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Hastings Direct: Home Insurance reviews

Name: Home Insurance
Rating: 3.26 (57 reviews)

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3.16

Based on 57 reviews, last reviewed 28th Dec 2024

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

40%

16%

33%

Latest highest rating:

5

Great price, not had to contact them yet though Great price, not had to contact them yet though Reviewed on: 5th September 2024

Latest lowest rating:

1

Blanket Refusal To Renew Home Insurance Received anote 28.12.24 saying they would not renew our home insurance when it runs out in a month. No specific reaosn given, juts that some area had ... Read more Reviewed on: 28th December 2024

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About this product

Before taking out a home insurance policy, you should check customer reviews to be confident that the provider is reputable. Although a secure policy is key, a provider you can trust is just as important. We collect Hastings Direct home insurance reviews to provide you with insight from genuine policyholders.

Hastings Direct offers buildings insurance, contents insurance and a combined policy of the two. Choose between Hastings Direct and Hastings Premier, depending on your needs. All policies can be tailored to meet your individual needs and budget. You can make your policy more secure by adding on additional extras.

Does Hastings Direct sound like the right provider for your home insurance needs? Find out more about the insurer and its policies from genuine policyholders on Smart Money People. Learn how satisfied customers were with the service they received and whether they would renew their policies. Find out how secure both levels of cover are to help determine which is right for you. Read our Hastings Direct home insurance reviews today.

Have you had a home insurance policy with Hastings Direct? Share your experience with others. Tell us why you chose them as your insurer, and which policy you selected. Were you satisfied with your choice and was the price of your premium reasonable for the level of cover? Would you recommend Hastings Direct to your family and friends?

Write an honest Hastings Direct home insurance review. Together, we can help people like you make better decisions.

Hastings Direct Home Insurance reviews (57)

Review of the Hastings Direct, Home Insurance:

So easy to use their website and get a quote

So easy to use their website and get a quote Reviewed on: 23rd August 2024

Home emergency- locks needed changing

My daughters bag was stolen with house keys in her bag. Called HastingsDirect home emergency number. Call answered in seconds, no call menu’s , no offshore call centre. Call handler very helpful and knowledgeable, explained the process and time lines. Whilst on the call had txt msg with a link that took me to a job tracking service a bit like tracking a parcel delivery but better. Locksmith calling within 20 mins and arrived within 1 hour. Very polite and helpful. Changed all locks within 30 mins and left a contact number to call direct if any issues. Fantastic service 10/10. Thank you HastingsDirect Reviewed on: 12th June 2022

Terrible

Bought a house insurance to cover building and content. When I tried to claim for a cracked and chipped toilet bowl after accidentally dropping a glass perfume bottle in it, I was advised this was not covered at all by neither content or building insurance. This was after 5 days of communication (!) Having disseminated the policy for both, I uncovered that I had paid for a very expensive document that was not worth the paper it was written on. I immediately cancelled it and went back to my old trusted insurer despite being more expensive. PLEASE don't make the same mistake as I did and waste your time or money! Hastings Direct are only a broker not the insurer. The only people benefitting are Hastings. Reviewed on: 16th July 2021

Terrible!

Great price & everything clearly explained

I was very impressed with the quote I was given by Hastings Direct. Staff were very helpful & answered all my questions. I renewed for a second year with Hastings Direct. Reviewed on: 13th July 2020

Great quote, shoddy service

Their quote on Confused.com for home and contents insurance ticked every box; that is until I tried to complete my purchase with the provider, all I got was a twily wheel which continued for the next 30 mins until it timed out. I contacted by Facebook Messenger, to be informed they were having "technical" issues and they could get someone to call me but it would take up to 3 days (my insurance was due for renewal before that). They then gave me a link to webchat trying to speak to anyone proved impossible. Then I tried phoning - the number given was one which costs £6 to call (very small letters - beware if considering phoning!!). but eventually, after persisting via Facebook messenger they supplied two other numbers - neither of which actually worked! either the person supplying them was clueless about this or they were trying to fob me off personally I would never consuder thiscompany again; they are a complete joke - if that is how they go about trying to attract new custom I shudder to think about the treatment I could get if I were with them and needed to make a claim. I am glad I never actually parted with any money and took out a policy with them. How they continue to function with this kind of shoddy service is beyone me! Reviewed on: 12th July 2020

Home Insurance

Home insurance excess too high to deal with water damage Reviewed on: 27th April 2020

Avoid immoral staff and ethics

One star rating but would rather zero... Absolutely dreadful company to have dealings with. We have had our car stolen so 3 weeks on and no further forward getting a resolution. Our first communication with Hastings straight away the advisor threw down our necks how much it was going to cost us. Sympathy doesn’t ring out of their mouths they don’t care it’s turned your life upside down. We have had to purchase another car on finance whilst we wait for them to sort their sorry backsides out. We sought a new policy with a 64 plate ŠKODA Octavia AA were offering 12 months fully comprehensive for £330 a month £200 excess. We called Hastings (30 mins of being on hold) to see if they could be competitive so the adviser told us if we paid £116 for the rest of the policy (4 months left) we would have no more to pay till Renewal. How wrong she was!!! It turns out as well as the £116 they lied about they still want £29.85 for the next 4 months as well That’s costing us nearly £240 for 4 months insurance!!! When we could have had 12 months for £90 more! Hastings you’re absolutely despicable every member of your “team” doesn’t know if they are a flag or a balloon every adviser pulls bs from the back of their imagination and fill us with lies. I’m livid and will do my upmost to share the disgusting experience I’ve had. From hours and hours of being on hold sitting through your monotonous Hypocritical recordings, trying a to find an adviser that actually knows something... it’s a joke you’re a joke and as long as I have a hole in my head I will make sure I never use you again and slate your company till I’m blue Reviewed on: 9th November 2019

Admin charges after you have taken out the policy

I have had nothing but problems with this company. As we had an insurance policy for one car already with this company, I asked for a quote for another car and got a great price. Unfortunately when the policy came through, they had made it a multicar policy, so the great price was for only 6 months not 12 months, so not great at all. When I phoned and pointed this out, they wanted to keep £20 for administration even though the policy had not started. The next trick was to pay back £100 less, as they decided they would keep this to cover the remaining months direct debit payments due on the original car policy they had added this vehicle to. After 2 hours of phone calls they agreed to pay everything back. I then did a quote on two comparison websites and took one of those out. Hastings then called to say the quotes did not match and they would need £55 to amend the policy. I was told I could cancel the policy, but would have to pay £20 admin fee, even though my exact job was not listed on the comparison site. After another two calls they agreed to reduce the extra I would have to pay from £55 to £20 as they would waive their £35 admin fee. When this policy expires I will not deal with Hastings again as I have a feeling this is their way of bumping up your insurance cost in admin fees. Reviewed on: 10th October 2019

good company

really good company to deal with makes the purchase so much easier Reviewed on: 28th July 2019

No frills no hassle

Straight forward to engage with, good value and so easy to make changes. Reviewed on: 6th July 2019

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