Haven Reviews

  Ratings based on 47 reviews       Last review 5 days ago    

Haven Insurance, founded in 2002 is a UK insurer based in Gibraltar. If you're thinking of taking out a policy with Haven for your next car, or home insurance, read our Haven reviews first to see what people are saying. Already have a Haven insurance...

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Haven Insurance, founded in 2002 is a UK insurer based in Gibraltar. If you're thinking of taking out a policy with Haven for your next car, or home insurance, read our Haven reviews first to see what people are saying. Already have a Haven insurance policy? Write your own review on Smart Money People and help others decide which financial products to choose

Overall Rating

Poor

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Haven Review Insight

What are people saying in their reviews?

Accountability & Delivery

65% of feedback is Process related

Customer profile

Top Age Profile: 35-44

Top Channel Preference: Phone

Haven Products 47

Car Insurance

Scam!!!!!!! Avoid!!

DO NOT USE THIS COMPANY! They are the worst car insurance company I’ve ever known to exist. Please do not use them. So so many reasons! Just read their reviews. Day 7 no courtesy car, my cars still at the recovery garage! Poor poor communication and v... Read more

DO NOT USE THIS COMPANY! They are the worst car insurance company I’ve ever known to exist. Please do not use them. So so many reasons! Just read their reviews. Day 7 no courtesy car, my cars still at the recovery garage! Poor poor communication and very sloppy service.

Reviewed on 16th October 2021
Peachey Melissa's avatar
Peachey Melissa
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Car Insurance

Rude and unprofessional people

How this company even got a trading license I don't know rude inconsiderate and I hope that when their family members ring up to claim from their company they get treated the same and maybe they will understand why this company is never going to lady... Read more

How this company even got a trading license I don't know rude inconsiderate and I hope that when their family members ring up to claim from their company they get treated the same and maybe they will understand why this company is never going to lady long

Reviewed on 2nd October 2021
Thomas Harvey's avatar
Thomas Harvey
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Car Insurance

Could not fault

I was recently hit by a Haven Insured taxi driver. The company contacted me before I had a chance to contact my insurance company. As the damage was minor I accepted their offer to settle the claim. A high grade hire car was provided through out and... Read more

I was recently hit by a Haven Insured taxi driver. The company contacted me before I had a chance to contact my insurance company. As the damage was minor I accepted their offer to settle the claim. A high grade hire car was provided through out and the repairs carried out to a Very high standard. While I recognise this reduces their costs I could not fault the service or tbe quality of the repairs. It also protected my no claims and avoided any excess. Very professional company

Reviewed on 15th September 2021
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Stephen S
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Car Insurance

Run, cowboys

If i could give them 0 stars I would, 0 customer service, had a claim for water damage, they took so long to get the claim started being passed through multiple companies and then finally having the car recovered that the water rose more while we... Read more

If i could give them 0 stars I would, 0 customer service, had a claim for water damage, they took so long to get the claim started being passed through multiple companies and then finally having the car recovered that the water rose more while we waited for help causing more damage to the car, we’ve done all the admin for them twice because they lost all the evidence the first time, waited 3 weeks for a pay out after they said the car was written off and we are STILL waiting on the payout, £175 a month for insurance that’s pitiful, run away from this company, they are dodgy running through up to 5 other companies, zero, customer service, no time frame for claim completion to help customers get back up and running, we have to make all the calls they never ring with an update, office is shut over the weekend, and we don’t even have a first offer yet, still paying finance on a car we don’t have while they sit around scratching themselves, they should be investigated. Cowboy Company, furious.

Reviewed on 12th July 2021
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Sewwhatifiknit
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Car Insurance

Absolutely unreliable and unprofessional wouldn't recommend them

I called for a breakdown I provided all the information of the location where my car broke down they noted everything and advised someone will be with me with a recovery truck to take my vehicle to a local garage, three hours passed no sign of them I... Read more

I called for a breakdown I provided all the information of the location where my car broke down they noted everything and advised someone will be with me with a recovery truck to take my vehicle to a local garage, three hours passed no sign of them I called them and they said they are busy and the recovery driver is stuck in traffic. I was absolutely appalled and disgusted, they advised the recovery driver will be another hour. I have never ever experienced anything like this I have had policy with other companies and I never been let down.

Reviewed on 18th June 2021
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Samiul Alam
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Car Insurance

Shocked and disgusted at Haven!

Shocked and disgusted at Haven!! I had a minor accident and due to the incident etc I contacted them the following day to inform them. All was fine until several weeks later I've received a letter telling me that I have to pay Haven £500 because I did ... Read more

Shocked and disgusted at Haven!! I had a minor accident and due to the incident etc I contacted them the following day to inform them. All was fine until several weeks later I've received a letter telling me that I have to pay Haven £500 because I did not report the accident in 24 hours. (No mention of that when I was on the phone to them) I have never heard something as ridiculous as this in my life. £50 I could eventually get my head around but not £500. They are a con, rip off you name it. We are in the middle of a pandemic, people losing their jobs left right and centre. I will NOT be paying anything cause I don't have it.

Reviewed on 8th February 2021
John 's avatar
John
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Car Insurance

270 THIRD PARTY WHEN AT OTHE INSURER 180 FULL COM

On acorn 5 years no claim bonus at zego 180 1 year no claims bonus

Reviewed on 7th December 2020
Ahmad's avatar
Ahmad
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Car Insurance

Stay away at all costs

Absolutely terrible customer service, rude and unprofessional no help to anyone, hopefully this will be one of the companies that fold in the pandemic.

Reviewed on 16th November 2020
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P
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Car Insurance

Mr Ayaz

Very bad insurance had slot problem very they try to make you never leave them

Reviewed on 23rd September 2020
Mr ayaz's avatar
Mr ayaz
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Car Insurance

A thugs company

1. Very rude front desk... Read more

1. Very rude front desk services.
2. They provide wrong information and always lie.
3. They sell Haven Insurance (Haven Insurance, No.1 Grand Ocean Plaza, Ocean Village, Gibraltarare) are not helpful at all.
4. They do not close the claim in a normal time and always take long time to finalise the claim. So, they can charge higher premium from the non fault insurer.
5. There telephone communication is very poor and their call centre in India. Calls are replied from India. An Indian guy will receive the call and try to talk with Liverpool accent. Always they drop the connections without satisfactory reply. They do not reply email queries. So it is very hard and time consuming to get them.
6. They are not willing to give back extra premium what they charge from a non fault insurer, they promised.
7. They do not give information that if a non-fault insurer (whose claim they hold intentionally and do not finalise the claim) renew the insurance for less than one year will lose no claim bonus and will not get back the extra premium paid.
So, I do not recommend them at all. ( If anybody like to know more about their fishing and evil procedure, just email me for details to 'rubaiyat.ferdous@gmail.com). Please do not believe any 5 star reviews about them.
********
Edited on 25/08/2020

On 20/12/2019 I was waiting for my rider in front of Madame Tussauds. A Black Cab driver hit my car's right front side. I have sent the videos, Images and my job requested proof from Uber to support my claim. But the other driver did not submit any proof as he denied his fault. He is also a Haven Insurance client. So, they are not finalising the claim.
videos link:
1. https://youtu.be/Syu5C2j7xOk
2. https://youtu.be/tvSvrY1_TAY

Reviewed on 25th August 2020
Rubaiyat's avatar
Rubaiyat
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Car Insurance

The worst ever insurance company!!!!

Haven Insurance will never stand back to defend you like other insurance companies do with their customers when they need support. Instead that they will try to blame you just you to feel you are guilty in any situation. Their staff is very... Read more

Haven Insurance will never stand back to defend you like other insurance companies do with their customers when they need support. Instead that they will try to blame you just you to feel you are guilty in any situation. Their staff is very rude,unprofessional and unpleasant.
I will not recommend them to anyone!
Avoid them like a plague at any cost!!!!

Reviewed on 23rd July 2020
Ilko Mirchev's avatar
Ilko Mirchev
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Car Insurance

Horrendous

Worst company ever! Agreed on a 58 pound premium to try and get charged 70. Couldn't get hold of anyone on the phone and took them over a few days to respond to emails

Reviewed on 21st July 2020
Harriet 's avatar
Harriet
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Car Insurance

WORST INSURANCE COMPANY

Got Insured twice with them and both time it wasn't my fault but they took the liability and put me on fault. Never ever go for them. Worst customer service no support what so ever

Reviewed on 7th July 2020
A's avatar
A
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Car Insurance

Worst insurance company I have dealt with in 20 years

I was involved in a hit and run where the third party was clearly speeding on a 30 mph road, after the impact my black was nearly in 2 pieces down the middle, the dash and steering wheel all twisted, rear axle on the floor, wheel hub, detached. After... Read more

I was involved in a hit and run where the third party was clearly speeding on a 30 mph road, after the impact my black was nearly in 2 pieces down the middle, the dash and steering wheel all twisted, rear axle on the floor, wheel hub, detached. After impact third party abandoned their vehicle and ran off.
Even though the third party paid for damages straight away, haven are now indicating they are going to admit liability. Why u ask?
Apparently they are saying you cannot prove the difference Between a 30mph impact or a 70 mph impact, also the fact the third party driver broke the law, fled and abandoned the vehicle without exchanging any details, makes no difference to them.
Absolutely mind boggling, is this the kind of insurance company you want to be insured with???

Reviewed on 24th June 2020
Ali's avatar
Ali
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Car Insurance

Worst insurance

One of the worst insurance i ever had I bought taxi insurance from them and cause of covid 19 i said to them i want to finish my insurance and they said we can amend your insurance from taxi to normal car insurance and i was agreed with this... Read more

One of the worst insurance i ever had I bought taxi insurance from them and cause of covid 19 i said to them i want to finish my insurance and they said we can amend your insurance from taxi to normal car insurance and i was agreed with this Everything was solved but they finished my normal car insurance aswell without telling me they put my life my family life in trouble i was driving my car without insurance 2 weeks luckily no one stoped me if anyone wants proof i can show them all the email about insurance

Reviewed on 25th May 2020
Sarfraz 's avatar
Sarfraz
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Car Insurance

disgusted

I bet it was champagne all round when they heard of Covid-19 BEST EXCUSE to escalate our "mushroom" treatment philosophy. They're a disgrace to the Insurance industry

Reviewed on 22nd May 2020
Quirky Fix's avatar
Quirky Fix
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Car Insurance

The worst insurance SCAM

... Read more


Haven taxi insurance policy... Paying for a taxi insurance £2700 a year...
I had a none fault car accident. When I reported it to Haven they offered me the service to claim for the personal injury. What they didn’t say is that the insurance doesn’t cover for that!!
After 10 days and have received contracts to be signed from their solicitors company which I didn’t sign, then I received an email saying that the car insurance doesn’t cover for a personal injury claim. So if you trust you just sign the contract and you are not advised that you will have to pay for that service!!
On the other side, the car insurance offered me to collect my car to be repaired and drop off a courtesy car in the meantime.
They kept my car in the garage for 20 days to change a bumper!!! The first 2 weeks they hadn’t done anything to the car. Why? Because then they can charge to the Third Party all these days for the hire vehicle.
What car do you think they dropped off? The newest E Class, when my car is 8 years old. Why? Because they want to charge to the Third Party £350 a day for that car!! When you can get that car for £250-300 a week!!.
When I told them to collect the hire vehicle after a week time to keep it, as I didn’t need it anymore, they made it so difficult and asking me so many questions about why I didn’t need the car longer? So rude stuff who almost didn’t allow me to give back the car in a different location which was more convenient for me. As I couldn’t to be at home all day waiting for them to come and collect the car. They just wanted to charge more and more to the Third Party.

You have a car accident and then they call you every day to try to drop off the courtesy car to start getting money. I had to tell them every day during 3 weeks that I didn’t need the car yet as I was injured and I wasn’t driving at all.
When they asked me if I could pay for a hire vehicle I told them that I couldn’t and I said to them that I had enough expenses with my own car. I couldn’t afford more expenses.
Now it’s almost 3 months since the car accident happened, they are still asking me to prove that I can pay for that car!! when I already told them that I couldn’t pay for another car!! And even they told me all times that the third party will pay for that!!
Why did they drop off that new car if my car worths £4000?? Why do they make everything so difficult?? Why didn’t they drop off a cheap car for me when I told them that I couldn’t afford to pay for another car!!.
I’ve never seen a service like that in my life and I drive for 24 years.
This is the service you get with this insurance.

Reviewed on 7th March 2020
Katherine 's avatar
Katherine
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Car Insurance

There underwriters Red Sands are totally incompetent to sell insurance products

Haven insurance, there underwriters Red Sands are totally incompetent and out of touch to be able to sell any insurance products to any customers base in the UK.... Read more

Haven insurance, there underwriters Red Sands are totally incompetent and out of touch to be able to sell any insurance products to any customers base in the UK.
In other words they are unreliable to deal as well as Haven and Acorn insurance unreliable over price and the brokers tells so much lies about there products

Reviewed on 5th March 2020
Marcella Soalla-Bell's avatar
Marcella Soalla-Bell
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Car Insurance

Haven is a very bad insurance company for cars

There brokers Acorn Insurance is a very horrible company, and they treat all their customers in a very appalling and horrible manner. They do not assist you in any way, but antagonistic, bullying and very nasty yo talk to. There renewals... Read more

There brokers Acorn Insurance is a very horrible company, and they treat all their customers in a very appalling and horrible manner. They do not assist you in any way, but antagonistic, bullying and very nasty yo talk to. There renewals team are very nasty to deal with as a company. To cut a long story do not buy any insurance from them. Please go elsewhere for insurance

Reviewed on 4th March 2020
Marcella Soalla-Bell's avatar
Marcella Soalla-Bell
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Car Insurance

Fraud company

I’ve been insured with haven for my taxi last two years. First year they charged me £3200 and second year for 2700. End of my second year I made a claim due to electronics caught fire. I had comprehensive insurance but they refused to give me the co... Read more

I’ve been insured with haven for my taxi last two years. First year they charged me £3200 and second year for 2700. End of my second year I made a claim due to electronics caught fire. I had comprehensive insurance but they refused to give me the courtesy car stating it’s not included in comprehensive insurance?? My car is worth £6000 and after six weeks hassle they offered me £2800 for my car. Upon protest, they said you can make formal complaint which will take up to six weeks. I’m without work and can’t wait any longer. So I took the money and bought another car and insured with some other company which despite me making claim recently offered me £2475 for a year with the courtesy car included in case of any accident. Avoid these fraudsters!

Reviewed on 28th February 2020
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Azim
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