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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.67 (335 reviews)

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4.42

Based on 335 reviews, last reviewed 20th Dec 2024

71% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Courteous and efficient. Easy to connect and fully responsive to questions. Reviewed on: 20th December 2024

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (335)

Review of the Harpenden Building Society, Savings:

Poor interest

The interest rate has eroded over time, even when BOE base rate was going up! Reviewed on: 23rd November 2024

Reply from Harpenden Building Society Hi Robert, thank you for your feedback, it is appreciated. I'm sorry to understand you feel your interest has eroded over time- specifically mirroring movements in the Bank of England Base rate. We have worked hard to ensure that all our products provide good outcomes, fair value and assists customers in achieving their financial objectives. Currently the vast majority of our savers receive better than the UK average savings rate. In addition to this, our closed issue products are priced to match their open book equivalent. We have, and will continue to signpost customers to new products so they can make an informed choice to decide is a new product would be suitable. We have made also the process to switch accounts much simpler and without the need to submit a full application number. Your feedback is appreciated, and id we can be of any further assistance then please do not hesitate to contact me at [email protected]. Jon Sweeting Commercial Manager Response date: 25th November 2024

Very thorough.

Very thorough. Good levels of security used. A little daunting at first but if time is taken to read through all information, it's quite straightforward. Reviewed on: 11th August 2024

Reply from Harpenden Building Society Hi Angelica, Thank you for your feedback. It's always a delicate balance to ensure proportionate security, and an user friendly experience, and i'm glad on this occasion that we have met your expectations. We really appreciate your review. Kind regards, Jon Sweeting Commercial Manager Response date: 12th August 2024

In branch service review

Straightforward to use. Quick response and paperwork sent promptly. Reviewed on: 10th August 2024

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 9th September 2024

I'm not great with online account opening so phoned...

I'm not great with online account opening so phoned 3 times to get advice, each time speaking to someone different. All extremely helpful to me. Lovely to actually speak to a human being who was happy to help! 10 out of 10, give those ladies a pay rise! Reviewed on: 7th August 2024

Reply from Harpenden Building Society Hi LJB, Thanks for your feedback and i'm sure the ladies who spoke to you will be delighted with your review... especially your thoughts regarding a pay rise! If we can be of any further assistance to you then please do not hesitate to contact us. Yours sincerely, Jon Sweeting Commercial Manager Response date: 8th August 2024

Customer service

In every interaction I have had with them, the staff at the Leighton Buzzard branch of Harpenden Building Society have been extremely professional, helpful and friendly. They have answered my queries and dealt with any enquiries very promptly and efficiently. Reviewed on: 3rd August 2024

Reply from Harpenden Building Society This is great to read and thank you for your review. I will make sure that this is passed to Isabel and the team at Leighton Buzzard. Thanks once again, Jon Sweeting Commercial Manager Response date: 5th August 2024

In branch service review

The service of all the staff is great. Polite, friendly, honest and helpful. 10/10. Reviewed on: 31st July 2024

Reply from Harpenden Building Society This is great to read and I'll make sure that this is shared with the team. Thanks for your review. Jon Sweeting Commercial Manager Response date: 2nd August 2024