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Hanley Economic Building Society: Savings reviews

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4.82
Based on 568 reviews, last reviewed 18th Feb 2026
7700% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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See only 4 star reviews
8%
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Latest highest rating:

5

Very professional warm staff and most helpful. Very professional warm staff and most helpful. Reviewed on: 18th February 2026
Mavis's avatar
Mavis

Latest lowest rating:

2

old fashioned paper based OK in response but always... old fashioned paper based OK in response but always seem to be short of what you really would like Reviewed on: 2nd February 2026
David C's avatar
David C
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About this product

Hanley Economic Building Society savings reviews can help you to find out more about life at Hanley Economic Building Society. How easy is it to contact Hanley Economic Building Society? And how friendly are they? Our Hanley Economic Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hanley Economic Building Society Savings reviews (568)

Dreadful customer service at longton branch on 19th June 2020

1
Appalling customer service it was made quit clear that we and any other customers weren’t welcome in branch and should only ring in(impossible for what was needed). I have worked frontline all through covid and to behave like this is unnecessary, unprofessional and scare mongering. I am 55 and my parents opened accounts for myself and my siblings when we were children . Will definitely be closing all accounts down when all this is over Reviewed on: 19th June 2020
Charl Burton's avatar
Charl Burton
Reply from Hanley Economic Building Society Thank you for taking the time to provide feedback on the service you’ve received at our Longton branch. We are sorry that you feel we haven’t provided the high levels of customer service to you, which we always aspire to achieve. If you would like to discuss your experience in more detail please call 01782 255000 and ask for our Head of Branches. Response date: 22nd June 2020
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Hanley Economic Building Society

Excellent

5
Great customer service. Sound professional advice. Range of products available. Reviewed on: 28th November 2019
Williams's avatar
Williams
Reply from Hanley Economic Building Society Thank you very much for your feedback. Response date: 13th February 2020
The Hanley Economic Building Society Logo
Hanley Economic Building Society

Excellent

5
Excellent customer services - lovely people Reviewed on: 24th November 2019
Deborah's avatar
Deborah

Great

5
Open up on Monday all branches + Abigail has a brilliant customer 1st attitude Reviewed on: 21st November 2019
Gavaghan's avatar
Gavaghan

Excellent

5
Everything is very good, excellent. Reviewed on: 15th November 2019
Zabada's avatar
Zabada

Pleasure

5
I cannot think of anything, it's already very good Reviewed on: 11th November 2019
Mr Goodwin's avatar
Mr Goodwin

Value for Money

4
Better promotion of savings rates Reviewed on: 11th November 2019
Michael's avatar
Michael

Personal

5
The fact that there are familiar faces and access to a 'real' person Reviewed on: 10th November 2019
Diane's avatar
Diane

Savings review

5
It is nice dealing with someone who is actually 'on your side'! Reviewed on: 10th November 2019
Savings customer's avatar
Savings customer

Excellent!

5
Friendly and informative staff. Very helpful! Well done and thankyou! Reviewed on: 6th November 2019
Paul's avatar
Paul

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