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Great Western Credit Union: Loans reviews

Name: Loans
Rating: 4.91 (565 reviews)

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4.89

Based on 565 reviews, last reviewed 27th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

2 star

Latest highest rating:

4

GWCU experience I found GWCU affordable no hidden fees. Contact with them was so easy and always got a response in a timely manner Reviewed on: 27th February 2025

Latest lowest rating:

1

I wrote a review about their terrible payday service... I wrote a review about their terrible payday service and using c and l collections it’s time they stopped providing any services to vulnerable people ... Read more Reviewed on: 8th October 2024

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About this product

Great Western Credit Union offer three different loans – an Advantage Loan, a Consolidation Loan or a Personal Loan.

You can borrow between £100 and £15,000 and there are no hidden fees or charges.

Great Western Credit Union personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Great Western Credit Union Loans reviews (565)

Review of the Great Western Credit Union, Loans:

Bristol's number 1

I took a loan out and had no trouble ,there a very good company I love to save a bit for a rainy day and if I want my money it's easy to request it and goes straight in my account .There brilliant and I would recommend to friends and family without a thought ..well done credit union . Reviewed on: 12th June 2020

Friendly and helpful people - definitely recommend.

Friendly and helpful people - definitely recommend. Good value and great rates. Local and engaged. Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi Simon Thank you for your fantastic review! We’re so glad you found our team friendly and helpful, and we appreciate your recommendation. It’s great to hear that you have been pleased with our rates and local engagement—we’re committed to supporting our community. Thanks again for your support. Kind regards, Emily Response date: 19th August 2024

Excellent - Service well meant

Excellent - pity other organisations don't adopt the same attitude Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi Andrew, Thank you for your excellent review! We’re glad to hear that you appreciate our service and approach. Your feedback means a lot to us. Kind regards, Emily Response date: 19th August 2024

By far the best way to find an affordable loan.

By far the best way to find an affordable loan. Really appreciate your flexibility on the phone with my application and for helping me out of a tight spot. Thank you! Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi James, Thank you so much for your kind words! We’re grateful to have been able to help you out, and we’re glad our flexibility made the process easier for you. We appreciate your trust in us Kind regards, Emily Response date: 19th August 2024

Such great service and very helpful

Such great service and very helpful Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi Sarah, Thank you for leaving such a positive review! We’re glad to be of help and are thrilled you’ve had a positive experience with us. Warm regards, Monica Response date: 29th August 2024

Very helpful

They really helped me when I needed it Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi Angela, Thank you so much for your positive review. We are so happy we could help you with a loan when you needed it. Warm regards, Monica Response date: 29th August 2024

They have always been helpful and willing to do all...

They have always been helpful and willing to do all they can. The staff are friendly. Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi Madeleine, Thank you for your lovely review! We’re really pleased to hear that you’ve found our staff friendly and helpful. Providing the best possible customer service and supporting our members to the best of our ability is always our top priority. If you ever have any questions or need further assistance, please don’t hesitate to reach out—we’re always happy to help! Best regards, Emily Response date: 15th August 2024

I’ve had a really good and quick experience since I’...

I’ve had a really good and quick experience since I’ve been with them Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi Tyeann, Thank you for the 5-star review! We’re thrilled to hear that you’ve found our loan process quick and that you've had a positive experience with us. Best wishes, Monica Response date: 29th August 2024

Why not ?

All staff that I have with were, a) Friendly, b) Knowledgeable and c) Professional. I wouldn't hesitate to recommend GWCU to family and friends. Very affordable rates. I'm just happy that I decided to 'use' them. Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi Brian, Thank you so much for your thoughtful review! We’re delighted to hear that you found our staff friendly, knowledgeable, and professional. We truly appreciate your recommendation and are glad you chose us. We pride ourselves on our affordable rates and providing a pleasant customer experience. We’ll be sure to pass your kind words on to our Member Services team—they’ll be thrilled to hear your feedback. Kind regards, Emily Response date: 14th August 2024

Easy loan application, quick response, excellent cus...

Easy loan application, quick response, excellent customer service and a website that provides all the information needed. Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi RF, Thank you for leaving such a great review! We're so glad to hear that you found the loan application process easy, and that our customer service met your expectations. It’s especially helpful to know that our website provided all the information you needed and was easy to navigate. We appreciate your feedback and are here whenever you need us! Kind regards, Emily Response date: 14th August 2024

great credit union

very efficient and kind service, the money was in my bank very quickly Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi Jonathon, We are so pleased to hear you found our service efficient and fast. We always strive to deliver the best service we can. Thank you again for taking the time to leave a review and for choosing us. Kind regards, Emily Response date: 19th August 2024

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