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30th October 2018
Just dont do it
You will regret it. They wont stick by you at all. They just want there money i would rate them 0 if i can. Absolute rip off
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12th September 2018
poor customer service,no follow up,dodgy contractors...beware
Needed to jump start my car parked on my drive ,as battery discharged ..After 30 min on the phone to Heaven's customer service-(premium number which cost me over £20...)they have sent a recovery vehicle with mechanic who asked me to show him 'a ...
Read moreNeeded to jump start my car parked on my drive ,as battery discharged ..After 30 min on the phone to Heaven's customer service-(premium number which cost me over £20...)they have sent a recovery vehicle with mechanic who asked me to show him 'a positive ' pole in my car.??..he then summoned further assistance..another mechanic arrives to assist him in jump starting my vehicle-(from JD Madden garages LTD)-.Not only the mechanic didn't know what he was doing,he then asked me to sign a box in his electronic device,which I did.When I asked what I was signing,I was told not to worry,copy of report would be send by e-mail....It was sent -only report was totally fabricated-report stated that 'rear lift' was performed...along with 'faulty alternator' -identified.When I complained to Heaven insurance,they have said sometimes reports are 'not totally accurate''...They offered to put a flag on my insurance,making sure that JD Madden LTD,would not assist my car in the future..I have asked for correct report,nothing has been done so far(reported on 21/8/18......Certainly won't be renewing my car insurance..Will be passing my complaint to FO unless resolved promptly. Cowboys.
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13th August 2018
very bad
I have got a small incident with another car very lightly. They charge me £500 and they have doubled my premium. Haven is very bad company. I would like to put ZERO rate but unfortunately does not exist.
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19th May 2018
Brilliant service, reasonable prices
Used Haven for my car insurance as I'd just come off a ban and had a couple accidents against my name everywhere else was quoting me £4000+ got my policy sorted from haven through one answer for just £2200. Very happy with the service and the prices w...
Read moreUsed Haven for my car insurance as I'd just come off a ban and had a couple accidents against my name everywhere else was quoting me £4000+ got my policy sorted from haven through one answer for just £2200. Very happy with the service and the prices wouldnt be on the road if it wasn't for this company.
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9th May 2018
Never ever use this company...!!!!!!!!!!!!!!
Terrible customer service... Called them and Informed about cancelling my insurance policy as I sold my car. They told me to email the request. No reply or confirmation even after two weeks. But, Instalment for insurance has been charged for next...
Read more Terrible customer service... Called them and Informed about cancelling my insurance policy as I sold my car. They told me to email the request. No reply or confirmation even after two weeks. But, Instalment for insurance has been charged for next month too.
I had 5 more months left in my taxi insurance policy. But, customer care recommended not to cancel it and rather get no claim bonus (what a funny advice). They want me to keep the insurance on a car that I no longer own. Further, I was told I will not receive any refund and I will have to pay all remaining instalment for next 3 months even if I cancel the policy. What a rip off. In fact, I will have to pay £1,035 for cancelling a one year policy in 7 months. What a day time robbery?. Who is regulating theses fraudsters..?
No haven here... Don't use them...
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30th March 2018
Do not use haven insurance
Car accident was in January we were told car the car was fully authorised by 4 different claims handlers . Wasn’t authorised till M...
Read more Car accident was in January we were told car the car was fully authorised by 4 different claims handlers . Wasn’t authorised till March!!!
Chris Evans the manager of these handlers promised faithfully he would put a letter with pictures and never did !!! Lies lies lies!!!
Do not use this company and the repair company that they told me to go to PerfectFinish in farnworth near Bolton only painted the car a different shade of white ! And lost a switch inside my car please do not use either companies
Go with a reputable company
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22nd March 2018
Terrible service
Had my car for 7 weeks. Only completed half the car, decided that the other half didn’t need fixing. Awful customer service. They only use small garages with useless mechanics. Avoid at all cost.
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9th September 2017
Don't touch with a barge pole!
Three and a half weeks after my car was picked up by Copart following a total loss accident, that was my fault, I am still waiting to get my money. Have been told 2 weeks running that it will be transferred into my bank account and still waiting. I've...
Read moreThree and a half weeks after my car was picked up by Copart following a total loss accident, that was my fault, I am still waiting to get my money. Have been told 2 weeks running that it will be transferred into my bank account and still waiting. I've lost my job because I need a car to get to and from work and I'm now one month in arrears with my rent! To top it all the settlement figure is seriously low and was non negotiable!