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Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.82 (201 reviews)

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4.70

Based on 201 reviews, last reviewed 2nd Apr 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

2 star

Latest highest rating:

5

I like the idea and wider vision of the credit union. I like the idea and wider vision of the credit union. Although the returns are not very competitive I'm happy to save as I know it helps people borrow... Read more Reviewed on: 2nd April 2025

Latest lowest rating:

1

They have turned into a payday lender to vulnerable... They have turned into a payday lender to vulnerable people and partners like Bristol city council should not be encouraging their staff to use them th... Read more Reviewed on: 21st September 2024

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About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Great Western Credit Union Savings reviews (201)

Review of the Great Western Credit Union, Savings:

Helpful and friendly organisation

They are brilliant! Recommended highly Reviewed on: 30th May 2022

Very patient with clear direction

They have been excellent in partnership with Bristol City Council Homelessness service. Enabling me to start the process of finding a flat for myself and my son on 'private renting scheme'. They were speedily responsive to me when I had problems signing in and logging on. Very patient with clear direction. Reviewed on: 29th March 2024

Payroll saving makes saving really easy for me.

Payroll saving makes saving really easy for me. Reviewed on: 29th March 2024

Really easy to setup and manage.

Really easy to setup and manage. I use the Christmas savings account and it’s working well for me. Reviewed on: 29th March 2024

Apart from providing a valuable social service...

Apart from providing a valuable social service, which alone is enough to justify using their savings accounts, I find it useful to just set up a standing order and forget it. Each month I save without knowing I have the money - no temptation to spend. Then I get the statement and rejoice. Reviewed on: 29th March 2024

Thoroughly recommend!

I have been with credit union since it started in our local town. They have helped with loans when times have been hard, and are a brilliant way of saving just a little each month, to make sure there is a cushion to fall back on when money is needed. Their Christmas Club is also very much needed at a financially stretched time of year.. The staff are Incredibly helpful and, If I ever have a query, they are quick to reply..- brilliant service. Reviewed on: 29th March 2024

Took me a while to sign up but no problems since then.

It took me quite a while to get fully signed up with GWCU, there seemed to be some issues with my email address and how their systems were processing it. However the customer service team were persistent and eventually helped me to become a full member of the GWCU. I've not been a member for long enough to provide a fuller experience. Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi W D, Thank you so much for sharing your experience with us. We are thrilled that we managed to get you onboard in the end. Our Member Services Team is always here to help should you encounter any more issues. We would love to hear more about your experience in detail. Feedback is essential for us to continue improving our services. You can reach us by calling 0117 924 7309 Monday-Friday, between 8am-4pm (except bank holidays), or by emailing [email protected]. Best regards, Monica GWCU Response date: 13th August 2024

Fantastic team and service.

Fantastic team and service. I had all my questions asked and someone attached to me to help with the process. Reviewed on: 28th March 2024

This has been a god send to me being a single paren...

This has been a god send to me being a single parent managing to save a bit then messaging to withdraw which happens so quick . I’m truly grateful to be involved in such a great company. Reviewed on: 28th March 2024

Helpful and efficient.

Easy to join. Easy to withdraw money. When you phone you speak to a polite person with knowledge. Good to know you are helping others by saving with Credit Union. Reviewed on: 28th March 2024

Good customer service

Good customer service and better communication Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi Shadiya, Thank you for taking the time to leave us a review. We pride ourselves on our customer service and are delighted to hear that you had a positive experience with us. We noticed that you gave us 4 stars. If there is any way you feel our services could improve, please do not hesitate to contact us. You can reach us by calling 0117 924 7309 Monday-Friday, between 8am-4pm (except bank holidays), or by emailing [email protected]. Your feedback is always welcome as we strive to do our very best for our members. Best regards, Monica GWCU Response date: 13th August 2024

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