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Great Western Credit Union: Loans reviews

Name: Loans
Rating: 4.86 (851 reviews)

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4.80

Based on 851 reviews, last reviewed 21st Oct 2025

11% increase in 5 star reviews

in the past 90 days

83% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Credit union are very helpful and professional. Credit union are very helpful and professional. They are always there to help if I need a loan or customer service. Thankyou credit union Reviewed on: 21st October 2025

Latest lowest rating:

1

I keep getting different advice from customer service I keep getting different advice from customer service Reviewed on: 11th August 2025

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About this product

Great Western Credit Union offer three different loans – an Advantage Loan, a Consolidation Loan or a Personal Loan.

You can borrow between £100 and £15,000 and there are no hidden fees or charges.

Great Western Credit Union personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

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Great Western Credit Union Loans reviews (851)

Excellent service!

Excellent service! The loan was granted quickly, the website was very easy to use, and they reviewed my application carefully. Very satisfied. Reviewed on: 5th September 2025

Reply from Great Western Credit Union Hi Olivia, Thank you for leaving such kind words! We're so glad we were able to support you when you needed it and you found our service to be excellent! Best wishes, Emily Response date: 9th September 2025

I WILL RECOMDED GREAT WESTERN UNION

THEY ALWAYS THERE WHEN YOUNNEED THEMS VERY POLITE STAFF AND UNDERSTANDE. Reviewed on: 5th September 2025

Reply from Great Western Credit Union Hi Mohamed, It's lovely to hear that you've found our staff to be polite and understanding, we always want to provide the best experience for our members. Your recommendation means a lot to us. Best wishes, Emily Response date: 9th September 2025

Easy accessible and friendly I only had to complete...

Easy accessible and friendly I only had to complete a few boxes as you have kept all my details on file so I didnt have to go through completing reams of paperwork Reviewed on: 5th September 2025

Reply from Great Western Credit Union Hi Marlene, Thank you for taking the time to leave us such a lovely review. It's great to hear that you found the application process to be easy and straightforward and that having your details pre-filled made the process even simpler! We're glad we've been able to support you and we hope to continue to do so! Best wishes, Emily Response date: 9th September 2025

Very quick and reassuring, always helpful.

Very quick and reassuring, always helpful. Reviewed on: 5th September 2025

Reply from Great Western Credit Union Hi Kstev, Thank you for such a great review, we're glad to hear you found our team to be reassuring and helpful and you were able to get the help you needed quickly. Best wishes, Emily Response date: 9th September 2025

Excellent service and interest rates.

Excellent service and interest rates. Reviewed on: 4th September 2025

Reply from Great Western Credit Union Hi Martin, Thank you for taking the time to leave us such great feedback, we're happy to hear you find our service and our interest rates to be excellent, we're so glad we were able to support you. Best wishes, Emily Response date: 9th September 2025

Nice easy application

Lovely easy application with step by step guide with explanations where nessasary.love the option to save application and return to it later. Was a straight forward process and quick response when finished and didn't take long at all I would highly recommend Reviewed on: 4th September 2025

Reply from Great Western Credit Union Hi Jacqueline, Thank you for leaving such a lovely review! We're so glad to hear that you found the application to be easy and straight forward, your recommendation means a lot to us. Best wishes, Emily Response date: 9th September 2025

Easy fash experience, so easy to go through each ste...

Easy fash experience, so easy to go through each step and get to the end Reviewed on: 3rd September 2025

Reply from Great Western Credit Union Hi Ruby We really appreciate you for sharing your experience with GWCU! It's great to know that your experience was seamless, and you encountered no problems along the way. We would be thrilled to continue to support you going forward! Many thanks Robin Response date: 5th September 2025

.helpful staff they removed technical problems

.helpful satff. They removed technical problems Reviewed on: 3rd September 2025

Reply from Great Western Credit Union Hi Lee Thank you for your review! We're delighted to help you with the problems you faced - we endeavour to be supportive wherever we can. If you require more help, then let us know! Thanks again Robin Response date: 5th September 2025

Professional and easy to navigate , helpful and unde...

Professional and easy to navigate , helpful and understanding Reviewed on: 3rd September 2025

Reply from Great Western Credit Union Hi Bev Thank you for taking the time to leave such a positive review! We strive to make our services as straightforward as possible, and that we have been able to assist in a helpful manner is very pleasing to hear. Thanks again for your continued support and if you need any support in the future please get in touch! Best wishes Robin Response date: 5th September 2025

Great service and make you feel like a normal person...

Great service and make you feel like a normal person and gives you a chance Reviewed on: 2nd September 2025

Reply from Great Western Credit Union Hi Denise Thank you for your kind words! We always want to make our members feel welcome, and give them a human response - so we are delighted that you have felt this, and that you have been given a chance. We hope to continue to support you whenever you need it in the future! Warm regards Robin Response date: 5th September 2025

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