price Abysmal communication. I wouldn’t recommend them to anyone. Third party were going to cover the cost of my repairs and courtesy car. They had told th... Read more Reviewed on: 23rd January 2025

Read all reviews See your review

About this product

Here at Smart Money People, we collect GoSkippy car insurance reviews so that you can shop with confidence.

GoSkippy is an insurance broker offering home, travel and various motor insurance policies, including electric vehicle cover, car, van, motorbike, and business motor insurance. With a wide range of additional add-ons available for each policy, GoSkippy aims to be very flexible to its customers’ needs. Find out whether it lives up to these claims by checking out our GoSkippy car insurance reviews.

What’s most important for you when it comes to a new car insurance policy? Is it securing breakdown cover with a courtesy car? Perhaps you’d prefer the security of misfuelling cover or key cover? Do you work in a role that requires business insurance for your vehicle? Whatever your needs, read our GoSkippy car insurance reviews to see what genuine customers have to say about their policies.

Have you had a car insurance policy with GoSkippy? Whether good or bad, share your experience with other drivers on Smart Money People so we can help people like you make better decisions. Tell us how satisfied you were (or weren’t!) with the level of cover you received for the cost. How simple was the sign-up process? Did you have any experience with the customer service team? Write an honest GoSkippy car insurance review today.

GoSkippy Car Insurance reviews (234)

Review of the GoSkippy, Car Insurance:

I know it's a bit of a long review but worth the read.

I received my 2024 van renewal which was £649.36 (last year price £574.04) and after checking over documents I noticed that I had only 1 yrs NCB showing on my renewal policy documents. I contacted Go Skippy helpline on 02/11/2024 to advise that I will have 3 yrs at end of policy, Call handler was not very pleasant to speak with but eventually agreed to change NCB to the 3 yrs. I asked what difference this would make to my premium, I was told that it made no difference, I found this a bit strange but agreed to renew with for another year, I was emailed showing amended 3 yrs NCB and total premium was £649.36 and was happy to proceed. On 04/11/2024 (2 days later) I received an email saying thank you for renewing with Go Skippy and noticed the total price was now £819.44, I spent a couple of hours trying to contact helpline but they didn’t answer. I phoned the next day on 05/11/2024, I again found the call handler to be aggressive, He explained that the price hike would have been caused with my 02/011/2024 phone call to amend my NCB from 1 yr to 3 yr; I was blown away with this statement to be honest. I told him that I had received an updated email after the first call and everything was the same albeit the amended NCB, I reminded him that I still have this email and he then became apologetic and asked to put me on hold so that he could look into this. The call handler then came back and said that he didn’t know why this could have happened but will now need to re-quote me for this year; Strangely enough we now have the total price of £819.44 for this year. By this time I have had enough and advised him that I can’t accept this updated quote and will not be renewing with them this year, He again apologized and said he was sorry this happened, I replied “and so you should be” I asked if he could cancel any payment request with my card holder as it was now showing that there was a pending transaction for £819.44 but unfortunately you cannot cancel a pending payment request with your bank. I was told that I will be given a refund but will have to wait 3-5 days for this. To sum everything up, if I hadn’t noticed the new total amount requested on the last email received then I would have been even more upset than what I am just now. Surely you don’t treat all your customers like this? or think that everyone is stupid, vulnerable or can be intimidated by your aggressive call handlers. Reviewed on: 5th November 2024

DO NOT USE THIS INSURANCE COMPANY

customer service is absolutely shocking. This company should be avoided by all means. Auto renewed my policy that Ididn’t want, I received no email towards renewal Then sent me letters and acted upon them before they arrived at my house (give you 7 days letter takes 10 to arrive) they requested proof of address and would not accept that I live with parents so there are no letters that they would accept as proof. customer services are just not interested! Reviewed on: 4th December 2021

absolutley disgusting rip off company

my car was stolen on 9/9/21,my son in law was insured driver, they had said there not paying out which is like (4000) because the car is registered to me, he was not even asked if he was the registered keeper at the time,they had me provide everything reciepts proof purchase everything under the sun which i provided and more,but are still refusing and said not paying out.ive asked for the recorded message off the call to arrange the insurance, i will not let this rest and will take it to the ombudsman,this is a lot of money and cant afford another car,living on the breadline as it is !!!!! Reviewed on: 19th November 2021

Avoid at ALL costs!!!

It's not to often that I describe a company as a "set of b******** ", but I think I have now very much found that company, and "GoSkippy" is at the very forefront of that description. My partner took out an insurance policy with this "broker" who immediately charge £50 to go and "find you insurance". At the time we didn't know that they were effectively, well... Scammers as they were listed on the gocompair website. 1 Day later, we recieved an email telling us to call them then they stated that they had to cancel the policy because of a "Failed Credit Check". Now... That's fair enough, but A) Why didn't they not let me know before they entered an agreement and created a policy with ,me and B) Why was my refund at £11 after THEY decided to cancel the policy. They say that insurance is insurance, I don't blame you, I used to think the same until I came across this horrible company. Also, You won't find any mention of this in their terms and conditions. I was wrong about insurance and I wish I had just paid the extra £15 from a real insurance company. I feel like I've been f***** over, but legally. This company is the scum of the earth, oh and you can expect words like "Won't" and "Cant" in these calls. Reviewed on: 17th November 2021

Hidden Fees

Charged my not one, but SEVEN different cancellation fees amounting to over £180. Really disgusting customer service and just a terrible way to conduct business. Highly recommend you to avoid them. Reviewed on: 17th November 2021

Disgusting company

My son took insurance with them paid £370 2 weeks later they wanted £800 with 2 days to pay it then was told if he cancels its £650, they cancelled policy as I refused to pay the £800 they are now sending letters to try get the £650 even tho they cancelled it, avoid this company they are only after your money Reviewed on: 17th September 2021

Absolute shocking

My car insurance was up for renewal. I received no email towards renewal . I then get a text message " if you want to continue with policy reply back 'yes' and we will do the rest". I didn't reply back as found a cheaper quote etc. I then get a text message saying my policy has been renewed and the direct debit is set for the 4th of every month???. How can anyone renew a policy when I haven't agreed to anything!?!. Stay clear of this company. Reviewed on: 4th September 2021

Disgusting rip off.

Had insurance for 26 days with them and they are now charging me £173 for cancelling the policy. They are very rude and abrupt on the phone and will not listen and argue with you. Would never use them again and would advise anybody not to use them. Reviewed on: 20th August 2021

Best price

Was the cheapest quote for the second year running. Reviewed on: 13th August 2021

Bunch of crooks who are only interested in fleecing their customers. customer service is absolutely shocking. This company should be avoided by all means.

Cancelled my insurance only to be charged a default charge of £25. When challenged, i was advised to speak to creations who said they know nothing about this charge. This charge was eventually removed because i vigorously challenged it. Reviewed on: 10th August 2021

DO NOT USE THIS INSURANCE COMPANY

worst ever insurance company I have ever used, on comparison website I ticked the box for pillion cover included for my Motorbike insurance, took go skippy insurance as they came up the cheapest then when I got my documents the pillion cover was not included. So ended up having to cancel as I needed pillion cover and was charged £65 for this and wasn’t able to use my motorbike. KEEP AWAY FROM THIS COMPANY!!! Reviewed on: 6th August 2021

Do you have a different GoSkippy product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Car Insurance
from Collingwood 4.89 from 2913 reviews
Car Insurance
from Santander 2.61 from 17 reviews
Van Insurance
from RightSure 4.14 from 6 reviews

There's still more to see!

GoSkippy has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

GoSkippy: Car Insurance reviews

100% decrease in 5 star reviews

38% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

GoSkippy Car Insurance reviews (234)

I know it's a bit of a long review but worth the read.

DO NOT USE THIS INSURANCE COMPANY

absolutley disgusting rip off company

Avoid at ALL costs!!!

Hidden Fees

Disgusting company

Absolute shocking

Disgusting rip off.

Best price

Bunch of crooks who are only interested in fleecing their customers. customer service is absolutely shocking. This company should be avoided by all means.

DO NOT USE THIS INSURANCE COMPANY

Do you have a different GoSkippy product?

There's still more to see!

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024