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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.67 (337 reviews)

View other Harpenden Building Society products

4.42

Based on 337 reviews, last reviewed 30th Jan 2025

88% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Always friendly and helpful and customer focussed . Always friendly and helpful and customer focussed . Particularly grateful for their time and understanding when my husband died. Equally helpful wheth... Read more Reviewed on: 30th January 2025

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (337)

Review of the Harpenden Building Society, Savings:

Harpenden Building Society Branch Review

It is in my town, easy to get to and they are always friendly and helpful. Reviewed on: 8th August 2023

Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023

Very thorough and diligent.

Very thorough and diligent. HBS offers good products with a great customer focused culture compared to big banks. Could be modernised slightly, still sending me letters when it could easily be digital but doesn't hinder the service. Reviewed on: 6th April 2024

Reply from Harpenden Building Society Hi Wong, Thank you for your feedback, it is really appreciated. I can absolutely understand where you are coming from and it is on our road map to improve, but not hinder the service we offer our members. Thank you once again. Jon Sweeting Commercial Manager Response date: 9th April 2024

In branch service review

Friendly/knowledgeable staff and local. Reviewed on: 4th April 2024

Reply from Harpenden Building Society Thanks for your feedback,, this is great to read. Kind regards, Jon Sweeting Commercial Manager Response date: 15th May 2024

In branch service review

Easy to deal with, helpful and professional. Reviewed on: 4th April 2024

Reply from Harpenden Building Society Thanks for your feedback, this is great to read. Kind regards, Jon Sweeting Commercial Manager Response date: 15th May 2024

In branch service review

It's a shame the Buckingham branch closed. Lovely friendly staff, quick payout needed as it was a deposit for a bungalow. Thank you. Reviewed on: 4th April 2024

Reply from Harpenden Building Society Thank you for your feedback, and we can understand your disappointment that the Buckingham branch closed. We hope you will be happy in your new Bungalow and if we can be of further assistance in future then please let us know. Kind regards, Jon Sweeting Commercial Manager Response date: 15th May 2024

In branch service review

Friendly in branch. Great interest rates for online savings. Reviewed on: 4th April 2024

Reply from Harpenden Building Society Thanks for your feedback, it is appreciated. Jon Sweeting Commercial Manager Response date: 15th May 2024

In branch service review

Your staff at Leighton Buzzard office are polite, efficient and so helpful. 10/10. Reviewed on: 1st April 2024

Reply from Harpenden Building Society This is great o read. I will make sure this is passed to Isabel and the team at Leighton Buzzard. Jon Sweeting Commercial Manager Response date: 15th May 2024

In branch service review

Leighton Buzzard staff were pleasant, helpful, excellent explaining the T+Cs and answering my questions. Online support team are thoughtful, patient (took a while to realise my difficulties were caused by the Apple iOS) and helpful. They provided good advice, thanks to all. Reviewed on: 1st April 2024

Reply from Harpenden Building Society This is great to read. We are aware of some of the issues with Apple iOS and are working with our partners to improve the user experience. In the meantime, I'll be sure to pass on your feedback to Isabel and the team at Leighton Buzzard. Thanks once again, Jon Sweeting Commercial Manager Response date: 15th May 2024

HBS needs 1 yr fixed rate bonds

HBS needs 1 yr fixed rate bonds Reviewed on: 26th March 2024

Reply from Harpenden Building Society Hi Anthony, Thanks for your feedback. We might have something up our sleeve in the near future, so please sign up for our members newsletter on our website so we can keep you informed of new products. Kind regards, Jon Sweeting Commercial Manager Response date: 27th March 2024

Very helpful when trying to activate my account

Very helpful when trying to activate my account Reviewed on: 25th March 2024

Reply from Harpenden Building Society Hi Andrew, Thank you for your feedback- this is great to read. Kind regards, Jon Sweeting Commercial Manager Response date: 26th March 2024

Great start

Great start - just got your letter explaining progress on my ISA transfer in. But confusingly I also got the same letter on plain paper - presumably your office copy. Reviewed on: 20th March 2024

Reply from Harpenden Building Society Hi Graham, How embarrassing- please accept my apologies. I will discuss this with colleagues to ensure that this does not happen again. Thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 21st March 2024

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Harpenden Building Society: Savings reviews

88% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (337)

Harpenden Building Society Branch Review

Very thorough and diligent.

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

HBS needs 1 yr fixed rate bonds

Very helpful when trying to activate my account

Great start

Do you have a different Harpenden Building Society product?

There's still more to see!

Join Smart Money People

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