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Kimia Mirzakhani

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Review of the GoSkippy, Car insurance:

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Herrendous customer service, Avoid at any cost!!!!

horrendous customer service-AVOID!!!! I moved from LV insurer to Goskippy due to recommendation from Confused.com website when my car insurance was due for renewal. The quote provided by confused .com for the car insurance with GoSkippy was £100 cheaper than my quote from LV. Foolishly I decided to move my car insurance to a company with horrendous customer service. Firstly they refused to provide a detailed proposal. I had to pay the insurance fee first. When I paid the insurance fee it appeared the quotation I was given by confused .com did not cover the legal fees and the number of no claim bonus had to be adjusted. With the additions and amendments as WELL AS £50 ADMIN fee the opertives charged me every time they picked up the phone, the car insurance became more expensive that my renewal quotation from LV. LVs customer service was great throughout the year. So that reminded me that cheap(er) is not necessarily better. They compensate for the discount by charging admin fees at any opportunity risen. When I complained to their customer service, I was told that it was my responsibility to read my insurance policy and do my research about the company. Given the fact Goskippy refused to give me an insurance proposal before taking the payment, I feel rubbed off. Also when I wanted to cancel my policy , there was extra fees for cancellation. It was not all.The phone lines are very busy and mininmum wait is about 40 minutes( it reminded me of calling my gp practice). When I finally got through the queue, half of the operatives I spoke with were form other nationalities with poor command of English. So each phone conversation took a long time. I was asked to provide several documents via uploading them to their portal.One of these documents was proof of my no claim bonus. Firstly I uploaded my renewal invitation from LV which had the number of no claim years on it. I received to inform me that the renewal invitation from LV was not acceptable and I needed to get a certificate from LV. I provided Goskippy with all the details so they can get the information they required. Despite the fact That Goskippy emailed me the certificate and required further payment including admin fee, I kept receiving multiple emails and phone calls to ask for the no claim bonus. Then they stated in the email: " Acceptable No Claims Discount proof can be a renewal letter, a cancellation letter or a general proof of No Claims Discount letter."whilst previously when I uploaded my renewal invitation letter it was rejected. Finally I had enough ad I called their customer service team to figure out what the problem was and complained. I spoke with Ciara or Kiara who informed me that despite the money being taken and document obtained, the chaser set by one the operatives was not deactivated and she apologsed. When I asked to have my admin fee returned she told me: We do not owe you anything, all the customer are like you.You Should have your research before signing up". so to those of you who are thinking about joining the company, BEWARE. whatever you save in discounts , you will pay back in admin fee and will have to put up with total incompetency throughout your insurance year. Reviewed on: 9th September 2022

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