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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1332 reviews)

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4.82

Based on 1,332 reviews, last reviewed 21st Feb 2025

19% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Excellent Customer Service, can go into the branch o... Excellent Customer Service, can go into the branch or pick up the phone to talk to a person and not a robot. Love Hinckley & Rugby Building Society - ... Read more Reviewed on: 21st February 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1332)

Review of the Hinckley & Rugby Building Society, Savings:

Superb service!

Really clear information, friendly and cheerful discussion, can't fault it! Reviewed on: 19th December 2024

Reply from Hinckley & Rugby Building Society Hello Jeff and thank you very much for the kind comments on our team in Broughton Astley. We are always happy to hear our people are delivering a good service to our members, along with the information they need to make informed decisions about their savings. We look forward to welcoming you again anytime we can be of help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 3rd January 2025

The personal touch

Outstanding customer service. Really caring staff, who go out of their way to keep you advised of H&R due process of account opening. Impressive in the impersonal, digital, online world. Very inclusive and reassuring. Reviewed on: 25th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for your feedback, we appreciate your time in sending this through! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th November 2023

Fantastic Personal Pragmatic Service from a Proper Building Society

The calls are picked up swiftly and all of the team provide every assistance within an impossible and highly frustrating regulatory framework. The proactivity in terms of calls from them to navigate through the forms and identity verification in the context of the timeframes in a dynamic interest rate environment is exceptional. We sacrificed a small amount of interest in the last few savings decisions because the team at H&R make life so much easier and instill such confidence. Reviewed on: 24th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to pass on your feedback about the service you received from our team at Castle Street. We’re very pleased to hear they were able to help you navigate the requirements of your transaction, and we are very happy to hear you chose to save with the Society due to your confidence in our people. Please be assured we will share this feedback with the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 24th November 2023

opening an account

very straight forward process to open the account. all information needed is available on line Reviewed on: 23rd November 2023

Reply from Hinckley & Rugby Building Society Thank you for providing your thoughts about the service you received from our team in Lutterworth. It’s always great to hear you found our process to be straightforward and our staff to be friendly. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 24th November 2023

Competitive rates, excellent customer service

Welcome phone call to acknowledge receipt of application for a savings account. My only comment is that the Society asks for hardcopy applications rather than the online application process offered by many competitors, and issue of a passbook is definitely a traditional - perhaps outdated - business model, though no doubt welcome to customers that are less digitally confident Reviewed on: 23rd November 2023

Reply from Hinckley & Rugby Building Society Thank you very much to pass on your thoughts about the service you received from our team and the way in which it is offered. Please be assured we are looking to provide more online services for our savers in the near future, so we are able to cater more fully to all of our valued members. We will, of course, be sharing news of new facilities as soon as they are ready to be launched. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 24th November 2023

Very efficient

Sent the form off on a Monday got a phone call Wednesday to say account has been opened and received email on Thursday to confirm pass book in post . Brilliant service thank you Reviewed on: 23rd November 2023

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to pass on your thoughts about the service you received from our team in Lutterworth. It’s great to hear that everything was dealt with efficiently and that you received your new account passbook safely and promptly. Thank you for choosing to save with the Society. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 24th November 2023

Great customer service and values

Really great service from Mandy from the moment my call was answered to the point, a few hours later, where I had completed my application for a new savings Bond. Nothing was too much trouble and timescales were flexed to accommodate me. Very much appreciated, and great to see that face-to-face customer service is still valued and prized at HRBS. Reviewed on: 22nd November 2023

Reply from Hinckley & Rugby Building Society It was heartening to hear how much you appreciated the personal service you received from Mandy at our branch in South Wigston. We definitely feel having face-to-face access to our teams is of value and we plan to keep this maintained for our members. Thank you for taking the time to pass on your comments, which we will share with Mandy and her team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 24th November 2023

RosT

I would highly recommend the Hinkley and Rugby Building Society. I recently opened a saving account and the process was quick, easy and efficient ( and a great rate ) . From start to finish it took less than 48 hours to make the application, deposit the money and have all the necessary checks completed. I made the application by mail and received a phone call from customer service the next morning advising me that my application had been received and would be processed that day. Great service. Reviewed on: 22nd November 2023

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback about the service you received at our Nuneaton branch. It’s great to hear we met your requirements efficiently and you were happy with the rate we were offering, and, of course, that you decided to open an account with the Society. We will enjoy passing your comments on to the team in question. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 24th November 2023

Friendly and efficient

The manager at the Rugby branch was so friendly, efficient and professional. The service was excellent. We went there for a fixed rate savings deal , we were new customers and they made us feel very welcome and made the process smooth. Bricks and Mortar, friendly staff , FSCA backing so highly recommend. Reviewed on: 18th November 2023

Reply from Hinckley & Rugby Building Society It’s wonderful to hear about your experience at our Rugby branch and we’re really pleased to welcome you as Society savers. Your comments will be shared with Simon and the team, thank you for giving us the opportunity to do so. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 20th November 2023

Building society

Lovely building society friendly and personal with face to face interaction Reviewed on: 18th November 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to get in touch and tell us about the service our team at Coalville delivered. It’s great to hear you found them friendly and personal, we believe this is very valuable to our members. We will make sure your comments are shared with the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 20th November 2023

New ISA

Straightforward and great customer service Reviewed on: 15th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to pass on your comments about the service you received from our South Wigston branch when opening your new ISA savings account. ‘Straightforward’ and ‘great customer service’ are absolutely what we’re aiming for. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th November 2023

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