Please avoid this company at all costs. I had insurance with this company, which I’ve paid on time always, my car got stolen in November.... Please avoid this company at all costs. I had insurance with this company, which I’ve paid on time always, my car got stolen in November. It took them 2 months to come back with a response for my claim, time in which I didn’t have a curtesy car, and the response was they are not paying my claim and they are voiding my insurance because I had a lip bar fitted. The lip bar was purely cosmetic, did not affect the performance of the car, the lights or anything but they claim I should’ve let them know. I will take this to court but I want to save other people from going through hell with this insurance company. Read more Read less

No customer service, they seem to us Acorn for settlements, unfair settlement, hold back money and say if you don’t settle then you have to... No customer service, they seem to us Acorn for settlements, unfair settlement, hold back money and say if you don’t settle then you have to pay storage fees for written off vehicle even though accident not your fault, take away hire vehicle after paying part settlement. DO NOT USE IF ACCIDENT NOT YOUR FAULT always use your own insurance company. Be warned. Read more Read less

Thieves, scams, keep away! Very unprofessional, took my car to total loss while in very good working condition, and while I insisted I wanted to... Thieves, scams, keep away! Very unprofessional, took my car to total loss while in very good working condition, and while I insisted I wanted to keep the car as why they offered me was very low and after removing excess fee I could not even buy a car at all. Only interested in total loss so they can bring down the value tremendously and reduce the excess fee too so you are left with peanuts. After 2 months still nothing has been received in my account. They are rude, don’t reply to your emails and drop the line on purpose, while leave you hanging with no timeframe! Read more Read less

I had my insurance with Haven for 2 years with no problem. I got a new plate all transfered by DVLA, I tried to update... I had my insurance with Haven for 2 years with no problem. I got a new plate all transfered by DVLA, I tried to update on their portal but it would not let me and it just said policy active. I was stopped by the Police a few months ago and after a conversation with the insurance company they let me go and said it must just be a computer glitch. I have just been pulled over by a Police officer again and after he finally got through to them they said that as of now they will terminate my contract meaning I will not be insured as of tomorrow. I am absolutely disgusted with the lack of communication on their part as I have never at any stage been told to contact them. I put my trust in their portal to be designed in a way that is reliable to notify customers to contact them if there is something that is not acceptable by their company terms. It has done me a favour as I have now been insured by a company that has direct contact and an app that has direct chat with a company rep. Awfully disappointed at the way they handled this but they have just lost a customer who would have remained loyal for the long haul! Read more Read less

Refused to send assistance. I am stuck in mud next to a big ditch. They say they don't cover this and have left me stranded... Refused to send assistance. I am stuck in mud next to a big ditch. They say they don't cover this and have left me stranded in the middle of nowhere. I've got no food or water. No shops for miles. My vans sinking in to the ditch and I have nobody else to help me. I will be cancelling the breakdown cover with these and they will be refunding me for what I've already paid and I will look for cover that doesn't leave people stranded in the middle of nowhere without food or water to survive and no hope of getting out. Read more Read less

I had my insurance with them, would t renew the 2nd year and gave no reason said I don't meet the criteria to be insured... I had my insurance with them, would t renew the 2nd year and gave no reason said I don't meet the criteria to be insured by them again, even though my licence is clean, spoke to someone who worked for them and they won't re insure if the price is goimg to drop, scammers Read more Read less

Took out haven insurance on my mercedes sprinter luton at a valuation of £8000 last year renewed it this year and my van was stolen... Took out haven insurance on my mercedes sprinter luton at a valuation of £8000 last year renewed it this year and my van was stolen so total loss I've received a email today saying that they have valued my van and its £2450 this is a 2015 sprinter luton van how can they get away with this that is disappointing as I will not get a van anywhere for that money not even damaged or scrap I've looked on the Internet and can't find one cheaper than £6000 Read more Read less

I've had several conversations with these guys, they try to trip you up at every point. They have exaggerated our rebuild cost (telling us to... I've had several conversations with these guys, they try to trip you up at every point. They have exaggerated our rebuild cost (telling us to pay more) and when you try to make a claim they use every trick possible to get out of paying anything. We've had two leaks, not caused by us but by external influences and on both occasions, they have stated they are not liable. They are rude, blunt and have shocking customer service. I would cancel my policy but even for that, I have to make a payment. Read more Read less

collected car for glass repair after attempted theft - sold it for profit with its entire content, did not communicate that this had happened and... collected car for glass repair after attempted theft - sold it for profit with its entire content, did not communicate that this had happened and pretended car was being repaired. Not settled the claim after 4 months to the incident. should have FCA licence removed and be investigated Read more Read less