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Hanley Economic Building Society: Savings reviews

Name: Savings
Rating: 4.76 (598 reviews)

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4.76

Based on 598 reviews, last reviewed 28th Apr 2026

71% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Investing in an ISA I wanted to invest in an ISA I received good advice and was satisfied with the interest. Reviewed on: 6th April 2026

Verified source

Latest lowest rating:

1

Don't give them your biometric data, breach of trust. The online application process has software problems, which in my case somehow resulted in a ridiculous security requirement of asking for my biometri... Read more Reviewed on: 28th April 2026

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About this product

Hanley Economic Building Society savings reviews can help you to find out more about life at Hanley Economic Building Society. How easy is it to contact Hanley Economic Building Society? And how friendly are they? Our Hanley Economic Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hanley Economic Building Society Savings reviews (598)

Local institution

It is a local institution that I have confidence in and provides branch access Reviewed on: 21st January 2026

Very happy with any advice I recieve about savings a...

Very happy with any advice I recieve about savings accounts. Everything is explained fully which enables an informed choice. Very happy with The Hanley Reviewed on: 21st January 2026

We have been with The Hanley for a number of years,...

We have been with The Hanley for a number of years, have used different venues and always found the staff to be welcoming and helpful with everything from putting money into accounts or any questions we might have. Reviewed on: 20th January 2026

We value our local branch in Newcastle, and the staff.

We value our local branch in Newcastle, the staff are well informed and very helpful. Most of our savings are with HEBS, interest rates are not the best but the local branch and its staff make the difference to us. In an age when good quality service is hard to find it makes a refreshing change. Reviewed on: 20th January 2026

Hanley Economic Building Society is fantastic.

Hanley are very much on the ball and their customer service is fast to work on anything needed by a customer. It is lovely to speak to someone on the phone, who will personally look at something for you and help you get an answer from someone else. A small gripe that I have is that interest rates for some accounts are low and that there is maintenance every night on online banking, which means that deposits/withdrawals cannot be made at these times. Reviewed on: 20th January 2026

Easy to speak to a friendly real person

Easy to contact by phone and can open savings accounts by post with competitive rates. Also have local branches, it would be good if more were opened Reviewed on: 20th January 2026

Knowledgeable front line staff and OK interest rates.

Knowledgeable front line staff and OK interest rates. Reviewed on: 20th January 2026

A personal service with friendly, professional staff.

A personal service with friendly, professional staff. Reviewed on: 20th January 2026

Saving at Hanley Economic Building Society is great!

Opening the savings account at Hanley Economic Building Society was a breeze. When I forgot some of my details to log in they were very understanding and really helpful. The rate of interest is one of the best. Reviewed on: 20th January 2026

The oldie is calling!!

On the few occasions I've called with minor issues, the staff are always very patient with me. Reviewed on: 20th January 2026

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