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Hastings Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.15 (640 reviews)

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3.12

Based on 640 reviews, last reviewed 10th Jan 2025

97% decrease in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

34%

20%

34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024

Latest lowest rating:

1

Disgraceful car insurance company Awful company will never go with them again. They up your insurance quote every year with a stupid reason why where I can go somewhere else do cheaper... Read more Reviewed on: 10th January 2025

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About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

Hastings Direct Car Insurance reviews (640)

Review of the Hastings Direct, Car Insurance:

Very good

Great value simple to use on line or over the phone beat any like for like quote Reviewed on: 23rd August 2023

Renewal quote should have been better.

Initially their renewal quote was a substantial increase on the previous year despite not having made any claims. However, they reduced their quote to nearer the previous years price after I made a phone call to them. Reviewed on: 24th May 2024

Subject: Complaint Review: Unfair Treatment and Poor...

Subject: Complaint Review: Unfair Treatment and Poor Customer Service from Hastings Direct I am deeply disappointed with the unfair treatment and poor customer service I experienced with Hastings Direct regarding my car insurance. Despite no longer owning the car due to a fault caused by Hastings themselves, I was unfairly forced to continue paying nearly £90 a month for unusable insurance. For seven months, I endured a frustrating back-and-forth between Hastings Direct and the financial ombudsman, with no resolution in sight. While Hastings eventually resolved the issue, the damage to my trust and satisfaction with their company is irreparable. Throughout this ordeal, Hastings Direct displayed a lack of professionalism and empathy in their communication with me. They consistently missed deadlines and failed to provide adequate solutions, exacerbating an already stressful situation. In conclusion, I strongly advise against using Hastings Direct for insurance services. My experience with them has been nothing short of a nightmare, characterized by incompetence and disregard for customer well-being. Reviewed on: 11th April 2024

These guys are absolute scammers do not insure with...

These guys are absolute scammers do not insure with Hastings direct, customer service very poor at resolving any issues you have with your insurance they are just quick to cancel your insurance. Please don't waste your money with these guys. I would recommend you pay a bit extra but go with someone reputable, a company that would go above and beyond to keep there customers and are happy to resolve any situation that arises. Once again please do not insure with Hastings direct Reviewed on: 2nd April 2024

DONT USE

Son's insurance was £900. last year, £1600 this year. So we didn't take it up with them. But got a text saying your car is insured we just need payment. My son spoke to them and told them he'd gone somewhere else and was told by CS that he had to pay £20.00 Cancellation fee. He hadn't take the insurance with them but they insisted he need to pay. What a scam I will advise everyone to not insure with them a lot better and cheap companys out there Reviewed on: 25th March 2024

It is very difficult to cancel the renewal although...

It is very difficult to cancel the renewal although they said you can do by app. It took two hours to cancel. So badly service. Reviewed on: 21st February 2024

Avoid avoid avoid - hidden charges , we got insuranc...

Avoid avoid avoid - hidden charges , we got insurance with Hastings last week. Since then we have been hassled for more and more Info with threats of cancellation. We provided the information. We put my licence held 16 years as I got my licence Feb 2008 now Feb 2024 There was no option for actual date. Police started on 1st Feb my licence on 5th Feb. They are now trying to charge £60 to change this as they're saying it should be 15 years Their math =2008 to 2024 is 15 years Please avoid, put of principal we cancelled but that cost £90 Reviewed on: 15th February 2024

Thieving scum.

Thieving scum. Called and cancelled my policy back in July 2023. Realised in January that they’d carried on taking payments and had not cancelled it. Rang them early January and was told I’d get a call back after the weekend. No call back and they took another payment! Called again to complain and was told that the nothing had been done so started the whole complaint process again. They told me they had listened to the call and I hadn’t cancelled the policy. I demanded to be sent the recording and was told it would take 6-8 weeks for me to receive it! Meanwhile I was told that to cancel the policy and get a refund I would have to provide proof of sale in order to be refunds from that date. I sold the car after keeping it in a garage for a few months after I cancelled the policy as the car was not roadworthy. Since when did you have to provide any of that to cancel your insurance? Absolute shower of w⚓️s. Do not use them. I’d hate to think what I’d have had to go through if I’d needed to make a claim. C U Next Tuesday. Reviewed on: 22nd January 2024

Wish I could give 0 Stars

We have had a multi car policy with Hastings Direct for the last 2 years, our renewal is due on 1st Jan we had a quote last night +£300 increase on last year but decided to renew so rang them at 9.00am to pay in full (£920) to be told that there is a problem with our policy and their system won’t let us renew. I have spent 2.5 hours on and off the phone with them this morning just to be told they don’t know what the problem is so with less than 24 hours left on our insurance to just go elsewhere. To add insult to injury even though I paid in full last December I have received an email saying that I owe them £46.00 for cancelling the policy even though they cancelled it. To be fair their customer service people have tried their best but do come across as clueless. To think I bought my house and contents insurance with them last night I am now regretting that decision. Reviewed on: 30th December 2023

Late renewal of home and contents insurance

Called to renew house and contents insurance but missed renewal date by 12 hours. Agent said I would need to complete another application. She told me to go to a comparison web site to get quotes. Called back in an hour to try and renew policy again. The agent also told me the same. Tried a compare site, got a price £££’s cheaper through a different company. Not sure how the agents win any commissions though. Reviewed on: 17th December 2023

Very unprofessional, aggressive, I do not recommend

Very unprofessional, aggressive, I do not recommend Reviewed on: 16th December 2023

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