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Hastings Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.14 (642 reviews)

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3.04

Based on 642 reviews, last reviewed 29th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

34%

20%

34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024

Latest lowest rating:

1

DO NOT USE HASTINGS PLEASE Terrible - my car gets stolen and they refuse the claim for a key discrepancy issue and THEN LOSE THAT key! Car has been found by the police and Hasti... Read more Reviewed on: 29th January 2025

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About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

Hastings Direct Car Insurance reviews (642)

Review of the Hastings Direct, Car Insurance:

CheekyCharges Campaigner

Well i had already been with them a year, and they sent my quote for the next year and it was over 50% more than the previous year even though i was in double figures for no-claims and there were no changes from last year. So I decided to used a comparison website and inputting the same details as on the quote, the same company came up as the cheapest insurers on the comparison website, at over 50% less than their quote. So i called them and asked why i had 2 quotes with such different prices and they couldn't answer me, they also tried to quote me a price that was between my two other quotes and when i said it would be cheaper for me to leave them now, and then re-join them with my online quote their answer was 'So why did you bother calling then?' I was simply amazed at that! So the Golden rule should always be- NEVER accept the quote from your current insurers without looking around first, it will save you a fortune! Reviewed on: 6th March 2016

Nothing too much trouble

Wonderful customer service team, was able to resolve my queries with minimum fuss and it was quick and easy to get proof of no claims discount. Reviewed on: 1st October 2017

Cheap and efficient!

A year after passing my test, somebody reversed into me and wrote off my car, hastings sorted everything out within 2 weeks and I got a lovely courtesy car! Prices are the best ive found with no box! Reviewed on: 30th September 2017

Nightmare when it comes to making a claim

I've never known such a prolonged claim experience. We kept getting passed through to different claims handlers who kept asking us exactly the same questions! Do they not all have access to the same systems? They then pass your claim on to yet another company who deals with getting the car assessed etc, which meant more asking the same questions. I know their prices are good however you pay for what you get and the experience with this company is dire. Reviewed on: 30th September 2017

Amazing service

Always helpful and affordable service get really good quotes Reviewed on: 30th September 2017

Very keen to help

Sorted out my insurance when my situation was changing and kept the price lower than comparison sites Reviewed on: 29th September 2017

fabulous company

great quote, with lots of added extras. customer service is wonderful and any problems/claims are swiftly dealt with Reviewed on: 26th September 2017

Simple, well priced and just what I needed!

Says it all in the title, couldn't ask for any more. Well priced premium, handy 'live chat' to use if unsure of anything and quick, to the point answers! Reviewed on: 25th September 2017

Good price - easy purchase!

I bought my car insurance with Hastings recently as it was the most competitive on the market AND it had all the cover I needed! I had a few queries and used their 'live chat' to get these answered, it was quick, easy and hassle-free! Would definitely recommend them. Hopefully, they offer a competitive price next year as I am not looking to switch again! Reviewed on: 25th September 2017

Great

Quick to organise and great price Reviewed on: 21st September 2017

great

great company, no hassle, very helpful. Reviewed on: 21st September 2017

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