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Great Western Credit Union: Loans reviews

Name: Loans
Rating: 4.91 (576 reviews)

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4.89

Based on 576 reviews, last reviewed 22nd Apr 2025

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

2 star

Latest highest rating:

5

loan and deposit excellent costomer service on calls and great online service and friendly on call center i even knows a maneger answer my calls and recognise my voice... Read more Reviewed on: 22nd April 2025

Latest lowest rating:

1

I wrote a review about their terrible payday service... I wrote a review about their terrible payday service and using c and l collections it’s time they stopped providing any services to vulnerable people ... Read more Reviewed on: 8th October 2024

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About this product

Great Western Credit Union offer three different loans – an Advantage Loan, a Consolidation Loan or a Personal Loan.

You can borrow between £100 and £15,000 and there are no hidden fees or charges.

Great Western Credit Union personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Great Western Credit Union Loans reviews (576)

Review of the Great Western Credit Union, Loans:

Amazing staff.

More that numbers, you will deal with amazing staff that will help you. Reviewed on: 8th July 2021

'Just in time' help.

Ive had a number of financial energencies over the years and each time Great Western Cresit Union came to my rescue. Reviewed on: 17th April 2025

GWCU experience

I found GWCU affordable no hidden fees. Contact with them was so easy and always got a response in a timely manner Reviewed on: 27th February 2025

Reply from Great Western Credit Union Hi Lindsey, thank you for your review! We're so pleased to hear that you found our services affordable and easy to use. Providing clear, transparent support is really important to us, so it's great to know you received timely responses. Thank you so much for taking the time to leave us such great feedback and we appreciate your support. Best wishes, Emily Response date: 28th February 2025

I joined GWCU today and very happy to be a member!

I joined GWCU today through a loan application and very happy to be a member. Credit Unions are for everyone and it's long been my preferred way to borrow money. It was easy to apply and all of the information about the loan, the term, the repayments and how it works was super easy to understand. Reviewed on: 3rd December 2024

Reply from Great Western Credit Union Hi JM, Thank you for your fantastic 5-Star review! We’re so happy to hear that you had a smooth and easy experience joining and applying for a loan with us. It’s great to know that credit unions have been your preferred way to borrow money, and we’re so glad you’ve chosen to join us. We truly believe credit unions offer a more personalised and community-focused approach, and we're excited to have you as a member. Wishing you all the best, Monica Response date: 10th January 2025

Great customer service and quick response

I have found them really useful, they try to help when they can. And you always have a good customer service experience. Quick to respond too. Reviewed on: 4th November 2024

Reply from Great Western Credit Union Hi Lizzie, Thank you for the fantastic feedback and for taking the time to leave us a review! We're thrilled to hear that our Member Services Team has been helpful and responsive. Providing a positive experience for our members is our top priority, and it’s wonderful to know we've met your expectations. Thanks again for sharing! Best wishes, Monica Response date: 12th November 2024

All you need is greatweston credit union

I have been a member for as long as I can remember, I feel at ease with great weston credit union by my side, always so helpful, thank you Reviewed on: 15th October 2024

Reply from Great Western Credit Union Hi Victoria, Thank you so much for your kind words and for being such a loyal member of Great Western Credit Union! We're thrilled to hear that you feel supported and at ease. Our goal is to always provide helpful, friendly service, and it’s wonderful to know we've been able to make a difference for you. Best wishes, Monica Response date: 12th November 2024

I wrote a review about their terrible payday service...

I wrote a review about their terrible payday service and using c and l collections it’s time they stopped providing any services to vulnerable people and the big organisations stop using them because their interest charge and this company they are using are threatening to people’s mental health and their life’s. A letter has now been drafted and hopefully Bristol city council will be the first to stop using then poor greed and not what they were when they first stated as a credit union. Think of wonga and these people are worst than them it’s time for them to stop operating and be taken to task over their disgusting recovery procedures which are like loan sharks! Reviewed on: 8th October 2024

Reply from Great Western Credit Union Hi Liz, thank you for taking the time to share your concerns, and we are sorry to hear about your negative experience with our services and collections process. We understand that financial stress can have a significant impact on mental well-being, and we are committed to serving our members with compassion and integrity. We acknowledge there was an error with our internal system and have taken action to improve our in-house processes. Our Operations Manager will be contacting you soon to discuss your account in more detail. Best Wishes, Monica Response date: 11th October 2024

GWCU review

I found GWCU so helpful when applying for a loan easy process. With a great payment plan Reviewed on: 23rd August 2024

Reply from Great Western Credit Union Hi Lindsey, Thank you for the positive review, we are very happy to hear your experience with us was easy and that you found our services helpful. Should you ever need further assistance or have additional feedback, please don’t hesitate to reach out. Best regards, Monica Response date: 29th August 2024

Well I’ve been Art Credit Union for quite a while no...

Well I’ve been Art Credit Union for quite a while now and don’t get no statement. I can go online and look at them but I’m not the best at computer so that’s why I don’t got go online yeah not bad but I’m not on the best Online But overall, it is a good service Reviewed on: 3rd August 2024

Reply from Great Western Credit Union Hi Sean, Thank you for your feedback and for being with us for quite a while—we really appreciate your loyalty! I understand that online access isn’t always the easiest option. While we don’t issue regular statements, please know that you can always request one over the phone or by sending us an email. We’ll be happy to send it to you either by post or via email, whichever you prefer. Our team is here to help with anything you need, so don’t hesitate to reach out if there’s anything else we can assist you with. Thank you again for your continued support, and we’re glad to hear you find our service good overall. Kind regards, Emily Response date: 9th August 2024

Easy to apply loan with quick decision

We bought a second hand car with support from Great Western Credit Union loan. It was easy to apply and we got a decision quickly. Reviewed on: 12th June 2024

Credit union review

I am a disabled man who does not have a lot so for credit union to give me a loan was such a big help it got me through some tough times and the repayments are fair and affordable and also as I’m not very good with computers the staff there have been amazing with helping me to sort my finances out and I would recommend them with out a doubt they been great with me. Reviewed on: 3rd June 2024

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