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Great Western Credit Union: Loans reviews

Name: Loans
Rating: 4.86 (847 reviews)

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4.80

Based on 847 reviews, last reviewed 20th Oct 2025

7% increase in 5 star reviews

in the past 90 days

83% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

This was fast and efficient, and very easy to comple... This was fast and efficient, and very easy to complete the original application and to also complete it to release the funds Reviewed on: 20th October 2025

Latest lowest rating:

1

I keep getting different advice from customer service I keep getting different advice from customer service Reviewed on: 11th August 2025

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About this product

Great Western Credit Union offer three different loans – an Advantage Loan, a Consolidation Loan or a Personal Loan.

You can borrow between £100 and £15,000 and there are no hidden fees or charges.

Great Western Credit Union personal loan reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

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Great Western Credit Union Loans reviews (847)

The process is so easy to follow and the staff are v...

The process is so easy to follow and the staff are very helpful Reviewed on: 9th September 2025

Reply from Great Western Credit Union Hi Jasmine Thank you for your 5-star review! It is pleasing to know that the journey through our application was so simple, and that our team were able to be of such great assistance. We look forward to serving you in the future! Thanks again Robin Response date: 11th September 2025

Excellent experience 5*

Excellent experience. Quick and convenient. Reviewed on: 9th September 2025

Reply from Great Western Credit Union Hi Sarah Thanks for your positive feedback. We are glad you had such a good experience whilst using GWCU! Warm regards Robin Response date: 11th September 2025

Quick service and good communication.

Quick service and good communication. Reviewed on: 9th September 2025

Reply from Great Western Credit Union Hi Catrin Thank you for your response! We aspire to offer the best services possible, so we are delighted to know this is being felt. We hope we can help with anything else you may need! Regards Robin Response date: 11th September 2025

Very clear steps, good interest rate and easy to use...

Very clear steps, good interest rate and easy to use portal! Reviewed on: 8th September 2025

Reply from Great Western Credit Union Hi Captain Thanks for taking the time to leave a review! It is great to hear that our services and portal have been straightforward, and you feel that GWCU rates are fair, something we strive to offer our members. We hope to hear again from you soon! Best wishes Robin Response date: 11th September 2025

They helped me with a loan to secure my housing it s...

They helped me with a loan to secure my housing it secured my deposit plus a month rent in advance Reviewed on: 8th September 2025

Reply from Great Western Credit Union Hi John We really appreciate your feedback! We are so glad we could help when it mattered most - it is great to see this loan helped with your housing. Let us know if you need anything else! Best wishes Robin Response date: 11th September 2025

The interest is good and the fact that the repayment...

The interest is good and the fact that the repayments comes direvtly out of my salary Reviewed on: 5th September 2025

Reply from Great Western Credit Union Hi Gypsy, Thanks so much for your feedback, it’s great to hear that our salary deduction options are working well for you. We’re always looking for ways to improve, so if there’s anything you think we could do better, feel free to get in touch. We’d love to hear your thoughts. Best wishes, Emily Response date: 9th September 2025

Excellent service!

Excellent service! The loan was granted quickly, the website was very easy to use, and they reviewed my application carefully. Very satisfied. Reviewed on: 5th September 2025

Reply from Great Western Credit Union Hi Olivia, Thank you for leaving such kind words! We're so glad we were able to support you when you needed it and you found our service to be excellent! Best wishes, Emily Response date: 9th September 2025

I WILL RECOMDED GREAT WESTERN UNION

THEY ALWAYS THERE WHEN YOUNNEED THEMS VERY POLITE STAFF AND UNDERSTANDE. Reviewed on: 5th September 2025

Reply from Great Western Credit Union Hi Mohamed, It's lovely to hear that you've found our staff to be polite and understanding, we always want to provide the best experience for our members. Your recommendation means a lot to us. Best wishes, Emily Response date: 9th September 2025

Easy accessible and friendly I only had to complete...

Easy accessible and friendly I only had to complete a few boxes as you have kept all my details on file so I didnt have to go through completing reams of paperwork Reviewed on: 5th September 2025

Reply from Great Western Credit Union Hi Marlene, Thank you for taking the time to leave us such a lovely review. It's great to hear that you found the application process to be easy and straightforward and that having your details pre-filled made the process even simpler! We're glad we've been able to support you and we hope to continue to do so! Best wishes, Emily Response date: 9th September 2025

Very quick and reassuring, always helpful.

Very quick and reassuring, always helpful. Reviewed on: 5th September 2025

Reply from Great Western Credit Union Hi Kstev, Thank you for such a great review, we're glad to hear you found our team to be reassuring and helpful and you were able to get the help you needed quickly. Best wishes, Emily Response date: 9th September 2025

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