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Halifax: Reward Current Account reviews

Name: Reward Current Account
Rating: 4.37 (193 reviews)

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4.39

Based on 193 reviews, last reviewed 2nd Feb 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

62%

24%

Latest highest rating:

5

Own to issues immedcately I have a Rewards account and this month, for some reason, the rewards did not register. I got through to customer services speedily who owned the issu... Read more Reviewed on: 2nd February 2025

Latest lowest rating:

1

Reward a/c £5 pm for this a/c Only they do not pay it. Try phoning, its from one dept to another, same questions same "can you hold on a moment". It's like f... Read more Reviewed on: 10th August 2023

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About this product

The Halifax Reward Current Account charges a low monthly fee which is waived when you deposit a set amount each month.

With the Halifax Reward Account, each year, you can choose the monthly reward you’d like. Other benefits include exclusive savings offers and cashback. Halifax also has a mobile banking app.

Halifax Reward Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

Halifax Reward Current Account reviews (193)

Review of the Halifax, Reward Current Account:

Tricky start but eventually all sorted

I have had a reward saver account for a while now and everything was fine for a good while until I needed to change some of my direct debits and the way money came into and went out of my account. Suddenly the £5 month reward stopped arriving. So I set up a meeting with an advisor and went away after an hour hoping all was sorted, but 3 months later I realised things were still not working out properly. I went into a different branch and had another meeting with a very helpful advisor who has at last helped me sort everything out so it now all works well and the £5 arrives on time. The Halifax also back paid all the £5 I had missed out on, so it was definitely worth me persevering with them to get it sorted. So in essence I would say that this is a good account to have but keep an eye on your account. Reviewed on: 24th December 2015

Good benefits

The bank provides good schemes and benefits Reviewed on: 10th March 2023

Trustworthy and professional

After awful banking experiences with a previous provider I switched to Halifax and have never looked back. Everything I need all in one place and easy to access securely. With the added bonus of the reassurance that my money is safe and accounted for. Customer service are professional and helpful Reviewed on: 9th March 2023

Easy to set up and use

Love the rewards and that you can choose which reward you want to receive when you meet the targets. Reviewed on: 9th March 2023

Easy to use and wide range of services

Allows me to do everything I need and has good offers outside of the basic services Reviewed on: 9th March 2023

Awful customer service

I have been a customer of Halifax for 10 years now. This week my daughter was rushed to hospital and I had to make purchases of food, taxi, and essential items from the hospital. After a couple of transactions Halifax blocked my and my wife’s access to the account with no explanation, which made a stressful situation even more stressful. When I attempted to raise the issue online I was initially told there was no block and was then told it was a fraud block, so I asked them to verify the transactions and lift the block but they stated it would remain for 24 hours. Fast forward to the result of my formal complaint and I was told it was not a fraud block, but it is their policy to place undisclosed and continually variable daily limits on transactions and they would not apologise for doing so. So Halifax is not a bank I can rely on to allow me access to my money at the times I most need it. This is an appalling way to provide a banking service. Reviewed on: 23rd February 2023

Just works

Halifax apps and services just work. Could do with a few more branches. Reviewed on: 16th February 2023

Halifax

Great, easy to use. Mobile app is helpful Reviewed on: 8th February 2023

Cinema tickets available

Good rewards for using a current account as normal Reviewed on: 4th February 2023

Cancelled switch. Account impossible to close

I tried to do switch from Lloyds to Halifax because they had offer of £150 for switch in September. However, they cancelled my switch, and when I called them they gave me reason : "because of Queen's death". After all I asked them to not proceed the switch and close my account, as they would not give me the £150. Also visited Halifax personally - and the reason the switch didn't go through this time was different - my current bank (Lloyds) didn't accept the switch, they also told me that my account is empty and they cannot provide me a statement that my account is closed. Few months later I still have an account in Halifax which I don't use and fees associated with it, which I receive on my email. Reviewed on: 14th November 2022

Mortgage with Halifax means being bullied and disrespected

I have a mortgage with Halifax and I called to change the interest fee in my advantage. Their mortgage advisor kept trying to convince me not to do it, saying it will be in my disadvantage, although it was in my advantage I had the right to change it. Then he bullied me asking me many times when am I going to finish paying my debt, although I have 30 years left on my loan. I paid a fee to change my interest fee and the Halifax bank doesn’t show that they received the payment not even the third day after I made the payment. They’re postponing me until they change the interest fees again to higher ones. I am drained and I don’t recommend this bank because they’re just bullies and thieves Reviewed on: 30th August 2022

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