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Hanley Economic Building Society: Savings reviews

Name: Savings
Rating: 4.82 (473 reviews)

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4.81

Based on 473 reviews, last reviewed 9th May 2025

96% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Very friendly staff. Very friendly staff. Sometimes have issues with ICT system. Sometimes due to the complexity of requests they have to call for support. Reviewed on: 9th May 2025

Latest lowest rating:

1

HanleyEBS is an administrative disaster Setting up my savings account in 2023 was a nightmare. The administration of HEBS was clearly way overstretched and the service was terrible - I lost ... Read more Reviewed on: 5th May 2025

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About this product

Hanley Economic Building Society savings reviews can help you to find out more about life at Hanley Economic Building Society. How easy is it to contact Hanley Economic Building Society? And how friendly are they? Our Hanley Economic Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hanley Economic Building Society Savings reviews (473)

Review of the Hanley Economic Building Society, Savings:

postal application for savings account.

sent cheque on 23rd May. In early June try to phone. Recorded message saying high volume of calls or similar.. Call 2nd and third week of June. recorded message about application status is muffled and broadly indecipherable. Go on live chat. Type out request for status of my application and get automated reply chat unavailable. Respond to feedback request. Type out my issue again...no submit button..when clicking on some irrelevant prompt it goes back to previous page so doesn't seem as if you can leave feedback. Very disappointed with lack of customer service. Have had £2000 languishing to no purpose for 3 weeks. Nothing on website to let you know what situation is. Heard 8th June but that's it. How difficult is it to include an update online as recorded message is unclear. Reviewed on: 15th June 2023

Easy and convenient savings account

Easy and convenient savings account Reviewed on: 17th April 2025

friendly and helpful staff

Always very friendly and helpful staff Reviewed on: 17th April 2025

I find is easy to review the accounts being offered...

I find is easy to review the accounts being offered and feel I can find what I am looking for at a good rate Reviewed on: 17th April 2025

Very friendly & helpful staff in listening to the qu...

Very friendly & helpful staff in listening to the questions I asked Reviewed on: 17th April 2025

Great Service no need for an ap!

Easy to contact by phone, able to open accounts by post, competitive interest rates. easy to understand info for savings accounts, accounts opened quickly, care about customers who do not use the internet for financial affairs, have branches that welcome customers and give personal attention Reviewed on: 16th April 2025

Wanting to fully understand my savings options, a ph...

Wanting to fully understand my savings options, a phone call made which was answered quickly, an advisor was able to answer my questions satisfactorily. All quickly, no waiting, queuing etc and my savings staying with Hanley. Reviewed on: 15th April 2025

Simplicity so far!

No real experience, but simple to open and easy to manage online. Matures in 2028 so I'll be more informed then! Reviewed on: 15th April 2025

Mutual support for six decades!

I’ve held several savings accounts over the decades (my parents opened the first one for me when I was a baby of three months old). I’m now in my sixties and have had excellent service from HEBS over the years. I also love the fact that they are very local to Stoke-on-Trent. Reviewed on: 14th April 2025

Friendly, helpful and knowledgeable staff.

Friendly, helpful and knowledgeable staff. They have made opening savings accounts easy and straightforward. Reviewed on: 13th April 2025

Overall positive with no concerns

Overall positive with no concerns Reviewed on: 11th April 2025

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