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Haven: Car Insurance reviews

Name: Car Insurance
Rating: 1.23 (71 reviews)

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1.19

Based on 71 reviews, last reviewed 15th Jun 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

4 star

3 star

2 star

94%

Latest highest rating:

5

Best insurance What ever the past problem is haven can make you happy Reviewed on: 18th March 2023

Latest lowest rating:

1

Thieves, scams, keep away! Thieves, scams, keep away! Very unprofessional, took my car to total loss while in very good working condition, and while I insisted I wanted to kee... Read more Reviewed on: 15th June 2024

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About this product

We collect Haven car insurance reviews from genuine customers to help you make an informed decision when selecting your next provider.

Haven was founded in 2002, offering specialist cover for various requirements, ranging from policies designed for individuals to large fleets of taxis and motor trades. Haven is an independent insurer, now providing bespoke insurance solutions to over 250,000 policyholders, with both short term and annual cover options available.

For some drivers, a standard car insurance policy cannot meet their needs. For vehicles with commercial use, you may require a specialist policy to remain suitably protected on the roads. If this sounds like you, check out our Haven car insurance reviews to see how existing Haven customers rate their cover.

Have you had an insurance policy with Haven? Whether your experience was good, or bad, leave a Haven car insurance review. Why did you choose to insure with Haven? Were you satisfied with the level of cover you received for the price of the premium? Did you select any additional add-ons? Did you have any experience with Haven’s customer service? Share your experience with others by leaving a review on Smart Money People today. Together, we can help people like you make better decisions.

Haven Car Insurance reviews (71)

Review of the Haven, Car Insurance:

Thieves, scams, keep away!

Thieves, scams, keep away! Very unprofessional, took my car to total loss while in very good working condition, and while I insisted I wanted to keep the car as why they offered me was very low and after removing excess fee I could not even buy a car at all. Only interested in total loss so they can bring down the value tremendously and reduce the excess fee too so you are left with peanuts. After 2 months still nothing has been received in my account. They are rude, don’t reply to your emails and drop the line on purpose, while leave you hanging with no timeframe! Reviewed on: 15th June 2024

There underwriters Red Sands are totally incompetent to sell insurance products

Haven insurance, there underwriters Red Sands are totally incompetent and out of touch to be able to sell any insurance products to any customers base in the UK. In other words they are unreliable to deal as well as Haven and Acorn insurance unreliable over price and the brokers tells so much lies about there products Reviewed on: 5th March 2020

Haven is a very bad insurance company for cars

There brokers Acorn Insurance is a very horrible company, and they treat all their customers in a very appalling and horrible manner. They do not assist you in any way, but antagonistic, bullying and very nasty yo talk to. There renewals team are very nasty to deal with as a company. To cut a long story do not buy any insurance from them. Please go elsewhere for insurance Reviewed on: 4th March 2020

Fraud company

I’ve been insured with haven for my taxi last two years. First year they charged me £3200 and second year for 2700. End of my second year I made a claim due to electronics caught fire. I had comprehensive insurance but they refused to give me the courtesy car stating it’s not included in comprehensive insurance?? My car is worth £6000 and after six weeks hassle they offered me £2800 for my car. Upon protest, they said you can make formal complaint which will take up to six weeks. I’m without work and can’t wait any longer. So I took the money and bought another car and insured with some other company which despite me making claim recently offered me £2475 for a year with the courtesy car included in case of any accident. Avoid these fraudsters! Reviewed on: 28th February 2020

Frauds & Liars

Paying a fully comprehensive insurance, made a claim which they authorised with Totoya, now they are not paying me. They dont want to pass on phone to a manager either. I've been so stressed since my car part was stolen and they have tripled the stress, my car is my livelihood and they are aware of it and dont care. I wish I had read all these reviews before insuring my car with them. They say one thing and do another, giving me incorrect information. Please read all reviews before even taking out a policy with them!!!! Reviewed on: 3rd February 2020

Avoid at all costs!! Stress, waste of time, anxiety, accusations of fraud

I have had this policy for months now.. All of a sudden they cancel my policy because my partner used my telephone number on the quote. My partners policy cancelled also. When i called multiple times to explain (taking time off work way past my lunch break) they have reinstated both policies but only for 1 WEEK. Then they send me a letter asking to provide countless documents to confirm my insurance. Mind you both me and my partner have already done this. And given me 7 days from the date of the letter to respond so by the time the letter arrived i now have two days left or my policy will be cancelled. Accused of fraud, because me and my partner used the same telephone number. 2nd week Been trying to sort this out and caused anxiety and stress for both of us,. Stay away from the company, cant imagine what would happen if we got in an accident at this rate we would both be accused of fraud and god knows what else. Reviewed on: 28th January 2020

TERRIBLE

one of havens clients hit me and drove off , they told me to wait 3 months as the client would not reply to their emails or messages , after waiting 3 months i have been given the run around . please avoid this company it seems the only people who take out policys with this company are dodgy drug users . if you get into an accident with a haven client good luck . Reviewed on: 22nd January 2020

Thieves

My fathers car got stolen outside my house. They refuse to pay money for the car because I was a previous owner of the car and I was still paying finance on the car. The V5 logbook was in my father's name, he was only one insured driver of this car and he provided bank statements showing payments being taken by them. All this was not enough... They made assumptions that my father was not at my address when the car was stolen which is complete lies. On the they of burglary the police attended the house and he was there. Please avoid this company !!!!!! My father case is delt by financial ombudsman now. Reviewed on: 6th January 2020

AVOID AVOID

My husband had a black cab insured with them as they were slightly cheaper ....they have settled a claim on his behalf without his consent for a scuff to a car bumper wait for it ...at the cost of £1000!!!!!!!!!! A scuff that could be T cutted out they, they are a beyond awful company and do nothing to support the people who insure their vehicles and trust them. I honestly wish we had googled them before we naively used them it’s been a very costly exercise. Reviewed on: 5th December 2019

Crap customer service.

So over a MONTH ago I was crashed into by another driver. Who was on drugs and on my side of the road at 60mph. My car was deemed a total loss 2 weeks ago and even to this day. I've had to call up everyday to find out where my money is. I keep getting lied to and made to feel like a criminal they're now investigating me because I bought a 10 grand car while on disability benefits. I have had to prove a years worth of bank statements so they can invade my privacy and go through everything I've bought. And guess what? It's still not good enough. I'm still waiting for them to tell me if what I've supplied them is enough which I have been waiting for over a week. Please dont expect to get your money off of these idiots for months. Also. If your car was a weite off to begin with they will take 20 percent and your excess aswell as your year premiums out of your settlement. So even though my car was fixed to a very road worthy condition they took 3 grand out of my settlement to begin with. They are scamming little b*****ds. Acorn insurance is my insurance and these are the lot who deal with them. They leave you on hold on purpose and pretend their manager has "gone home for the week" I wish I went straight to his insurance now. Reviewed on: 22nd November 2019

Horrible company

Been with these (ACORN) for well over a year, first impressions were good no issues, i held a motor-trade policy with them, they knew i had multiple disabilities including being autistic, having a recent stroke and type 1 diabetic, the didn't explain things clear to me, constantly asked me for paperwork which was provided to them, everything they wanted they were issued with. They sent me a letter of cancellation out due to a vehicle not being removed from their MID within 24 hrs of selling it (most other insurers advise of up to 14 days). I explained i had simply forgotten and that its normal behaviour of a human (Human error) they didn't want to know, i made a written complaint to them after seeking legal advice and they said my insurance would stay active until they complaint was dealt with, shortly after i received an email stating my insurance policy would be cancelled 3 days from the date of the email (which was actually 2 days of receiving the email) i called them and they had said that HAVEN had sent me a reply and cancellation via email themselves however this was in an unreadable attachment which i sent screen shits of, they also said HAVEN had posted me a letter which while i was on the phone, had come through the letter box (14th Nov) dated 8th NOV saying my insurance would be cancelled at 00:00 on the 15th of Nov essentially only giving me a few hours to arrange other insurance to cover me, they wouldn't help at all, told me to go elsewhere and it was the end of our relationship..... this place is a joke and feel they did not treat my disability seriously and did not take my disabilities into consideration whilst doing what they did. Reviewed on: 14th November 2019

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