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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1328 reviews)

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4.81

Based on 1,328 reviews, last reviewed 10th Feb 2025

43% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Rita was very helpful, very clear and took me throug... Rita was very helpful, very clear and took me through a number of options re opening a new savings account. She was very polite and smiley, as were h... Read more Reviewed on: 10th February 2025

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1328)

Review of the Hinckley & Rugby Building Society, Savings:

Helped to Open a New Account

Liam was very helpful, ensuring that I was aware of the terms and conditions that applied to the account that I wished to open. He was efficient and friendly, explaining the process involved and ensuring that my questions were answered. Reviewed on: 24th January 2025

Reply from Hinckley & Rugby Building Society Hello and thank you for taking the time to tell us about the service you received from Liam. It’s great to hear he provided you with all the information you needed and was friendly while doing so – that’s exactly what we want to hear! I am sure he would have mentioned we’re right here should you need any further help or think of any more questions you'd like answering. Please don’t hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 31st January 2025

Great customer service, easy to set up a young saver...

Great customer service, easy to set up a young saver account. Reviewed on: 26th October 2024

Reply from Hinckley & Rugby Building Society Hi Jake and thanks for the feedback. It’s great to hear you found setting up a Young Saver account simple. We’re always happy to open new accounts for all of our members, but there’s something really special about opening accounts for young people and enabling them to learn such a valuable life skill. Please do get in touch if we can help you with anything further. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 29th October 2024

Good to be on board at Hinckley and Rugby

Good customer service. Nice and friendly. Good information given. Told I would get a phone call to confirm things and I did. Just what a building society should be. Felt valued. Efficient in dealing with my requests. Reviewed on: 25th October 2024

Reply from Hinckley & Rugby Building Society Hi John, Thank you for this really encouraging feedback. We of course aspire to make sure all our members feel valued, so we’re delighted you felt that way and that the service you received was friendly and efficient. Should you need any further assistance please don’t hesitate to get in touch, we’re always happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Welcome to the Society! Response date: 29th October 2024

Excellent Service

We were dealt with quickly and efficiently and in a helpful friendly manner Reviewed on: 21st October 2024

Reply from Hinckley & Rugby Building Society Hi Stephen, Thank you for sharing your feedback with us, it’s great to hear the service you received at our Rugby branch was quick, efficient and friendly. That’s exactly what we’re aiming for. Should you require any further assistance I know our team would be more than happy to help so please don’t hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

Savings account

Jamie was very helpful and explained everything we required Reviewed on: 21st October 2024

Reply from Hinckley & Rugby Building Society Hi Paul, Thanks for taking the time to tell us about the service you received from Jamie when you visited our Castle Street branch. It’s good to hear you found Jamie to be helpful and you received all the information you needed, however should you need any further assistance please do not hesitate to give us a call or pop by the branch, we’d be only too happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

Lady was lovely,

Lady was lovely, nothing too much trouble, listened to me and my brother rattling on , as mum had sadly died the year before, when I needed another account I had all the help I needed. Reviewed on: 20th October 2024

Reply from Hinckley & Rugby Building Society Hi Dawn, Thank you for taking the time to pass on your thoughts about the service you received from our team in Nuneaton, it’s good to hear you received all the help and time you required on your visit, I’m sure the team welcomed the opportunity to chat with you. We are also very sorry to hear about the loss of your mother. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

Savings bond

Great all round service - thanks Reviewed on: 20th October 2024

Reply from Hinckley & Rugby Building Society Thank you for the 5 star review – we’re really pleased you are happy with the service and your new savings bond. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

Rita delt with my paperwork in a very friendly and p...

Rita delt with my paperwork in a very friendly and professional manner , couldn't be better.I have done some other investments online with other companies but find a one to one at a table far more acceptable 10/10 Reviewed on: 9th October 2024

Reply from Hinckley & Rugby Building Society Hi Howard, Thank you for taking the time to pass on your feedback about the service you received from Rita at our South Wigston branch. We understand that our face-to-face services are highly valued by many of our members, which is why we’re committed to retaining our place on the highstreet. It’s great to hear you found Rita to be friendly and professional and that we managed to find a suitable savings account for you. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 17th October 2024

I opened two savings products in the Nuneaton branch.

I opened two savings products in the Nuneaton branch. Dianne was very helpful, courteous and efficient and the process went very smoothly. Would highly recommend. Reviewed on: 8th October 2024

Reply from Hinckley & Rugby Building Society Hello and thank you for sharing your feedback. It’s always good to hear positive reviews about our teams. Your comments regarding Dianne at our Nuneaton office are exactly what we’re aiming for and we’re delighted you would recommend our services. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th October 2024

The courtesy call good service,...

The courtesy call was part of the very good service, in order to make sure I was fully aware of the product details before the opening of the account on my behalf wiith the advisor being friendly. Reviewed on: 4th October 2024

Reply from Hinckley & Rugby Building Society Hi Geoff, Thank you for taking the time to pass on your comments. It’s great to hear you were happy with the service you received and that the courtesy call to ensure full understanding was appreciated. It’s good to hear we were able to find you a suitable account for your savings. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th October 2024

I recently applied for a mortgage with HINCKLEY AND...

I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpectedly reduced to £273,000 without a clear explanation. Despite paying a £199 application fee, I have yet to receive a refund, despite multiple attempts to contact customer service. This sudden change caused significant stress and wasted valuable time. I believe the lender's initial assessment was flawed, as the discrepancy of £15,000 is too large to be attributed to a simple error. Additionally, I am disappointed that my bonus was not fully considered in the initial decision-making process. If you are considering applying for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY, I would advise caution. Their lack of transparency, inconsistent communication, and failure to address customer concerns have left me feeling frustrated and dissatisfied Reviewed on: 4th October 2024

Reply from Hinckley & Rugby Building Society Hi Amila, I am sorry to hear about your disappointment with the service you received and thank you for bringing this to our attention. I have made enquiries with our customer service team and understand this is now with our complaints team and being dealt with accordingly. However, should you wish to get in touch with any further details please email [email protected]. Thanks again for taking the time to get in touch and sharing your feedback. Response date: 9th October 2024

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