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GoSkippy: Car insurance reviews

Name: Car insurance
Rating: 1.7 (248 reviews)

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1.51

Based on 248 reviews, last reviewed 6th Jun 2025

100% increase in 5 star reviews

in the past 90 days

14% increase in 1 star reviews

in the past 90 days

10%

79%

Latest highest rating:

5

Amazing services and very good prices Amazing services and very good prices Reviewed on: 11th April 2025

Latest lowest rating:

1

Double charging, no care given to holding onto your... Double charging, no care given to holding onto your money, no apology for their mistake. Absolutely disgusting behaviour and company would not recomme... Read more Reviewed on: 6th June 2025

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Review GoSkippy: Car insurance now

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GoSkippy Car insurance reviews (248)

Cancelled my policy afte telling me its sorted

Absolutely useless, they cancelled my insurance after uploading all sorts of documents, rang then to sort it buy yet still cancelled it Reviewed on: 5th October 2022

Wish I could rate 0 stars - AVOID!

They attempted at every given opportunity to charge me "admin fees" for example I needed to change my address and the first time they said either do it on the portal or if you do it on the phone it'll cost £50. Then they locked my portal, so I had to call up and they said so to change your address its a £35 admin fee! No communication between customers or even other colleagues as they all told me different things. I tried to resolve issues and the customer care was just abysmal and dodged my questions to try and charge me more admin fees! Never really do reviews but they were so awful I thought I need to! AVOID AVOID AVOID!!! Reviewed on: 4th October 2022

Cheaper but they charge on fees

To cancel the insurance they will charge you: Broker fee £50 Cancellation £75 Direct debit £50 Any product you bought (legal cover) £25.99 Interested on the amount of credit % Change of details £50 You end up paiding more then the actually insurance. Reviewed on: 28th September 2022

Highly delighted

Firstly they took my payment over the phone because I had problems doing it on line, they were £50 cheaper than anyone else AND when I had to change everything after my first choice of cars blew up after three days, they have said they will only charge me a few quid, less than a fiver, AMAZING they will get my vote for every car I need insured in the future, WELL DONE GUYS Reviewed on: 27th September 2022

This company is trying to rip off customers

This insurance company is trying to rip customers off. This is a letter Ive written to the company - and copied in my MP. Situation: I have earned >13yrs no claims discount. The previous company I was insured with, Hastings insurance, as with many others, will only confirm 9 or more years insurance for some strange reason? Hastings told me it's because this is the maximum NCD you get is at 9yrs - which doesn't really make sense. I was disappointed to see an email from GoSkippy which is requesting an additional premium of £162.13 including insurance premium tax and the administration fee of £50?? I had read some reviews of the company where this was alleged for other new policyholders, so I did check with a representative before taking out the policy - they also confirmed that no additional discount is offered over and above 9yrs. If this is the case then why are you increasing my insurance? Reviewed on: 24th September 2022

Wish I had read the reviews

I just wish I had read the reviews before taking out a policy with these crooks. I have NEVER come across such appalling customer service and underhanded business practice in my life. Do yourself a huge favour and avoid them at all costs, you will not save any money in the long run. Their initial quote may be cheaper than others, but they will add on additional charges at every possible opportunity. I have now had to pay double the original quote, and have been subjected to the most disgusting rude and unhelpful customer service. Reviewed on: 24th September 2022

Herrendous customer service, Avoid at any cost!!!!

horrendous customer service-AVOID!!!! I moved from LV insurer to Goskippy due to recommendation from Confused.com website when my car insurance was due for renewal. The quote provided by confused .com for the car insurance with GoSkippy was £100 cheaper than my quote from LV. Foolishly I decided to move my car insurance to a company with horrendous customer service. Firstly they refused to provide a detailed proposal. I had to pay the insurance fee first. When I paid the insurance fee it appeared the quotation I was given by confused .com did not cover the legal fees and the number of no claim bonus had to be adjusted. With the additions and amendments as WELL AS £50 ADMIN fee the opertives charged me every time they picked up the phone, the car insurance became more expensive that my renewal quotation from LV. LVs customer service was great throughout the year. So that reminded me that cheap(er) is not necessarily better. They compensate for the discount by charging admin fees at any opportunity risen. When I complained to their customer service, I was told that it was my responsibility to read my insurance policy and do my research about the company. Given the fact Goskippy refused to give me an insurance proposal before taking the payment, I feel rubbed off. Also when I wanted to cancel my policy , there was extra fees for cancellation. It was not all.The phone lines are very busy and mininmum wait is about 40 minutes( it reminded me of calling my gp practice). When I finally got through the queue, half of the operatives I spoke with were form other nationalities with poor command of English. So each phone conversation took a long time. I was asked to provide several documents via uploading them to their portal.One of these documents was proof of my no claim bonus. Firstly I uploaded my renewal invitation from LV which had the number of no claim years on it. I received to inform me that the renewal invitation from LV was not acceptable and I needed to get a certificate from LV. I provided Goskippy with all the details so they can get the information they required. Despite the fact That Goskippy emailed me the certificate and required further payment including admin fee, I kept receiving multiple emails and phone calls to ask for the no claim bonus. Then they stated in the email: " Acceptable No Claims Discount proof can be a renewal letter, a cancellation letter or a general proof of No Claims Discount letter."whilst previously when I uploaded my renewal invitation letter it was rejected. Finally I had enough ad I called their customer service team to figure out what the problem was and complained. I spoke with Ciara or Kiara who informed me that despite the money being taken and document obtained, the chaser set by one the operatives was not deactivated and she apologsed. When I asked to have my admin fee returned she told me: We do not owe you anything, all the customer are like you.You Should have your research before signing up". so to those of you who are thinking about joining the company, BEWARE. whatever you save in discounts , you will pay back in admin fee and will have to put up with total incompetency throughout your insurance year. Reviewed on: 9th September 2022

Avoid

Cheapest on Money Supermarket - beware you get what you pay for!!! Useless portal/incompetent customer service 0 out of 10, save yourself time and money and go for a well established insurer. Surprised Money Supermarket directed me to this nonsense of a company????? Money Supermarket? Reviewed on: 3rd September 2022

Worse car insurance

This is a worse car insurance ever. I highly recommend anything else but go skippy! Don't do the same mistake as me chose someone who will insure your car Reviewed on: 31st August 2022

Useless incompetent customer service

Pay the extra to get a well known insurer. I have spent hours on the phone having to sift through document policies to prove my nc as they immediately accused me of putting false information as my previous insurer only capturers 9+ years. My husband's licence summary can't be accessed via the DVLA website -a glitch - we had to call get a code, sent it to them and 2 days later they sent me a letter cancelling my insurance. I called and they hadn't even opened the email - no apologies. The woman couldn't get the code to work. I asked her what was I supposed to do and she just kept saying the same thing over and over again. I asked to speak to a supervisor which she refused. I have no option but to cancel my insurance and they will charge over £100!!!! Unbelievable!!! Not even able to speak to a manager! Avoid at all costs!!! Reviewed on: 24th August 2022

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