Haven Reviews

  Ratings based on 41 reviews       Last review 1 month ago    

Haven Insurance, founded in 2002 is a UK insurer based in Gibraltar. If you're thinking of taking out a policy with Haven for your next car, or home insurance, read our Haven reviews first to see what people are saying. Already have a Haven insurance...

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Haven Insurance, founded in 2002 is a UK insurer based in Gibraltar. If you're thinking of taking out a policy with Haven for your next car, or home insurance, read our Haven reviews first to see what people are saying. Already have a Haven insurance policy? Write your own review on Smart Money People and help others decide which financial products to choose

Overall Rating

Poor

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Haven Review Insight

What are people saying in their reviews?

Communication

62% of feedback is Process related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: Online

Haven Products 41

Car Insurance

270 THIRD PARTY WHEN AT OTHE INSURER 180 FULL COM

On acorn 5 years no claim bonus at zego 180 1 year no claims bonus

Reviewed on 7th December 2020
Ahmad's avatar
Ahmad
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Car Insurance

Stay away at all costs

Absolutely terrible customer service, rude and unprofessional no help to anyone, hopefully this will be one of the companies that fold in the pandemic.

Reviewed on 16th November 2020
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P
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Car Insurance

Mr Ayaz

Very bad insurance had slot problem very they try to make you never leave them

Reviewed on 23rd September 2020
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Mr ayaz
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Car Insurance

A thugs company

1. Very rude front desk... Read more

1. Very rude front desk services.
2. They provide wrong information and always lie.
3. They sell Haven Insurance (Haven Insurance, No.1 Grand Ocean Plaza, Ocean Village, Gibraltarare) are not helpful at all.
4. They do not close the claim in a normal time and always take long time to finalise the claim. So, they can charge higher premium from the non fault insurer.
5. There telephone communication is very poor and their call centre in India. Calls are replied from India. An Indian guy will receive the call and try to talk with Liverpool accent. Always they drop the connections without satisfactory reply. They do not reply email queries. So it is very hard and time consuming to get them.
6. They are not willing to give back extra premium what they charge from a non fault insurer, they promised.
7. They do not give information that if a non-fault insurer (whose claim they hold intentionally and do not finalise the claim) renew the insurance for less than one year will lose no claim bonus and will not get back the extra premium paid.
So, I do not recommend them at all. ( If anybody like to know more about their fishing and evil procedure, just email me for details to 'rubaiyat.ferdous@gmail.com). Please do not believe any 5 star reviews about them.
********
Edited on 25/08/2020

On 20/12/2019 I was waiting for my rider in front of Madame Tussauds. A Black Cab driver hit my car's right front side. I have sent the videos, Images and my job requested proof from Uber to support my claim. But the other driver did not submit any proof as he denied his fault. He is also a Haven Insurance client. So, they are not finalising the claim.
videos link:
1. https://youtu.be/Syu5C2j7xOk
2. https://youtu.be/tvSvrY1_TAY

Reviewed on 25th August 2020
Rubaiyat's avatar
Rubaiyat
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Car Insurance

The worst ever insurance company!!!!

Haven Insurance will never stand back to defend you like other insurance companies do with their customers when they need support. Instead that they will try to blame you just you to feel you are guilty in any situation. Their staff is very... Read more

Haven Insurance will never stand back to defend you like other insurance companies do with their customers when they need support. Instead that they will try to blame you just you to feel you are guilty in any situation. Their staff is very rude,unprofessional and unpleasant.
I will not recommend them to anyone!
Avoid them like a plague at any cost!!!!

Reviewed on 23rd July 2020
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Ilko Mirchev
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Car Insurance

Horrendous

Worst company ever! Agreed on a 58 pound premium to try and get charged 70. Couldn't get hold of anyone on the phone and took them over a few days to respond to emails

Reviewed on 21st July 2020
Harriet 's avatar
Harriet
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Car Insurance

WORST INSURANCE COMPANY

Got Insured twice with them and both time it wasn't my fault but they took the liability and put me on fault. Never ever go for them. Worst customer service no support what so ever

Reviewed on 7th July 2020
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A
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Car Insurance

Worst insurance company I have dealt with in 20 years

I was involved in a hit and run where the third party was clearly speeding on a 30 mph road, after the impact my black was nearly in 2 pieces down the middle, the dash and steering wheel all twisted, rear axle on the floor, wheel hub, detached. After... Read more

I was involved in a hit and run where the third party was clearly speeding on a 30 mph road, after the impact my black was nearly in 2 pieces down the middle, the dash and steering wheel all twisted, rear axle on the floor, wheel hub, detached. After impact third party abandoned their vehicle and ran off.
Even though the third party paid for damages straight away, haven are now indicating they are going to admit liability. Why u ask?
Apparently they are saying you cannot prove the difference Between a 30mph impact or a 70 mph impact, also the fact the third party driver broke the law, fled and abandoned the vehicle without exchanging any details, makes no difference to them.
Absolutely mind boggling, is this the kind of insurance company you want to be insured with???

Reviewed on 24th June 2020
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Ali
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Car Insurance

Worst insurance

One of the worst insurance i ever had I bought taxi insurance from them and cause of covid 19 i said to them i want to finish my insurance and they said we can amend your insurance from taxi to normal car insurance and i was agreed with this... Read more

One of the worst insurance i ever had I bought taxi insurance from them and cause of covid 19 i said to them i want to finish my insurance and they said we can amend your insurance from taxi to normal car insurance and i was agreed with this Everything was solved but they finished my normal car insurance aswell without telling me they put my life my family life in trouble i was driving my car without insurance 2 weeks luckily no one stoped me if anyone wants proof i can show them all the email about insurance

Reviewed on 25th May 2020
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Sarfraz
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Car Insurance

disgusted

I bet it was champagne all round when they heard of Covid-19 BEST EXCUSE to escalate our "mushroom" treatment philosophy. They're a disgrace to the Insurance industry

Reviewed on 22nd May 2020
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Quirky Fix
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Car Insurance

The worst insurance SCAM

... Read more


Haven taxi insurance policy... Paying for a taxi insurance £2700 a year...
I had a none fault car accident. When I reported it to Haven they offered me the service to claim for the personal injury. What they didn’t say is that the insurance doesn’t cover for that!!
After 10 days and have received contracts to be signed from their solicitors company which I didn’t sign, then I received an email saying that the car insurance doesn’t cover for a personal injury claim. So if you trust you just sign the contract and you are not advised that you will have to pay for that service!!
On the other side, the car insurance offered me to collect my car to be repaired and drop off a courtesy car in the meantime.
They kept my car in the garage for 20 days to change a bumper!!! The first 2 weeks they hadn’t done anything to the car. Why? Because then they can charge to the Third Party all these days for the hire vehicle.
What car do you think they dropped off? The newest E Class, when my car is 8 years old. Why? Because they want to charge to the Third Party £350 a day for that car!! When you can get that car for £250-300 a week!!.
When I told them to collect the hire vehicle after a week time to keep it, as I didn’t need it anymore, they made it so difficult and asking me so many questions about why I didn’t need the car longer? So rude stuff who almost didn’t allow me to give back the car in a different location which was more convenient for me. As I couldn’t to be at home all day waiting for them to come and collect the car. They just wanted to charge more and more to the Third Party.

You have a car accident and then they call you every day to try to drop off the courtesy car to start getting money. I had to tell them every day during 3 weeks that I didn’t need the car yet as I was injured and I wasn’t driving at all.
When they asked me if I could pay for a hire vehicle I told them that I couldn’t and I said to them that I had enough expenses with my own car. I couldn’t afford more expenses.
Now it’s almost 3 months since the car accident happened, they are still asking me to prove that I can pay for that car!! when I already told them that I couldn’t pay for another car!! And even they told me all times that the third party will pay for that!!
Why did they drop off that new car if my car worths £4000?? Why do they make everything so difficult?? Why didn’t they drop off a cheap car for me when I told them that I couldn’t afford to pay for another car!!.
I’ve never seen a service like that in my life and I drive for 24 years.
This is the service you get with this insurance.

Reviewed on 7th March 2020
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Katherine
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Car Insurance

There underwriters Red Sands are totally incompetent to sell insurance products

Haven insurance, there underwriters Red Sands are totally incompetent and out of touch to be able to sell any insurance products to any customers base in the UK.... Read more

Haven insurance, there underwriters Red Sands are totally incompetent and out of touch to be able to sell any insurance products to any customers base in the UK.
In other words they are unreliable to deal as well as Haven and Acorn insurance unreliable over price and the brokers tells so much lies about there products

Reviewed on 5th March 2020
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Marcella Soalla-Bell
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Car Insurance

Haven is a very bad insurance company for cars

There brokers Acorn Insurance is a very horrible company, and they treat all their customers in a very appalling and horrible manner. They do not assist you in any way, but antagonistic, bullying and very nasty yo talk to. There renewals... Read more

There brokers Acorn Insurance is a very horrible company, and they treat all their customers in a very appalling and horrible manner. They do not assist you in any way, but antagonistic, bullying and very nasty yo talk to. There renewals team are very nasty to deal with as a company. To cut a long story do not buy any insurance from them. Please go elsewhere for insurance

Reviewed on 4th March 2020
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Marcella Soalla-Bell
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Car Insurance

Fraud company

I’ve been insured with haven for my taxi last two years. First year they charged me £3200 and second year for 2700. End of my second year I made a claim due to electronics caught fire. I had comprehensive insurance but they refused to give me the co... Read more

I’ve been insured with haven for my taxi last two years. First year they charged me £3200 and second year for 2700. End of my second year I made a claim due to electronics caught fire. I had comprehensive insurance but they refused to give me the courtesy car stating it’s not included in comprehensive insurance?? My car is worth £6000 and after six weeks hassle they offered me £2800 for my car. Upon protest, they said you can make formal complaint which will take up to six weeks. I’m without work and can’t wait any longer. So I took the money and bought another car and insured with some other company which despite me making claim recently offered me £2475 for a year with the courtesy car included in case of any accident. Avoid these fraudsters!

Reviewed on 28th February 2020
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Azim
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Car Insurance

Frauds & Liars

Paying a fully comprehensive insurance, made a claim which they authorised with Totoya, now they are not paying me. They dont want to pass on phone to a manager either. I've been so stressed since my car part was stolen and they have tripled the... Read more

Paying a fully comprehensive insurance, made a claim which they authorised with Totoya, now they are not paying me. They dont want to pass on phone to a manager either. I've been so stressed since my car part was stolen and they have tripled the stress, my car is my livelihood and they are aware of it and dont care. I wish I had read all these reviews before insuring my car with them. They say one thing and do another, giving me incorrect information. Please read all reviews before even taking out a policy with them!!!!

Reviewed on 3rd February 2020
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Sham
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Car Insurance

Avoid at all costs!! Stress, waste of time, anxiety, accusations of fraud

I have had this policy for months now.. All of a sudden they cancel my policy because my partner used my telephone number on the quote. My partners policy cancelled also. When i called multiple times to explain (taking time off work way past my lunch... Read more

I have had this policy for months now.. All of a sudden they cancel my policy because my partner used my telephone number on the quote. My partners policy cancelled also. When i called multiple times to explain (taking time off work way past my lunch break) they have reinstated both policies but only for 1 WEEK. Then they send me a letter asking to provide countless documents to confirm my insurance. Mind you both me and my partner have already done this. And given me 7 days from the date of the letter to respond so by the time the letter arrived i now have two days left or my policy will be cancelled. Accused of fraud, because me and my partner used the same telephone number. 2nd week Been trying to sort this out and caused anxiety and stress for both of us,. Stay away from the company, cant imagine what would happen if we got in an accident at this rate we would both be accused of fraud and god knows what else.

Reviewed on 28th January 2020
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Gabriela Bikarova
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Car Insurance

TERRIBLE

one of havens clients hit me and drove off , they told me to wait 3 months as the client would not reply to their emails or messages , after waiting 3 months i have been given the run around . please avoid this company it seems the only people who... Read more

one of havens clients hit me and drove off , they told me to wait 3 months as the client would not reply to their emails or messages , after waiting 3 months i have been given the run around . please avoid this company it seems the only people who take out policys with this company are dodgy drug users . if you get into an accident with a haven client good luck .

Reviewed on 22nd January 2020
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078855
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Car Insurance

Thieves

My fathers car got stolen outside my house. They refuse to pay money for the car because I was a previous owner of the car and I was still paying finance on the car. The V5 logbook was in my father's name, he was only one insured driver of this car... Read more

My fathers car got stolen outside my house. They refuse to pay money for the car because I was a previous owner of the car and I was still paying finance on the car. The V5 logbook was in my father's name, he was only one insured driver of this car and he provided bank statements showing payments being taken by them. All this was not enough... They made assumptions that my father was not at my address when the car was stolen which is complete lies. On the they of burglary the police attended the house and he was there. Please avoid this company !!!!!! My father case is delt by financial ombudsman now.

Reviewed on 6th January 2020
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Sebastian Petzold
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Car Insurance

AVOID AVOID

My husband had a black cab insured with them as they were slightly cheaper ....they have settled a claim on his behalf without his consent for a scuff to a car bumper wait for it ...at the cost of £1000!!!!!!!!!! A scuff that could be T cutted out ... Read more

My husband had a black cab insured with them as they were slightly cheaper ....they have settled a claim on his behalf without his consent for a scuff to a car bumper wait for it ...at the cost of £1000!!!!!!!!!! A scuff that could be T cutted out they, they are a beyond awful company and do nothing to support the people who insure their vehicles and trust them. I honestly wish we had googled them before we naively used them it’s been a very costly exercise.

Reviewed on 5th December 2019
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Kim Taylforth
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Car Insurance

Crap customer service.

So over a MONTH ago I was crashed into by another driver. Who was on drugs and on my side of the road at 60mph. My car was deemed a total loss 2 weeks ago and even to this day. I've had to call up everyday to find out where my money is. I keep getting... Read more

So over a MONTH ago I was crashed into by another driver. Who was on drugs and on my side of the road at 60mph. My car was deemed a total loss 2 weeks ago and even to this day. I've had to call up everyday to find out where my money is. I keep getting lied to and made to feel like a criminal they're now investigating me because I bought a 10 grand car while on disability benefits. I have had to prove a years worth of bank statements so they can invade my privacy and go through everything I've bought. And guess what? It's still not good enough. I'm still waiting for them to tell me if what I've supplied them is enough which I have been waiting for over a week. Please dont expect to get your money off of these idiots for months. Also. If your car was a weite off to begin with they will take 20 percent and your excess aswell as your year premiums out of your settlement. So even though my car was fixed to a very road worthy condition they took 3 grand out of my settlement to begin with. They are scamming little b*****ds. Acorn insurance is my insurance and these are the lot who deal with them. They leave you on hold on purpose and pretend their manager has "gone home for the week" I wish I went straight to his insurance now.

Reviewed on 22nd November 2019
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Tr182pr
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