Write a review

Hastings Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.15 (639 reviews)

View other Hastings Direct products

3.12

Based on 639 reviews, last reviewed 18th Dec 2024

90% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

34%

20%

34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024

Latest lowest rating:

1

Terrible company - put out fake quotes on comparisio... Terrible company - put out fake quotes on comparision sites then when you try and complain say they will get back to you in 4 days!!! No one will give... Read more Reviewed on: 18th December 2024

Read all reviews See your review

About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

Hastings Direct Car Insurance reviews (639)

Review of the Hastings Direct, Car Insurance:

Very good

Great value simple to use on line or over the phone beat any like for like quote Reviewed on: 23rd August 2023

GUILTY UNTIL PROVEN INNOCENT

Hastings Direct: GUILTY UNTIL PROVEN INNOCENT A third-party alleged my vehicle was involved in an accident. The third party provided NO TIME, NO LOCATION, NO VEHICLE DESCRIPTION and NO DRIVER DESCRIPTION and reported the details almost 6 MONTHS AFTER the alleged incident. Hastings deemed such a claim to merit “very serious” attention. I still have not been informed of a location to help refute the claim. I provided CCTV images of my vehicle 39 hours after the alleged incident showing zero damage. The vehicle has even been inspected by Hastings. Hastings acknowledge it has not been involved in a collision. I have 19 years NCB and have never had any points on my license. YET HASTINGS REFUSE TO REMOVE THIS ALLEGED INCIDENT FROM MY INSURANCE PROFILE, REFUND THE ADDITIONAL PREMIUM THEY CHARGED ME (ELSE THEY'D INVALIDATE MY INSURANCE) AND HAVE NOW COST ME SEVERAL HUNDRED POUNDS IN ADDITIONAL INSURANCE PREMIUM COSTS ON A NEWLY PURCHASED VEHICLE. Would Hastings Direct CEO @TobiasvanderMeer suffer such customer service I wonder? During a #costoflivingcrisis how many innocent drivers are seeing insurers like Hastings Direct earn interest on their hard-earned money? How can the hurdle to accept a claim be so low @FCA? Reviewed on: 9th September 2024

Fair insurance at a fair price

Easy to join. Covered all my needs. Good price, Reviewed on: 8th September 2024

Used several times now very clear and great price

Used several times now very clear and great price Reviewed on: 7th September 2024

I would be careful with the claim service staff

My husband has been with Hastings Direct for 2 years. On one ocasion they wrongly put in their files that it was my husband fault on a no fault accident. The car was actualy parked and with no one in it, which is funny enough. So I would recommend to pay attention to this one as it can affect your next year premium price. Reviewed on: 5th September 2024

straightforward car insurance.

straightforward easy to use app and very good insurance for a very reasonable price, easy to use and buy online or using the app. when i needed to phone them after an accident they were very polite and helpful. Reviewed on: 4th September 2024

renewel quote high but reduced it after a phone call

Got a renewel quote which was nearly twice as much as last year so did a comparison and rang them up and told them the comparison quote and a very nice man got me a quote much much lower and not much more than the previous years quote Reviewed on: 4th September 2024

Trying to do their best

They handled my case with care even though it was my fault Reviewed on: 4th September 2024

Getting In touch to change some details was extremel...

Getting In touch to change some details was extremely easy. I wasn’t waiting for hours and didn’t get cut off. There wasn’t a million questions or steps. Everything was sorted within 10 minutes start to finish. Reviewed on: 4th September 2024

The price each year beats anything else

The price each year beats anything else Reviewed on: 4th September 2024

Unbeaten Hastings Direct renewal quote

My car insurance renewal with Hastings had increased more than l was expecting especially with an additional years no claim bonus. I therefore shopped around but couldn’t find anything comparable worth charging for so l renewed with Hastings. Reviewed on: 3rd September 2024

Do you have a different Hastings Direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

Hastings Direct has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub