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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1326 reviews)

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4.81

Based on 1,326 reviews, last reviewed 24th Jan 2025

44% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Helped to Open a New Account Liam was very helpful, ensuring that I was aware of the terms and conditions that applied to the account that I wished to open. He was efficient and f... Read more Reviewed on: 24th January 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1326)

Review of the Hinckley & Rugby Building Society, Savings:

I recently applied for a mortgage with HINCKLEY AND...

I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpectedly reduced to £273,000 without a clear explanation. Despite paying a £199 application fee, I have yet to receive a refund, despite multiple attempts to contact customer service. This sudden change caused significant stress and wasted valuable time. I believe the lender's initial assessment was flawed, as the discrepancy of £15,000 is too large to be attributed to a simple error. Additionally, I am disappointed that my bonus was not fully considered in the initial decision-making process. If you are considering applying for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY, I would advise caution. Their lack of transparency, inconsistent communication, and failure to address customer concerns have left me feeling frustrated and dissatisfied Reviewed on: 4th October 2024

Reply from Hinckley & Rugby Building Society Hi Amila, I am sorry to hear about your disappointment with the service you received and thank you for bringing this to our attention. I have made enquiries with our customer service team and understand this is now with our complaints team and being dealt with accordingly. However, should you wish to get in touch with any further details please email [email protected]. Thanks again for taking the time to get in touch and sharing your feedback. Response date: 9th October 2024

Great customer service

I was given really clear and informative advice on my existing savings accounts and which accounts would benefit my personal circumstances. It was an immediate face to face experience, where I could open an account following advice given. I did not have to wait for an appointment or have to go online. Great service. I was very impressed with the knowledge and clarity of the explanations of the products available from the gentleman who served me at the Rugby branch. Reviewed on: 12th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide this valuable feedback. It’s great to hear the team in Rugby were able to talk through our products with clarity so you were able to choose which accounts suited you best. Our teams work hard to ensure the service they deliver is of a high standard, therefore it will be a pleasure to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 13th December 2023

Good rates efficient service

The process was done efficiently by post. The staff I spoke to were lovely Reviewed on: 11th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your thoughts about the service you received from our team in South Wigston. It’s great to hear that the friendly service we offer in branch also translated over the phone and you found our process to be efficient. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 12th December 2023

Great Customer Service

I applied to Hinckley & Rugby to open a 30 Month Fixed ISA. I was a bit surprised that they would only accept an application by post but have to say that the whole process worked well. I would definitely recommend them for a savings account. Reviewed on: 11th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your feedback about the service you received from our team in Coalville. In reference to your comments regarding the process, it’s great to gear it worked well, however we are also developing new ways for people to save with us, to ensure we are catering for our varied member base. Any developments will be announced when they become available, please do watch this space. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Amazing staff, but would have just done it online if possible

We had a fantastic experience with your team. The branch staff were welcoming, helpful and kept us informed after our onsite visit. The only thing I would have changed, is to offer the service online. Our closest branch was 30 mins drive away, and most people in my demographic (and younger) would prefer to perform a digital journey anyway. The branch staff mentioned youight be working on digital options soon so, as I digitise customer journeys for financial services companies, please feel free to reach out if I can help in anyway (e.g. input into design or user feedback processes). Reviewed on: 10th December 2023

Reply from Hinckley & Rugby Building Society Thank you for valuable feedback. It’s great to hear you enjoyed the friendly service you’ve received from our team; we also take on board your comments regarding our online facilities. We are currently developing new ways for people to save with us and developments, to ensure we are catering for our varied member base, will be announced when they become available, please do watch this space. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Good old fashioned service

Nice personal touches, prompt service and responses, and, a good rate too. But, pass books in this day and age? Reviewed on: 9th December 2023

Reply from Hinckley & Rugby Building Society Thank you for valuable feedback. It’s great to hear you enjoyed the personal service you’ve received; we also take on board your comments regarding passbooks. We are continually developing new ways for people to save with us and developments, to ensure we are catering for our varied member base, will be announced when they become available, please do watch this space. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Excellent service

It is so refreshing to have a financial institution phone you personally to confirm they have received your application within days of sending it and also so friendly on the phone Reviewed on: 8th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to send us your thoughts. It’s great to hear you value the personal service you’ve received from our team in Nuneaton. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Local and good

Quick and easy service, locally available Reviewed on: 8th December 2023

Reply from Hinckley & Rugby Building Society Thanks for your positive feedback – we’re pleased to retain a presence on your local high street and it’s great to hear you’re happy with our services. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Great product great people

Great rate and term. What is it about building societies that makes it so much more pleasant to deal with them. The people are friendly. Accomodating. Less stressed / happier. It feels like community. Which is I guess exactly what they are. I need to look at moving other accounts to them Reviewed on: 8th December 2023

Reply from Hinckley & Rugby Building Society This really is wonderful to read, thank you for taking the time to pass on your comments. We feel very connected with our local communities and our members, so to hear that translates through the service you receive is very heartening. We will happily pass on your feedback to to our team in Rugby. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Best experience ever

Wow. What a great experience. I received a courtesy call to inform me that my account was open and to thank me for my business. Incredible service. Reviewed on: 8th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to get in touch to tell us about the service you received. Our teams work hard to ensure the service they provide is of a high standard, so it’s great to hear we’re hitting the mark with our members. We will make sure that this is shared with our team at South Wigston. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Great service in the UK

It was so refreshing to phone on a Saturday, have the phone answered by an English speaking person, in England - so good to be able to speak to someone who could easily understand me and vice versa. Reviewed on: 8th December 2023

Reply from Hinckley & Rugby Building Society Thank you for feedback, it’s good you found our staff helpful. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

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