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Hanley Economic Building Society: Savings reviews

Name: Savings
Rating: 4.71 (599 reviews)

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4.71

Based on 599 reviews, last reviewed 24th Jun 2026

91% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

We recently bought our first home with Hanley Econom... We recently bought our first home with Hanley Economic Building Society using their mortgage aimed at renters, and we couldn’t be happier with the exp... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

Don't give them your biometric data, breach of trust. The online application process has software problems, which in my case somehow resulted in a ridiculous security requirement of asking for my biometri... Read more Reviewed on: 28th April 2026

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About this product

Hanley Economic Building Society savings reviews can help you to find out more about life at Hanley Economic Building Society. How easy is it to contact Hanley Economic Building Society? And how friendly are they? Our Hanley Economic Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hanley Economic Building Society Savings reviews (599)

Handled very professionally.

Handled very professionally. Staff were polite Reviewed on: 7th March 2026

Good old fashioned service .

Good old fashioned service brought up to date.It’s great to visit a branch and speak to knowledgeable people.This is very important to me and my family and is why we are customers of the Hanley Reviewed on: 7th March 2026

My Branch (Longton) can not be faulted in my opinion.

My Branch (Longton) cannot be faulted in my opinion.The Staff are pleasant,Helpful,patient and always go that extra step to be of service.They give regular updates of your products. Reviewed on: 7th March 2026

Friendly staff, and efficient

Friendly staff, had a bit of a chat while conducting business Reviewed on: 6th March 2026

Longton branch

Staff in the Longton branch are always friendly but professional, nothing is too much trouble Reviewed on: 6th March 2026

Joint account problem

The problem is we have a joint account and joint account and only one of us can transfer money at any time. Every time we visit one has to re register. It's very poor. I would add that the staff are brilliant and it's not their fault but a system upgrade is needed or else we may need to change. Surely this should be easy? Reviewed on: 6th March 2026

The staff are always very polite and helpful.

The staff are always very polite and helpful. The opening hours are great and everything suits all our needs. Reviewed on: 6th March 2026

I was able to close my accounts, and the staff membe...

I was able to close my accounts, and the staff member was lovely. What I don’t like : I wasn’t given an option to have the funds transferred electronically (so I had to visit the bank I wanted the money to go in); I have to wait for a couple of weeks to have an appointment to open a new account with a better rate of interest; AND I saw a friend in there, who had lost her husband and ONLY a because of the Hanley Economic, she has to pay someone to apply for probate as this building society has a very small threshold for allowing bereaved people to access money without going through probate. I feel this is somewhat antiquated and unfair. Reviewed on: 6th March 2026

Competitive Product but took a while to set up

Took a lot of time and effort to set up the new account and closing the ancient one was also a cumbersome and slow process. The new account was competitive and it was worthwhile jumping through the hoops in the end. Hopefully things will be smoother in future. Reviewed on: 6th March 2026

Staff are always friendly and very helpful.

Staff are always friendly and very helpful. Reviewed on: 6th March 2026

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