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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (306 reviews)

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4.81

Based on 306 reviews, last reviewed 28th Apr 2025

529% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

94%

2 star

Latest highest rating:

5

Superb customer service. Our Mortgage Application, was handle by Lana Beech who was amazing, supportive, helpful and knowledgeable a joy to work with. I recommend The Hanley E... Read more Reviewed on: 28th April 2025

Latest lowest rating:

1

SVR not come down after 3 interest rate cuts. SVR not come down after 3 interest rate cuts. Savings rates have come down. SVR goes up immediately interest rates go up. Gross profiteering imo. Reviewed on: 25th March 2025

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About this product

Are you looking to purchase your dream home? Finding the right lender and mortgage product is an important step in this process. We collect Hanley Economic Building Society mortgage reviews to help you make an informed decision when selecting a lender.

Hanley Economic Building Society is an independent mutual organisation that offers a range of mortgage products. Make sure that you’re confident with the terms, conditions and interest rates of a mortgage product before taking it out. Always consult the lender or an independent advisor if you’re unsure about anything or have any questions.

Our Hanley Economic Building Society mortgage reviews can give you insight into life as a borrower. Find out what existing customers have to say about their mortgage products and how satisfied they have been throughout the term. Learn more about the Society’s customer service and level of communication with its borrowers. All of this and more can be found in our Hanley Economic Building Society mortgage reviews.

Did Hanley Economic Building Society help you buy your dream home? Share your honest experience with others on Smart Money People by writing a Hanley Economic mortgage review. Tell us which mortgage product you have and how satisfied you have been with it. Did you find the application process easy to understand, and did the lender support you throughout it? Has the lender kept you up to date with important mortgage news and changes? Write a Hanley Economic Building Society mortgage review today. Together, we can help others like you make better financial decisions.

Hanley Economic Building Society Mortgages reviews (306)

Review of the Hanley Economic Building Society, Mortgages:

SVR increases with BoE rate but never decreases

I have written to Hanley couple of times on the topic of SVR but every time I get same reply. I simply don't understand that why you would keep on increasing SVR with BoE rate and not decrease it. I understand that theoretically there is no direct correlation but evidence suggests otherwise. I have complained on this topic which was not upheld so I will be writing to Ombudsman now. This is simply unfair to the customers who are on SVR. Though credit to the customer service team, response was very prompt. Reviewed on: 25th March 2025

Reply from Hanley Economic Building Society Thank you for your message on the topic of why the society hasn’t reduced its Standard Variable Rate (SVR) when there have been a number of Bank of England base rate decreases. Several factors are considered when we set our interest rates for both mortgage and savings customers. The Bank of England base rate is one factor we consider, and we offer products which are directly linked to the rate so that customers can be confident that any changes will be reflected in their own rate. Other products which are linked to our SVR are priced in a different way to ensure we can offer competitive rates as an alternative. I would like to reassure you that all of our product pricing is done to ensure that we offer the best value for money to our members. I can confirm from 01 May 2025, the Society will be reducing its mortgage Standard Variable Rate (SVR) by 0.25%, from 8.49% to 8.24%. Borrowers with a mortgage product linked to the SVR will see a corresponding reduction in their monthly payments from May 2025. This will be communicated to each borrower via letter or email. In addition, our variable retail savings rates will decrease by an average of 0.25%, also effective from 1 May 2025. Savers affected by this change will be notified by letter or email. The above changes are now published on our website to ensure our members are kept informed and can take any necessary action. We offer appointments to discuss both our mortgage and savings products, with one of our team members who will be happy to go through in detail. If you would like to further discuss this then please contact us on 01782 25500. Thank you again for your feedback on this matter and we look forward to speaking with you soon. https://www.thehanley.co.uk/news/nterest-rate-change-1-may-2025 Response date: 26th March 2025

Superb customer service.

Our Mortgage Application, was handle by Lana Beech who was amazing, supportive, helpful and knowledgeable a joy to work with. I recommend The Hanley Economic to anyone for their customer service and their competitive products. Reviewed on: 28th April 2025

Always get a friendly and efficient service

Always get a friendly and efficient service Reviewed on: 19th April 2025

They are always helpful.

They are always helpful. They have respond isssues quickly, and given good advise Reviewed on: 17th April 2025

Very helpful staff in agreeing our best tracker deal...

Very helpful staff in agreeing our best tracker deal which was market leading and still is Reviewed on: 17th April 2025

Best Service

I have the best mortgage rate and customer service from Henley for years now. Reviewed on: 17th April 2025

Mortgage arrangement was an easy process.

Mortgage arrangement was an easy process. Changes to mortgage rates are clearly set out. Easy process to continue mortgage at a preferred rate. Reviewed on: 17th April 2025

Great work

Great customer service. Available and coherent and organised! Well done Reviewed on: 17th April 2025

Wonderful people work there, so friendly and efficient.

Wonderful people work there, so friendly and efficient. They took all the fears I had away when I was re mortgaging after my divorce. They have a feel of old school customer service, like I mattered not that I am just a number Reviewed on: 17th April 2025

Local company with fantastic staff.

Local company with fantastic staff. Reviewed on: 11th April 2025

Grateful thanks to Hanleys..

I was pleased and grateful to my broker for finding Hanleys and to be given a lifetime mortgage when some places would not offer because of being over 80. Having been evicted by developers I was unable to find anywhere to rent . My phone calls have always been answered swiftly and in a polite and friendly manner. Reviewed on: 10th April 2025

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