Write a review

Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1330 reviews)

View other Hinckley & Rugby Building Society products

4.82

Based on 1,330 reviews, last reviewed 14th Feb 2025

34% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Very easy to open accounts and staff very helpful Very easy to open accounts and staff very helpful Reviewed on: 14th February 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

Read all reviews See your review

About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1330)

Review of the Hinckley & Rugby Building Society, Savings:

Personal Service.

Ability to make an appointment to suit us was very good and enabled them to have all necessary documents to hand thereby saving time. Reviewed on: 31st December 2024

Reply from Hinckley & Rugby Building Society Hello and thank you for passing on your thoughts about the service you received from the Society. The option to book appointments is something we’re keen to offer our members, along with the ability to pop in without prior arrangement, ensuring we’re providing options to suit everyone. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 3rd January 2025

Excellent account setup experience

Liam was very capable of setting up our ISA accounts. Took 30 minutes. Excellent service. Reviewed on: 3rd January 2024

Reply from Hinckley & Rugby Building Society Thank you for your feedback about the service you received from Liam at our Castle Street branch. It’s great to hear you chose to save with us and that you were happy with the service offered. We will happily pass your comments on to Liam personally. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th January 2024

3yr savings account

Each stage of opening this account was handled very professionally and politely. Hinckley and Rugby do offer some of the most attractive interest rates on the market. Reviewed on: 2nd January 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on this feedback – it’s great to hear you were happy with the service and the savings accounts we were able to offer. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th January 2024

Cash ISA

Excellent experience. Very efficient. Used chat facility before going into the branch in Coalville. Staff were ready and prepped for when we went into the branch. Good personal approach to customers. Reviewed on: 2nd January 2024

Reply from Hinckley & Rugby Building Society Many thanks for this encouraging feedback. It’s great to hear our chat facility served the purpose well and the staff delivered the type of customer focused service we always aim for. Thank you for taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th January 2024

Staff were very helpful and explained what was required and phones were answered promptly

I was concerned that account payment details were given to me with a phone call to me. I was not happy with this security and requested this information by secure email which was then sent to me so that i could transfer fund within the tight deadline of 5 working days. The second account i opened I sent a checque writen out to myself by recorded post to to overcome my security concern. I am also concerned now what will happen at maturity and how I will receive the return of my funds. Reviewed on: 28th December 2023

Reply from Hinckley & Rugby Building Society Thank you for getting in touch and passing on your positive feedback about the service you received from our team. Please be assured we take the security of our customers data very seriously and have measures in place to ensure that we do not share any information with anyone but the account holder. We have passed your details on to our team at Castle Street and they will be in touch with you to discuss your concerns and reassure you of the processes we use to protect our members, as well as explain what will happen when your account matures. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th December 2023

Superb customer service, great savings rate

I selected a savings account with H&RBS, and as I do not live close to a branch I completed the account opening application by post, and expected to wait some time for a response as it was sent over the Christmas holiday. I was delighted to receive a call on the first possible business day to confirm that my account was already opened, and further calls to confirm receipt of the funds. The customer service I received could not have been better, and I am very happy to deal with the Coalville branch. Reviewed on: 28th December 2023

Reply from Hinckley & Rugby Building Society It’s wonderful to hear you were happy with the service you received from our Coalville branch and the speed it was delivered over Christmas. It’s always really encouraging to receive comments like this, thank you for taking the time to pass on your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th December 2023

Great service with personal touch

Great customer service from start to finish from the staff at castle street. explain everything clearly and make sure you dont get lost in all the jargon Reviewed on: 27th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your comments regarding the service you received at our Castle Street branch. It’s great to hear they managed to convey everything clearly, there are a lot of terms used in financial services which aren’t familiar, therefore one of main concerns is making sure everything is understood fully. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th December 2023

Thinking of moving to this building society.

Live in Rugby and decided check this building society out. I have been with the Halifax bank nearly all my adult life, which is just a few buildings down from H & R. Never had interest on my savings for the last 10 years with the Halifax. Went in H & R today and spoke to someone about starting an account with them, plenty of information about the interest rate’s which was very pleasing. So in the new year l will be saving my money in the H & R. Reviewed on: 21st December 2023

Reply from Hinckley & Rugby Building Society It’s wonderful you are thinking of moving your savings to the Society. The branch team in Rugby will be very happy to help you with the process and provide all the information you need regarding our products to ensure you open an account most suitable for your needs. We look forward to welcoming you in the new year! Response date: 22nd December 2023

Change bonds over to Isa

Rebecca was very helpful came in to update three accounts. Reviewed on: 20th December 2023

Reply from Hinckley & Rugby Building Society It’s great to hear you were pleased with the service you received from Rebecca at our office in Coalville, and that you managed to update your accounts as required. Thank you for taking the time to pass on your comments and for choosing the Society to look after your savings. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 22nd December 2023

Great service

Friendly, helpful, courteous staff . Easily able to open an account. Reviewed on: 20th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to get in touch to tell us about the service you received from our team in Broughton Astley. Our teams work hard to ensure the service they provide is of a high standard, so it’s great to hear this type of feedback direct from our members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 22nd December 2023

Good service

Good service. Opened account I intended to. Reviewed on: 19th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to tell us about the service you received from our team in South Wigston, it’s great to hear you are happy and your new account was opened as planned. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 22nd December 2023

Do you have a different Hinckley & Rugby Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from 1st Class Credit Union 5.00 from 16 reviews
Savings
from Teachers Building Society 3.32 from 3 reviews
Savings
from Harpenden Building Society 4.44 from 348 reviews

There's still more to see!

Hinckley & Rugby Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub